Operational Support Services

IT support services that remove complexity and help you respond rapidly to business demands.

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Get the service experience you expect

Achieve your desired outcomes by aligning your priorities with the IT support service experience you expect — whether resolving problems with our HPE Foundation Care Services, receiving advice, or preventing problems with HPE Proactive Care Services — and flexibly supporting and managing your environment with a dedicated support team, HPE Datacenter Care Service.

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Simplify Operations and Drive IT Efficiency

The HPE Operational Support Services experience will help you manage the day-to-day IT operational tasks while also freeing up resources to help your business stay ahead of the competition.

One point of contact

Easily manage multi-vendor hybrid IT environments through a single service provider and 24x7 support coverage.

View the multivendor brief

Operational efficiency

Free time and money for innovation by improving the quality and efficiency of your IT operations at a lower cost.

Increased uptime

Keep your business up and running with experts who know your environment and help decrease unplanned outages.

Rapid Access to parts to help manage your IT today and tomorrow

Proactive spares delivery and management, the right part in the right place at the right time.

Understand how this can help you

Take advantage of our unparalleled support experience and simplify support with one service provider for your entire multivendor environment.

HPE Datacenter Care

Holistic, tailored services and priority access to support your specific IT environment and your targeted business outcomes.

HPE Foundation Care

Keep devices running and reduce complexity. Save time with one contact for hardware and software problems.

HPE Proactive Care

Maintain an agile, healthy, and reliable operational infrastructure supported with services to help reduce the number of and rapidly resolve problems should they occur.

HPE Proactive Care Advanced

Assigned IT support resources and access to specialist skills, critical incident management, and personalized problem prevention.

HPE Campus Care

Ease your transition into a mobile workforce with comprehensive, personalized support solutions for enterprise mobile networking environments.

Managing IT infrastructure remotely

If it's been awhile since you've read your support contract, you may have access to an experience that can significantly help support your remote teams.

View the article

SUCCESS IN ACTION

Salling group stocks smarter with in-store retail analytics

Denmark’s largest grocer keeps a close eye on customer preferences and operational efficiencies by harnessing big data with SAP HANA.

Challenge

Narrow profit margins, changing customer preferences, and new delivery channels were spurring Salling Group to harness data more effectively, making sure the right products are on the shelf at the right time.

Solution

Salling Group deployed an on-premises HPE converged solution with public-cloud agility, with help from HPE Pointnext Services.

"As the market leader for the SAP HANA platform, HPE brought proven expertise that helps us avoid the complications that can occur when implementing new technology."

Alan Jensen, CIO, Salling Group

Result

Salling Group transformed an IT bottleneck into an engine of in-store retail analytics and business agility, resulting in faster reporting, more informed decision-making, increased revenues, and reduced waste.

Read the case study

Related Case Studies

National Water Company leverages tailored IT services

Saudi Arabia’s water provider safeguards the desert nation’s precious resource with high-availability IT and data center support for critical systems.

Deutche Börse minimizes risk of failure

One of the world’s largest exchanges enables stable, high-performing exchange trading systems with the help of a single contract for all services.

Sogeti BeLux moves to an agile IT environment

Belgian services provider Sogeti reduced the TCO of its hardware landscape by 30% by transitioning from CAPEX to OPEX and eliminating over-provisioning.

Featured resource

The cost of downtime in datacenter environments

How can you reduce the cost of IT operations while increasing agility and uptime? External support services are often a target for cost reduction. These costs must be kept under control. But it’s tricky: reducing costs alone can actually lead to a rise in costs. IDC explains why and reviews the cost of downtime in this IDC Perspective.

Determine the TCO of possible downtime
Compare external vs. internal support costs
Consider support offerings that check system health
Support services are critical

The cost of downtime in datacenter environments

How can you reduce the cost of IT operations while increasing agility and uptime? External support services are often a target for cost reduction. These costs must be kept under control. But it’s tricky: reducing costs alone can actually lead to a rise in costs. IDC explains why and reviews the cost of downtime in this IDC Perspective.

Determine the TCO of possible downtime
Compare external vs. internal support costs
Consider support offerings that check system health
Support services are critical

analyst report | PDF | 1509 KB

IDC Cost of Downtime Study

A paper written by IDC that discusses the impact IT downtime has on businesses. The paper includes recommendations for actions IT can take to decrease downtime.

Download the IDC Perspective

Download the IDC Perspective

analyst report | PDF | 1509 KB

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