Operational Support Services

IT support services that remove complexity and help you respond rapidly to business demands.

View the infographic View the infographic

Get rapid access to parts to help manage IT Get rapid access to parts to help manage IT

Sales Chat Unavailable

Get the service experience you expect

Achieve your desired outcomes by aligning your priorities with the IT support service experience you expect — whether resolving problems with our HPE Foundation Care Services, receiving advice, or preventing problems with HPE Proactive Care Services — and flexibly supporting and managing your environment with a dedicated support team, HPE Datacenter Care Service.

+ show more

Simplify Operations and Drive IT Efficiency

The HPE Operational Support Services experience will help you manage the day-to-day IT operational tasks while also freeing up resources to help your business stay ahead of the competition.

One point of contact

Easily manage multi-vendor hybrid IT environments through a single service provider and 24x7 support coverage.

View the multivendor brief

Operational efficiency

Free time and money for innovation by improving the quality and efficiency of your IT operations at a lower cost.

Increased uptime

Keep your business up and running with experts who know your environment and help decrease unplanned outages.

Rapid Access to parts to help manage your IT today and tomorrow

Proactive spares delivery and management, the right part in the right place at the right time.

Understand how this can help you

Take advantage of our unparalleled support experience and simplify support with one service provider for your entire multivendor environment.

HPE Datacenter Care

Holistic, tailored services and priority access to support your specific IT environment and your targeted business outcomes.

HPE Foundation Care

Keep devices running and reduce complexity. Save time with one contact for hardware and software problems.

HPE Proactive Care

Maintain an agile, healthy, and reliable operational infrastructure supported with services to help reduce the number of and rapidly resolve problems should they occur.

Managing IT infrastructure remotely

If it's been awhile since you've read your support contract, you may have access to an experience that can significantly help support your remote teams.

View the article

SUCCESS IN ACTION

Salling group stocks smarter with in-store retail analytics

Denmark’s largest grocer keeps a close eye on customer preferences and operational efficiencies by harnessing big data with SAP HANA.

Challenge

Narrow profit margins, changing customer preferences, and new delivery channels were spurring Salling Group to harness data more effectively, making sure the right products are on the shelf at the right time.

Solution

Salling Group deployed an on-premises HPE converged solution with public-cloud agility, with help from HPE Pointnext Services.

"As the market leader for the SAP HANA platform, HPE brought proven expertise that helps us avoid the complications that can occur when implementing new technology."

Alan Jensen, CIO, Salling Group

Result

Salling Group transformed an IT bottleneck into an engine of in-store retail analytics and business agility, resulting in faster reporting, more informed decision-making, increased revenues, and reduced waste.

Read the case study

Related Case Studies

National Water Company leverages tailored IT services

Saudi Arabia’s water provider safeguards the desert nation’s precious resource with high-availability IT and data center support for critical systems.

Featured resource

The cost of downtime in datacenter environments

How can you reduce the cost of IT operations while increasing agility and uptime? External support services are often a target for cost reduction. These costs must be kept under control. But it’s tricky: reducing costs alone can actually lead to a rise in costs. IDC explains why and reviews the cost of downtime in this IDC Perspective.

Determine the TCO of possible downtime
Compare external vs. internal support costs
Consider support offerings that check system health
Support services are critical

The cost of downtime in datacenter environments

How can you reduce the cost of IT operations while increasing agility and uptime? External support services are often a target for cost reduction. These costs must be kept under control. But it’s tricky: reducing costs alone can actually lead to a rise in costs. IDC explains why and reviews the cost of downtime in this IDC Perspective.

Determine the TCO of possible downtime
Compare external vs. internal support costs
Consider support offerings that check system health
Support services are critical

analyst report | PDF | 1509 KB

IDC Cost of Downtime Study

A paper written by IDC that discusses the impact IT downtime has on businesses. The paper includes recommendations for actions IT can take to decrease downtime.

Download the IDC Perspective

Download the IDC Perspective

analyst report | PDF | 1509 KB

AROUND HPE

Here comes exascale, and it's about to change everything

This new computer era means that scientists, engineers, and researchers will be far better equipped to take on many of the world's biggest problems.

HPE Nimble Storage dHCI wins a best of VMworld 2020 award

Accelerate your virtualization and cloud strategy with hyperconverged infrastructure that’s made to do more.

Application and data security start in the supply chain

The modern supply chain is vulnerable to a range of security issues, some of which have led to well-publicized tensions with foreign entities. But there are a number of protective measures enterprises should take, some of which are now required by law.

Exascale Day celebrates supercomputers and the people using them to extend what’s possible

Supercomputers help solve humanity’s most complex problems and exascale systems are the next advancement in this powerful legacy. On Exascale Day we honor science, the industry, and the impact supercomputing has on society every day.

HPE announces simple and affordable next generation storage solution for small businesses

HPE MSA entry-level storage helps businesses preserve cash and easily backup to the cloud with HPE Cloud Volumes Backup

Read the press release

Hyperconverged infrastructure: Speed, flexibility, performance in a box

Large and small organizations alike are turning to HCI to ease IT complexity and increase agility. Learn how a single management system, based on a building-block approach, may be just what you've been waiting for.

Buy a virtual instructor-led course, get 90 days of online training free

Receive access to anytime, anywhere technical training from HPE Digital Learner for 90 days—at no additional charge—when you purchase a face-to-face, virtual training course lasting three days or more.

The fundamentals of security incident response—during a pandemic and beyond

A rapidly expanding remote workforce introduces new challenges when it comes to identifying your vulnerabilities and responding rapidly, but it doesn't change the fundamentals—identify, protect, detect, respond, and recover.

Phishing, other frauds, continue to plague business, consumers

Experts examine what’s new in the world of financial fraud and what companies are doing to fight back.

The 6 GHz network: Bigger channels, stronger signal, faster data

A massive new allocation of unlicensed radio spectrum will be available for Wi-Fi. New standards for using it will give us faster wireless networks with better security.