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ITIL® 4 Specialist: Business Relationship Management

H38CMS

Course ID

H38CMS

Duration

3 days

Format

ILT/VILT

Schedule, pricing & registration

Browse related courses

Overview

Based on the ITIL 4 framework, this course provides both strategic and practical best practice guidance to help organizations understand the value of Business Relationship Management (BRM) as well as its key concepts and challenges. It demonstrates the use of these concepts to deliver return on investment in digital technology, develop and apply service relationship models, and integrate Business Relationship Management in your organization’s service value streams for a holistic and end-to-end approach.


Course ID

H38CMS

Duration

3 days

Format

ILT/VILT

Schedule, pricing & registration

Browse related courses

  • Audience

    This course is ideal for IT professionals who are involved in establishing and nurturing the relationships between service providers and consumer organizations, and their stakeholders.

  • Prerequisites

    Before attending this course, you should currently hold the IITIL 3 or ITIL 4 Foundation certificate.

  • Objectives

    After completing this course, you should be able to:

    • Define Business Relationship Management roles, responsibilities, knowledge, and skills·
    • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals·
    • Apply Business Relationship Management metrics and practice success factors to improve performance·
    • Measure, assess and develop Business Relationship Management capability by using the ITIL Maturity Model
Divider

  • Course outline

Module 1: Key Concepts of Business Relationship Management
  • Purpose of Business Relationship Management
  • Service relationships
  • Stakeholders
  • Practice success factors
  • Challenges of Business Relationship Management

Module 2: Business Relationship Management Models
  • Service journeys
  • Business Relationship Management models
  • Business Relationship Management techniques

Module 3: Business Relationship Management Value Streams and Processes
  • Service value chain
  • Value streams
  • Business Relationship Management processes
  • Integrating Business Relationship Management into value stream

Module 4: Business Relationship Management Roles, Skills, and Organizational Considerations
  • Positioning Business Relationship Management in the organization
  • Key roles
  • Business Relationship Management skills and competencies

Module 5: Information and Technology to Support Business Relationship Management
  • Key inputs and outputs of the practice
  • Key Business Relationship Management tools

Module 6: The Role of Partners and Suppliers in Business Relationship Management
  • Understanding the complexity of service relationships
  • Understanding the dependencies of Business Relationship Management on third parties

Module 7: Developing Business Relationship Management Capability
  • ITIL maturity model
  • Applying capability criteria Business Relationship Management capability development
  • Key metrics and methods for improving Business Relationship Management capability

5 reasons to choose HPE as your training partner

  1. Learn HPE and in-demand IT industry technologies from expert instructors.
  2. Build career-advancing power skills.
  3. Enjoy personalized learning journeys aligned to your company’s needs.
  4. Choose how you learn: in-person , virtually , or online —anytime, anywhere.
  5. Sharpen your skills with access to real environments in virtual labs .

Explore our simplified purchase options, including HPE Education Services – Learning Credits .

Learn more

hpe.com/ww/learnitsm

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a50014876enw, H38CMS A.02, February 2026

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