Service description
HPE GreenLake for Private Cloud Enterprise at Equinix
Table of Contents
1 Service overview
HPE GreenLake for Private Cloud Enterprise at Equinix delivers HPE GreenLake for Private Cloud Enterprise in an HPE managed colocation facility.
In combination with the SOW and HPE GreenLake for Private Cloud Enterprise Service Description, this document describes the modifications to the services and features provided under HPE GreenLake for Private Cloud Enterprise. Any defined terms used in this service description will have the meaning ascribed to them in this document or the HPE GreenLake Terms.
2 Core service features
2.1 Cloud modules
In addition to the standard compute instances available for order, the following compute instance types and storage capacity are available pre-deployed in fixed starting configurations by the Service:
Table 1. Compute instance characteristics
| Compute instance type | Instance ID | vCPU | CPU frequency Base/up to (GHz) | Memory (GB) | Storage type | RAW capacity (TB) |
|---|---|---|---|---|---|---|
| Memory-optimized | M2i | 32 | 3.5/4.0 | 512 | - | - |
Storage Capacity
In addition to the standard storage types available for order, the following storage types and capacity are available pre-deployed by the Service:
Table 2. Storage instance characteristics
| Storage capacity family | Variant | Deployment capacity (min.) (TB) | Total IOPS | Connectivity | Guaranteed availability |
|---|---|---|---|---|---|
| Block – Business Critical | Balanced | 100 | 150,000 | 100Gb iSCSI | 99.9999% |
| Note: The storage volume type characteristics are based on a 16K block size with a 70:30 read:write ratio. | |||||
- The available pre-deployed configurations, compute node and storage types change over time as new instances are made available and old instances are retired. Please contact your HPE sales executive for the latest list of supported types and configurations.
2.2 Service Implementation
HPE provides the physical implementation of System HPE at an HPE GreenLake contracted colocation facility. Implementation will provide a fully installed and ready-to-consume environment.
Table 3. Service Implementation
| Deployment management | HPE will assign a deployment specialist to coordinate the overall implementation of the Service and the handover to the operations phase. HPE contacts the Customer to gather the information required in the following areas:
If ordered, additional infrastructure/connectivity will be delivered to the HPE GreenLake contracted colocation facility and any required outage windows scheduled for the installation process. Working with the Customer, HPE will confirm and detail the specific connectivity requirements and onboarding process, to enable a seamless infrastructure installation and operation of the Service. The deployment specialist contacts the Customer to validate readiness prior to infrastructure activation and coordinates the activation at a mutually agreed upon time. |
| Installation and startup | An HPE field delivery specialist connects the deployed system to the customers Equinix Fabric connection(s).
|
| Customer onboarding | HPE onboards the Customer as per the details provided by the Customer. This would provide Customers access to the self-service portals and other programmatic interfaces to interact with and consume the Service. As part of this, Service metering is enabled to regularly monitor the consumption of Services. The Services measurements are used as the basis for creating the monthly charge for the Customer’s consumption. An orientation session will be provided on the services, resources that help Customers to consume the Service, and capacity measurement tools to electronically view their usage and understand the processes to contact support. Once the Customer onboarding is complete, the Service is ready for consumption |
2.3 System Operations and administration activities
HPE GreenLake for Private Cloud Enterprise platform: The following table shows the specific HPE and Customer activities that will be performed for the HPE GreenLake for Private Cloud Enterprise platform.
Note for Tables 10 to 13: I—informed, A—accountable, R—responsible, C—consulted
Table 4. HPE GreenLake for Private Cloud Enterprise platform
| Activities | Customer | HPE |
|---|---|---|
| Manage HPE management NW changes | - | A/R |
| Manage Customer network configuration changes | A/R | C |
Notes:
In areas where the customer is to be informed or consulted, HPE will use it’s discretion on the nature, time and mode of communication. Communication may be in the form on emails, information posted on the user interface portal or through the HPE specialists.
3 General provisions and exclusions
- Customer’s users will not be provided physical access to the datacenter or administrative access to the components deployed and managed by HPE to deliver the Service.
- Customers are not authorized to perform any changes to the HPE GreenLake for Private Cloud Enterprise infrastructure deployed in the HPE Cage at Equinix.
4 Applicable Terms and Conditions
| Terms | Link |
|---|---|
| Data Privacy and Security Agreement | |
| Data processing & security measures | |
| Sub-processor list | HPE Support and Professional Services sub-processor list |
| HPE aaS Terms for Customers (unless otherwise stated in the Change Order Form.) |
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Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
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