HPE Alletra Storage MP B10000 installation and startup service

HPE Lifecycle Services

Designed to provide a smooth startup, HPE Alletra Storage MP B10000 installation and startup service provides deployment of your HPE Alletra Storage MP B10000 hardware, helping to ensure proper installation in your storage environment as well as helping you increase the benefit from your storage investment.


The service provides activities required to help you deploy your HPE Alletra Storage MP B10000 into operation. With the assistance of your designated IT storage administrator, an HPE service specialist deploys your array. The features are fully described in the “Service features” table.


When ordered with hardware upgrade products, the service also provides deployment of hardware upgrades to your existing HPE Alletra Storage MP B10000.


The service includes the following:

  • For new arrays, configuration and presentation of a test virtual volume using nonproduction data for up to two hosts.
  • For array upgrades, installation and configuration of the array upgrade products as further detailed in the following sections Reconfiguration of your existing array — for example, virtual volumes, hosts, or a SAN — is outside the scope of this service.

For installation of the array into a Customer-supplied rack — assembly, configuration, and positioning of the rack are excluded from this service. See additional exclusions in the “Service limitations” section.

  • Service benefits

    • Allows your IT resources to stay focused on their core tasks and priorities
    • Reduces implementation time, as well as the impact on and risk to your storage environment
    • Helps ensure a successful implementation by providing HPE installation planning and coordination
    • Provides service delivered by a trained specialist and based on configurations and best practices recommended by HPE
    • Helps you more effectively utilize your HPE Alletra Storage MP B10000, thanks to the knowledge you gain from the service specialist during delivery of the service

  • Service feature highlights

    • Service planning and coordination
    • Service deployment
    • Installation verification tests (IVTs)
    • Customer-orientation session

  • Service features

Feature

Delivery specifications

Service planning and coordination

An HPE service specialist plans the necessary activities, including the identification of any prerequisites (see the “Service eligibility” section) and schedules the delivery of the service at a time mutually agreed upon by Hewlett Packard Enterprise and the Customer. This shall be during local HPE standard business hours excluding HPE holidays unless otherwise agreed by HPE. Any services provided outside of HPE standard business hours may be subject to additional charges. The service specialist provides the planning and coordination activities either remotely or on-site, at HPE’s discretion.

The service specialist performs the following installation planning and coordination activities:

  • Communicate with the Customer, which includes fielding the Customer’s queries regarding service delivery as well as requesting any information needed from the Customer
  • Verify, using a predelivery checklist, that all service prerequisites have been met, including that the Customer has completed verification that their host and SAN environment are compatible with any required HPE Alletra Storage ArcusOS upgrades or patches prior to delivery of the installation services
  • Schedule the array deployment at a mutually agreed-upon time
  • Facilitate a brief discussion to guide the Customer in defining array configuration objectives based on application performance, availability needs, virtual volume layout, and HPE best practices

Service deployment

The service specialist performs the following array deployment activities:

  • Coordinate the installation.
  • Install HPE Alletra Storage MP B10000 hardware and upgrades according to the product specifications.
  • Upgrade to the latest release of HPE Alletra Storage ArcusOS and confirm that the operating system is at a supported and appropriate version.
  • Initialize the array.
  • Assist the Customer with accessing the HPE GreenLake cloud and array onboarding, if requested by the Customer.
  • Verify that the license keys for the purchased HPE Alletra Storage MP B10000 array-based software features are installed. The Customer should have access to appropriate product documentation and understand how to obtain additional optional integration assistance if required.
  • Create and present a test virtual volume for the initial installation of an array using nonproduction data for up to two hosts.
  • Verify that the required HPE Alletra Storage ArcusOS version or patches are installed for hardware performance, capacity, and functionality upgrades, as applicable; if they are not installed and the Customer is entitled to updates, install the required updates or patches, as well as install and initialize any purchased upgrade components.
  • Provide the Customer with instructions on how to access appropriate product documentation and how to obtain additional optional integration assistance if required.
  • Offer limited integration of up to two hosts (physical or virtual) running a single OS into a preexisting operational SAN/network consisting of switch technologies that meet the supportability standards of the SAN Design Reference Guide or another configuration supported by HPE; integration of a host is defined as the performance of the following essential tasks necessary to establish and confirm the visibility of a test virtual volume to the intended host:
    • Advise the Customer of zoning and multipathing requirements based on the host implementation guides; including, as applicable, limited use of HPE Smart SAN to demonstrate zoning for the two hosts referenced previously if the Customer’s environment is HPE Smart SAN capable and the array being deployed via this service has HPE Smart SAN license
    • Verify that the Customer has read/write access to virtual volumes from the target hosts
    • Confirm that the Customer has path failover and failback functionality to the target hosts
  • Configure the appropriate supported HPE remote support and monitoring solution.

IVTs

The service specialist performs the appropriate installation verification tests to confirm product functionality, including verification that:

  • The event logs are accumulating data
  • Visibility of a test virtual volume using nonproduction data for up to two hosts, as applicable, can be confirmed
  • The remote support and monitoring solution are installed and operational, as applicable

Customer-orientation session

For installation of a new array, the service specialist conducts an orientation session of up to 1-hour duration on the HPE Alletra Storage MP B10000. The goal is to review the configuration information and demonstrate basic operation of the installed HPE Alletra Storage MP B10000 product. During the orientation session, the service specialist may:

  • Provide the Customer with information about how to obtain array configuration information
  • Demonstrate the creation of a virtual volume
  • Highlight the basic operation of the array hardware and HPE Alletra Storage ArcusOS
  • Verify that the Customer understands how to gain access to product documentation
  • Provide an overview of the system architecture
  • Inform the Customer how to contact HPE for support
  • Hold a brief question and answer session with the Customer

For upgrade installation, the service specialist conducts an orientation session of up to 1-hour duration, with the goal of reviewing the configuration following service delivery.

The orientation session is provided on the same day as the installation. The session is informal and is typically conducted at a management console with selected members of the Customer’s staff. It is not intended as a classroom activity or substitute for formal product training.

  • Service eligibility

    The Customer must meet certain hardware and software prerequisites prior to on-site delivery of the service. These prerequisites include, but are not limited to, the following:

    • The Customer’s existing computing operating system platforms must be supported by and compatible with the HPE Alletra Storage MP B10000 product being installed.
    • The Customer’s SAN environment must be fully operational in a configuration supported by HPE and connectivity must be available and operational in the location where the array will be installed.
    • The Customer must provide and verify a suitable physical operating environment for the array product, including implementation of any power, cooling, and other environmental requirements.
    • For the rackmount version of the array product, the Customer is responsible for assembling and configuring the Customer-supplied rack and positioning it in the location where the array will be installed. This requirement is applicable to any rack (including generic HPE racks).
    • For array upgrade installation, the HPE Alletra Storage MP B10000 product must be fully operational, in a supported configuration and physically located where the upgrade will be installed.
    • The Customer is responsible for determining and installing any host- or SAN-based software upgrades, patches, device drivers, or multipathing software required by HPE.
    • The Customer is responsible for providing servers/workstations and network provisioning that meet the requirements for software products as applicable.
    • The Customer must provide appropriate network provisioning to enable HPE remote support and monitoring solution.

  • Service limitations

    Unless specified in this document or a separate Statement of Work (SOW), activities such as, but not limited to, the following are excluded from this service:

    • Full-site inspection, such as comprehensive analysis of the Customer’s power, cooling, humidity, airborne contaminant, and vibration levels; determination of whether the data center’s raised floor has sufficient structural capacity to accommodate the weight of the array to be installed. Separate services are available for these tasks
    • Integration with any hardware or software components not supported by the HPE Alletra Storage MP B10000 product
    • Implementation of software revisions, including hotfixes, patches, Service Packs, or upgrades from prior versions, on the Customer’s existing SAN and host environment
    • Implementation of major revisions to the HPE Alletra Storage MP B10000 factory configuration; if needed, such revisions may require additional services
    • Compatibility planning to ensure that the required HPE Alletra Storage ArcusOS upgrades or patches are compatible with the Customer’s host and SAN environment
    • Configuration, consulting, Customer orientation, and training for HPE Alletra Storage MP B10000 software such as HPE Dynamic Optimization Software, HPE Peer Motion Software, and HPE Virtual Copy Software. Separate services are available for these products
    • Redesign or reconfiguration of the existing array for hardware upgrades or software add-ons, including hardware reconfiguration
    • Extensive racking, reracking, or cabling activities, including cabling activities involving conduits, raceways, patch panels, and movement/ configuration of computer room floor panels
    • Software downgrades to HPE Alletra Storage ArcusOS. Downgrades are limited to currently supported versions compatible with the HPE Alletra Storage MP B10000 hardware configuration only
    • Reconfiguration of existing environments, such as removal or movement of array disk drives and adapter cards, conversion and reformatting of existing storage between RAID levels or emulation types, or installation of extensive Fibre Channel, network, and/or SAS cabling
    • Design or implementation of high availability and other complex configurations, such as host clustering
    • Design or implementation of host-based logical volumes and associated file system structures
    • Deployment activities, including planning, design, assessment, and configuration of switch technology related to the implementation of a new SAN or the redeployment or extension of an existing SAN
    • Performance testing or modeling
    • Installation or configuration of any hardware or software products external to the array subsystem, including, but not limited to, servers, host operating systems, host agent software, multipathing software, tape libraries, HBAs, network, SAN fabric, and enterprise backup software
    • Migration of existing data to the new array or a new configuration within an existing array
    • Loading, management, or manipulation of the Customer’s data
    • Operational testing of applications or troubleshooting of interconnectivity, network, compatibility, or problems not related to the HPE Alletra Storage MP B10000 product
    • Assembly, configuration, and positioning of the Customer-supplied rack for the rackmount version of the array product. This limitation is applicable to any rack (including generic HPE racks)
    • Design or implementation of seismic bracing or supports
    • Relocation services — Relocation is available as a separate service that is scheduled separately

    For installation of the HPE Alletra Storage MP B10000 product, additional activities such as, but not limited to, the following are excluded from this service:

    • Integration of more than two hosts (physical or virtual) into a preexisting operational SAN, consisting of switch technologies that meet the supportability standards by HPE
    • Virtual volume design or implementation beyond validation, for up to two hosts, that a test virtual volume is visible. If a virtual volume or host implementation is required, the HPE Storage Virtual Volume Design and Implementation Service is available separately

    For installation of HPE Alletra Storage MP B10000 upgrades, additional activities such as, but not limited to, the following are excluded from this service:

    • Physical movement of existing drives or data movement between drives within the array to rebalance data. HPE Rebalance Service is available separately for this purpose
    • Integration of hosts (physical or virtual) into a preexisting operational SAN
    • SAN reconfiguration activities, including migration of hosts from HBAs, replaced during a node upgrade process; SAN services are available separately

  • Customer responsibilities

    The Customer will:

    • Contact an HPE service specialist within 90 days of the date of purchase to schedule the delivery of the service
    • Coordinate service deployment on third party–maintained products (if applicable) with HPE
    • Ensure that all service prerequisites as identified in the “Service eligibility” section have been met prior to service delivery
    • Complete and return the prerequisite HPE predelivery checklist to the service specialist at least two weeks prior to the start of the service, including array configuration information for upgrade installations, as necessary
    • Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist HPE in facilitating the delivery of this service
    • Ensure that all hardware, firmware, and software that the service specialist will need to deliver this service are available and that software products are properly licensed
    • Facilitate the availability, at all times during service delivery, of one or more individuals who will provide administrator-level access to the systems where the work is to be performed
    • Provide all network and administration assistance necessary to enable connectivity to the HPE Alletra Storage MP B10000 to allow HPE remote monitoring and support tools to communicate with the HPE Support Center
    • Offer all administration necessary to enable end-to-end connectivity of the HPE Alletra Storage MP B10000, including network, SAN fabric, and host
    • Provide server and network provisioning that meets the requirements for additional software products, as applicable
    • Ensure that any and all prerequisite firmware or driver dependencies for the environment are handled before on-site service delivery begins
    • Place HPE Alletra Storage MP B10000 products in the immediate location where the installation service will take place. HPE will unpack products to be installed in a Customer-supplied rack
    • Assemble and configure the Customer-supplied rack for the rackmount version of the array product and position it in the location where the array will be installed. This requirement is applicable to any rack (including generic HPE racks) other than the enclosure that is factory integrated with the array
    • Adhere to licensing terms and conditions regarding the use of any HPE Service tools used to facilitate the delivery of this service or support tools used to provide ongoing remote monitoring, if applicable
    • Prior to upgrade installation by HPE and installation of any required HPE Alletra Storage ArcusOS upgrades or patches, ensure that HPE Alletra Storage ArcusOS upgrades or patches are compatible with the Customer’s host and SAN environment
    • Be responsible for all data backup and restore operations
    • Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required
    • Allow HPE full and unrestricted access to all locations where the service is to be performed
    • Perform other reasonable activities to help HPE identify or resolve problems, as requested by us

  • General provisions / other exclusions

    • The service is delivered on a single HPE Alletra Storage MP B10000 product at one physical site.
    • HPE reserves the right to reprice this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.
    • HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
    • HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with us, as well as the accuracy and completeness of any information and data the Customer provides to HPE.
    • The service is delivered during local HPE standard business days and hours, excluding HPE holidays. Service delivery outside these hours is available and subject to additional charges.
    • This service is delivered as a single, contiguous event. If Customer resource availability or other Customer restrictions delay installation or require additional visits beyond the defined scope of the service, additional charges may apply.
    • The service is delivered remotely or on-site, at HPE’s discretion.
    • Travel charges may apply; consult a local HPE office.
    • Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services unless otherwise specified as part of a service feature description.

    Activities such as, but not limited to, the following are excluded from this service:

    • Service deployment on hardware not covered by an HPE warranty or service maintenance contract
    • Service deployment on hardware covered by an unauthorized third-party maintenance contract
    • Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
    • Service required due to causes external to the hardware or software maintained by HPE
    • Any services not clearly specified in this document

  • Supplemental terms

    The following supplemental terms apply to these services and take precedence in the event of any conflict:

    • Upon receipt of an acceptable order, HPE contacts the Customer within seven business days to organize a service delivery date. Service delivery dates are subject to resource availability and may be scheduled up to 30 days from the order acceptance date.
    • The Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire after 365 days (one year) from the order acceptance date for services not scheduled and delivered, and the Customer will not be entitled to a refund for the unused services.

  • Ordering information

    To obtain further information or to order HPE Alletra Storage MP B10000 installation and startup service, contact a local HPE sales representative and reference the following product numbers:


    For HPE Alletra Storage MP B10000:

    • HA124A1#VZQ for HPE Alletra Storage MP B10000 Base Installation and Startup Service (see Note 1 for more information)
    • HA124A1#VZS for HPE Alletra Storage MP B10000 field Installation and Startup Service (see Note 1 for more information)
    • HA124A1#VZM for HPE Alletra Storage MP B10000 Switched 2N Field Startup SVC (see Note 1 for more information)
    • HA124A1#VZN for HPE Alletra Storage MP B10000 Switched 2N Startup SVC (see Note 1 for more information)
    • HA124A1#V26 for HPE Alletra Storage MP B10000 Switched 3N Field Startup SVC (see Note 1 for more information).
    • HA124A1#V28 for HPE Alletra Storage MP B10000 Switched 3N Startup SVC (see Note 1 for more information).
    • HA124A1#VZT for HPE Alletra Storage MP B10000 Switched 4N Field Startup SVC (see Note 1 for more information)
    • HA124A1#VZL for HPE Alletra Storage MP B10000 Switched 4N Startup Service (see Note 1 for more information)
    • HA124A1#VZV for HPE Alletra Storage MP B10000 Adapter Field Installation and Startup Service
    • HA124A1#VZU for HPE Alletra Storage MP B10000 Drives Field Installation and Startup Service (see Note 2 for more information)
    • HA124A1#VZJ for HPE Alletra Storage MP B10000 Drive Enclosure Field Installation and Startup Service (see Note 1 for more information)
    • HA124A1#VZK for HPE Alletra Storage MP B10000 Expansion Rack Installation and Startup Service
    • HA124A1#VZP for HPE Alletra Storage MP B10000 Switched 4N Controller Upgrade SVC
    • HA124A1#V1Q for HPE Alletra Storage MP B10000 Switch Field Startup Service (see Note 3 for more information)
    • HA124A1#5V8 for HPE Alletra Storage MP B10000 2 Node Upgrade service.
    • HA124A1#VZP for HPE Alletra Storage MP B10000 Switched 2 Nodes and chassis addon.
    • HA124A1#V2G for HPE Alletra Storage MP B10000 Switched 1 Node and chassis addon.
    • HA124A1#V2H for HPE Alletra Storage MP B10000 Switched 1 Node addon.
    • HA124A1#V2J for HPE Alletra Storage MP B10000 Switched 2 Nodes upgrade.
    • HA124A1#V2K for HPE Alletra Storage MP B10000 Switched 3 Nodes upgrade.
    • HA124A1#V2L for HPE Alletra Storage MP B10000 Switched 4 Nodes upgrade.

    Notes

    1. Excludes field integration of drives into a storage base or drive enclosure. For field integration of drives, for HPE Alletra Storage MP B10000, order the appropriate quantity of HPE Installation and Startup Storage System Drive Field Service (HA124A1#VZU).
    2. Includes field integration of up to 12 drives in a storage base, upgrade node pair, or drive enclosure. For HPE Alletra Storage MP B10000, order an increment of service HA124A1#VZU for each drive quantity of 12 drives that require field integration into a single HPE Alletra Storage MP B10000 array.

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© Copyright 2024 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett Packard Enterprise.


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