Get the service experience you expect
Achieve your desired outcomes by aligning your priorities with the IT support service experience you expect — whether resolving problems with our HPE Foundation Care Services, receiving advice, or preventing problems with HPE Proactive Care Services — and flexibly supporting and managing your environment with a dedicated support team, HPE Datacenter Care Service.
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Simplify Operations and Drive IT Efficiency
The HPE Operational Support Services experience will help you manage the day-to-day IT operational tasks while also freeing up resources to help your business stay ahead of the competition.
One point of contact
Easily manage multi-vendor hybrid IT environments through a single service provider and 24x7 support coverage.
Operational efficiency
Free time and money for innovation by improving the quality and efficiency of your IT operations at a lower cost.
Increased uptime
Keep your business up and running with experts who know your environment and help decrease unplanned outages.
HPE Operational Support Services Portfolio
Take advantage of our unparalleled support experience and simplify support with one service provider for your entire multivendor environment.
Salling group stocks smarter with in-store retail analytics
Denmark’s largest grocer keeps a close eye on customer preferences and operational efficiencies by harnessing big data with SAP HANA.
Challenge
Narrow profit margins, changing customer preferences, and new delivery channels were spurring Salling Group to harness data more effectively, making sure the right products are on the shelf at the right time.
Solution
Salling Group deployed an on-premises HPE converged solution with public-cloud agility, with help from HPE Pointnext Services.
"As the market leader for the SAP HANA platform, HPE brought proven expertise that helps us avoid the complications that can occur when implementing new technology."
Result
Salling Group transformed an IT bottleneck into an engine of in-store retail analytics and business agility, resulting in faster reporting, more informed decision-making, increased revenues, and reduced waste.
The cost of downtime in datacenter environments
How can you reduce the cost of IT operations while increasing agility and uptime? External support services are often a target for cost reduction. These costs must be kept under control. But it’s tricky: reducing costs alone can actually lead to a rise in costs. IDC explains why and reviews the cost of downtime in this IDC Perspective.
- Determine the TCO of possible downtime
- Compare external vs. internal support costs
- Consider support offerings that check system health
- Support services are critical