Course data sheet
Certified Information Technology Manager (CITM®)
H0DS8S
Table of Contents
Overview
This course is designed to teach the competences required of the modern IT specialist working at the senior professional, team leader, supervisor or management level in IT management and is also known as the IT specialist’s course. Candidates attending this course will prove that they have gained the competences required to provide leadership and take responsibility for team performance and development in dynamic environments.
Audience
- Senior IT professionals, team leaders, supervisors and managers such as IT manager, enterprise architect, ICT consultant, ICT operations manager, project manager, systems analyst, systems architect, business analyst, ICT security manager, business information manager, ICT security specialist, service manager, digital media specialist, ICT trainer, quality assurance manager, account manager
- This course is most suited for seasoned IT professionals who need to understand the requirements and core competences for managing IT in mission critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/ manager in any area of IT. This includes those individuals working in the field of sales and consultancy with solution providers
Objectives
After completing this course, you should be able to:
- Provide guidance and implementation for IT strategy as set by senior IT and business management
- Select and manage staff, implement training programs, career plan development and job rotation programs
- Select, evaluate and negotiate vendors using RFI, RFP and selection criteria
- Provide guidance for developing, testing and implementing business applications
- Manage and/or assist in IT project management
- Design and implement service management processes for problem and change management
- Understand the need for business continuity and design the business continuity plan
- Review and implement information security practices and controls
- Understand the need for business change, the role and activities of the business relationship manager
- Initiate and assist in risk management practices
- Understand and select new technologies such as Blockchain, big data and artificial intelligence
- Select suitable technologies for information management
- Measure and improve quality of IT service
Certifications and related exams
- The CITM course material and exam are globally accredited by EXIN.
- Candidates who successfully pass the exam will receive the official ‘Certi¬fied Information Technology Manager’ certi¬ficate. The certifi¬cation is valid for three years after which the candidate needs to re-certify.
- The exam is a 75-minute closed book exam with 50 multiple choice questions. The candidate requires a minimum of 33 correct answers to pass the exam.
Course outline
| IT Strategy |
|
| IT Organization |
|
| Vendor Selection and Management |
|
| Project Management |
|
| Application Management |
|
| Service Management |
|
| Business Continuity Planning |
|
| Risk Management |
|
| Information Security Management |
|
| Information and Knowledge Management |
|
| Business Change Management |
|
| Technology trends |
|
| Quality |
|
5 reasons to choose HPE as your training partner
- Learn HPE and in-demand IT industry technologies from expert instructors.
- Build career-advancing power skills.
- Enjoy personalized learning journeys aligned to your company’s needs.
- Sharpen your skills with access to real environments in virtual labs.
Explore our simplified purchase options, including HPE Education Services – Learning Credits.
Learn more
© Copyright 2026 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
All third-party marks are property of their respective owners.
a50015092enw, H0DS8S B.00, March 2026