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HPE 3PAR, HPE Primera, and HPE Alletra 9000 Software Installation and Startup Service

HPE Lifecycle Services

Designed to provide a smooth startup, HPE 3PAR, HPE Primera, and HPE Alletra 9000 Software Installation and Startup Service provides deployment of your HPE 3PAR 8000, 9000, and 20000; HPE Primera; and HPE Alletra 9000 Storage software. It helps ensure proper installation in your storage environment, as well as increases the benefit from your storage investment.


Complementing your HPE 3PAR, HPE Primera, and HPE Alletra 9000 Storage software, the installation and startup service provides the necessary activities required to help you deploy your licensed HPE 3PAR, HPE Primera, and HPE Alletra 9000 software products into operation. With the assistance of your designated IT storage administrator, an HPE service specialist deploys your HPE 3PAR, HPE Primera, and HPE Alletra 9000 software as fully described in the Service features table.


This service is applicable only for supported environments. Scripting is not within the scope of the service but can be accommodated at additional cost (scripting can help enable integration and end-to-end automation within your organization’s environment).


Refer to additional exclusions in the Service limitations section.

  • Service benefits

    • Helps reduce implementation time, as well as the impact and risk to your storage environment
    • Is designed to help ensure a successful implementation by providing HPE installation planning and coordination
    • Provides service delivered by a trained specialist and based upon HPE recommended configurations and best practices

  • Service feature highlights

    • Service planning and coordination
    • Service deployment
    • Installation verification tests (IVTs)
    • Customer-orientation session

  • Service features

    Table 1. Service features

Feature

Delivery specifications

Service planning and coordination

An HPE service specialist will plan all the necessary activities, including identifying any prerequisites (see Service eligibility), and schedule the service delivery at a time mutually agreed upon by HPE and the Customer. It shall be during local HPE standard business hours, excluding HPE holidays, unless otherwise agreed by HPE. Any services outside HPE standard business hours may be subject to additional charges. The service specialist will provide the planning and coordination activities remotely or on-site at HPE’s discretion.

The service specialist will perform the following installation planning and coordination activities:

  • Communicate with the Customer, including handling queries from the Customer regarding service delivery
  • Verify, using a predelivery checklist, that all service prerequisites that the Customer is responsible for have been met before delivery of the installation services
  • Schedule the HPE software deployment at a mutually agreed-upon time
  • Facilitate a brief discussion to guide the Customer in defining the software deployment and array configuration objectives based on the Customer’s application performance, availability needs, and virtual volume layout
  • Advise the Customer on HPE 3PAR, HPE Primera, and HPE Alletra 9000 software deployment best practices
  • Provide a written installation plan, which will serve as a guide for the coordination of the installation and startup deliverables

Service deployment

The service specialist will perform the following HPE 3PAR, HPE Primera, and HPE Alletra 9000 software deployment activities:

  • Coordinate the installation plan
  • Confirm that all service prerequisites identified on the predelivery checklist have been met by the Customer, including that the required version of the HPE 3PAR, HPE Primera, or HPE Alletra 9000 Operating System is installed and operational
  • Verify that product keys for the purchased HPE 3PAR, HPE Primera, or HPE Alletra 9000 software product are installed and active, and install the keys if necessary
  • Install HPE 3PAR, HPE Primera, or HPE Alletra 9000 software according to the product specifications and subject to the limits defined in the Service limitations section

The service specialist will perform installation, configuration, and verification procedures, including:

  • For array-based software titles, integration of the software in accordance with the agreed-upon installation plan and configuration best practices
  • For software titles external to the array, deposition of the software on a Customer-supplied server and operating environment that meet minimum product prerequisites, activation of the software, and configuration necessary to establish connectivity between the servers and the HPE 3PAR, HPE Primera, or HPE Alletra 9000 Storage product

IVTs

The service specialist will perform the appropriate IVTs to confirm product functionality, including verification that:

  • Confirm HPE 3PAR, HPE Primera, or HPE Alletra 9000 software is operationally ready, including:
    • For Exchange, Oracle®, and SQL, validate that relevant snapshots can be taken and mounted, and that databases and files are accessible
    • For Hyper-V, validate that relevant snapshot) can be taken and mounted, and that virtual machines are accessible
    • For HPE 3PAR Reporting Software, create a sample report, as applicable
    • For HPE 3PAR File Persona Software, verify that the license is installed, supported file services are started, and file shares can be created as appropriate based on the Customer’s environment. The file system can also be mounted on the storage, file shares can be presented to and are accessible by a client node, and the high-availability failover/failback feature is configured and operational. Note: HPE 3PAR File Persona Software is not supported with HPE Primera and HPE Alletra 9000
    • Verify that the HPE 3PAR Adaptive Optimization license is installed and ensure that data collection is enabled
    • Validate that HPE 3PAR Dynamic Optimization volume has migrated from one tier to another
    • Verify HPE 3PAR Peer Motion Software that the source and target arrays are connected and display array configuration status
    • Create a sample/test virtual volume set, configure a policy for that set, and demonstrate that input/output processors or bandwidth is limited based on the policy for HPE 3PAR Priority Optimization
  • Confirm that the event logs are accumulating data

Customer-orientation session

The service specialist will conduct an orientation session of up to one (1) hour in duration for each of the software products for which the Customer has purchased the service to review the configuration information and demonstrate basic operation of the installed HPE 3PAR, HPE Primera, or HPE Alletra 9000 software product.

During the orientation session, the service specialist may cover the following topics:

  • Provide an overview of the HPE 3PAR, HPE Primera, or HPE Alletra 9000 software architecture
  • Highlight the basic operation of HPE 3PAR, HPE Primera, or HPE Alletra 9000 software, which includes:
    • For Exchange, Oracle, and SQL, demonstrating scheduling, backup of a non-production database, and restoration of the database
    • For Hyper-V, demonstrating scheduling, backup of non-production virtual machines, and restoration of the virtual machines
    • For HPE 3PAR Reporting Software as applicable, use a host connected to the HPE storage product and a virtual volume with test data to simulate a load and demonstrate the creation of sample capacity and performance reports, or otherwise provide an overview using reports with demonstration data
    • For HPE 3PAR Adaptive Optimization, use a host connected to the HPE storage product and a virtual volume with test data to demonstrate how to create a policy, show the impact of the policy using a simulated load, and provide an overview of HPE 3PAR Adaptive Optimization reporting capabilities
    • For HPE 3PAR Dynamic Optimization software to move data between storage/RAID group tiers
    • For HPE 3PAR Peer Motion to demonstrate the use of software for data migration and/or load balancing
    • For HPE 3PAR Priority Optimization to review features and demonstrate how to create a policy
    • For HPE 3PAR File Persona software, to provide an overview of the software features and demonstrate the creation of file shares, file stores, virtual file servers, file provisioning groups, and high-availability failover/failback functionality.

Note: HPE 3PAR File Persona software is not supported with HPE Primera and HPE Alletra 9000

  • Demonstrate the creation of a virtual volume, if applicable
  • Verify that the Customer understands how to gain access to appropriate product documentation
  • Help the Customer locate troubleshooting information
  • Inform the Customer how to contact HPE for support
  • Hold a brief question and answer forum with the Customer; the orientation session is informal, provided on the same day as the installation, is typically conducted at a management console with selected members of the Customer’s staff, and is not intended as a classroom activity or substitute for formal product training

  • Service limitations

    Unless specified in this document or a separate statement of work (SOW), activities such as, but not limited to, the following are excluded from this service:

    • Integration with any hardware or software components not supported by the HPE 3PAR, HPE Primera, or HPE Alletra 9000 Storage product or software
    • Implementation of software revisions, including hot fixes, patches, service packs, or upgrades from prior versions, on the Customer’s existing SAN, host, and application environment
    • For HPE 3PAR Application Software Suite, movement of the Customer’s databases from an existing storage system to an HPE storage product; data migration is available as a separate service
    • For Oracle, configuration of more than two databases in a single instance, more than one managing host, or more than a single Customer site; configuration of additional database instances, managing hosts, and/or sites can be accommodated at additional cost
    • For SQL, configuration of more than one database instance, more than one managing host, more than a 3-node SQL cluster, or more than a single Customer site; configuration of additional database instances, managing hosts, nodes, and/or sites can be accommodated at additional cost
    • For Exchange, configuration of more than 2,500 mailboxes, more than a 3-node cluster, or more than a single Customer site; configuration of additional mailboxes, nodes, and/or sites can be accommodated at additional cost
    • For Hyper-V, loading of the OS on virtual machines, configuration of more than a single 2-node cluster or more than a single standalone host with more than a total of 10 virtual machines, or activities at more than a single Customer site; configuration of additional clusters or standalone hosts, virtual machines, and/or sites can be accommodated at additional cost
    • For HPE 3PAR Reporting Software, database conversion, installation, or configuration of more than one software instance, and delivery of performance analysis or troubleshooting using the software; implementation of additional instances of HPE 3PAR Reporting Software and/or delivery by HPE of performance analysis or troubleshooting using HPE Reporting software can be accommodated at additional cost
    • For HPE 3PAR Adaptive Optimization software, design, creation, and implementation of its policies; policy design, creation, and implementation can be accommodated using the HPE 3PAR Adaptive Optimization Policy Implementation Service, which is available via HPE Support Credits
    • For HPE 3PAR Dynamic Optimization software, implementation by HPE of tasks required to balance the HPE 3PAR, HPE Primera, or HPE Alletra 9000 storage product; the service provides the Customer with a product overview, advice, and suggested strategies for using HPE Dynamic Optimization; any extended/ongoing analysis and/or implementation of its strategies can be accommodated at additional cost
    • For HPE 3PAR Peer Motion, installation of the software on more than a single host or configuration of storage ports on more than a single array at more than a single Customer site; implementation of data migration or load balancing using HPE Peer Motion is available as a separate service
    • For HPE 3PAR Priority Optimization, design, creation, implementation, and testing of its policies in a production environment; policy design, creation, implementation, and testing in a production environment is available as a separate service
    • For HPE 3PAR File Persona software, its deployment on more than one HPE 3PAR, HPE Primera, or HPE Alletra 9000 array, at more than one physical location, presenting more than one example of each Customer required share service to more than a single client host, configuration across multiple clusters (multiple instances of the service may be ordered for larger configurations, multiple sites, or multiple clusters), or configuration of data replication (data replication deployment is available as a separate service)

    Note: HPE 3PAR File Persona software is not supported with HPE Primera and HPE Alletra 9000


    • Design or implementation of high-availability and other complex configurations, such as host clustering, except host clustering as specifically stated earlier
    • Design or implementation of host-based logical volumes and associated file system structures
    • Redesigning or reconfiguration of the existing array for hardware upgrades or software add-ons, including hardware reconfiguration
    • Installation of HPE 3PAR, HPE Primera, or HPE Alletra 9000 Operating System upgrades
    • HPE 3PAR, HPE Primera, or HPE Alletra 9000 Operating System and other software downgrades; downgrades are limited to currently supported software versions compatible with the HPE 3PAR, HPE Primera, or HPE Alletra 9000 storage hardware configuration only
    • Performance testing or modeling
    • Installation or configuration of any additional products that include, but are not limited to, servers, host operating systems, host agent software, multipathing software, host bus adapters, network, SAN fabric, and enterprise backup software
    • Migration of existing data to the new array or to a new configuration within an existing array, including the use of HPE Peer Motion for migration of Customer data or load balancing between arrays
    • Loading, management, or manipulation of the Customer’s data
    • Operational testing of applications or troubleshooting of interconnectivity, network, compatibility, or problems not related to the HPE 3PAR, HPE Primera, or HPE Alletra 9000 Storage product

  • Service eligibility

    The Customer must meet certain hardware and software prerequisites prior to beginning on-site service delivery. These prerequisites include, but are not limited to, the following:

    • The Customer’s existing computer operating system platforms must be supported and compatible with the HPE 3PAR, HPE Primera, or HPE Alletra 9000 software products being installed.
    • The Customer’s HPE 3PAR, HPE Primera, or HPE Alletra 9000 Storage product must be fully operational in a configuration and environment supported by HPE, and connectivity must be available and operational.
    • The Customer must install any recommended host, SAN, or application software upgrades, patches, device drivers, host agents, or multipathing software.
    • The Customer is responsible for providing servers/workstations and network provisioning (including appropriate connectivity to the Customer’s production environment) that meet the requirements for software products.
    • For HPE Application Software Suite, the Customer must ensure that applications or virtual machines are installed, configured, and operational; that application servers or virtual machines are in a supported configuration; and that application data or virtual machines reside on the HPE storage product.
    • For HPE Peer Motion, the Customer is responsible for providing SAN connectivity between the fully operational HPE 3PAR, HPE Primera, or HPE Alletra 9000 source and target storage.

  • Customer responsibilities

    The Customer will:

    • Contact an HPE service specialist within 90 days of the date of purchase to schedule the service delivery
    • Coordinate deployment activities on third-party–maintained hardware or software (if applicable) with the service specialist
    • Ensure that all service prerequisites, as identified in the Service eligibility section have been met prior to service delivery
    • Complete and return the prerequisite HPE predelivery checklist to the service specialist at least two weeks prior to the start of the service, including array configuration information, as necessary
    • Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist HPE in facilitating the service delivery
    • Ensure that all hardware, firmware, and software that the service specialist will need to deliver this service are available and that software products are properly licensed
    • Ensure the availability, at all times during service delivery, of one or more individuals who will provide administrator-level access to the systems where the work is to be performed
    • Provide all necessary network and administration assistance to enable on-site and remote connectivity to the HPE 3PAR, HPE Primera, or HPE Alletra 9000 Storage product that will support the installation of the software, where applicable
    • Deliver all necessary administration to enable end-to-end connectivity of the HPE 3PAR, HPE Primera, or HPE Alletra 9000 Storage product, including network, SAN fabric, and host
    • Provide server and network provisioning that meet requirements for additional software products, as applicable
    • Ensure that all prerequisite HPE 3PAR, HPE Primera Operating System, or HPE Alletra 9000 firmware, or driver dependencies for the environment are handled before on-site service delivery begins, including loading the OS on virtual machines used to demonstrate HPE 3PAR Application Software Suite for Hyper-V
    • Provide test/sample data used in the delivery of the service, when applicable
    • Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service or support tools used to provide ongoing remote monitoring, if applicable
    • Be responsible for all data backup and restore operations
    • Provide a suitable work area for service delivery, including access to an outside telephone line, power, and any network connections required
    • Allow HPE full and unrestricted access to all locations where the service is to be performed
    • Perform other reasonable activities to help HPE identify or resolve problems, as requested by HPE

  • General provisions / other exclusions

    The on-site service is delivered on a single HPE 3PAR, HPE Primera, or HPE Alletra 9000 Storage product at one physical site:

    • HPE reserves the right to re-price this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.
    • HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements the Customer does not meet.
    • HPE’s ability to deliver this service depends on the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE.
    • The service is delivered during local HPE standard business days and hours, excluding HPE holidays. Service delivery outside these hours is available and subject to additional charges.
    • This service is delivered as a single, contiguous event. If Customer resource availability or other Customer restrictions delay installation or require additional visits beyond the defined scope of the service, additional charges may apply.
    • This service may be delivered remotely at HPE’s discretion. If the Customer requests on-site delivery, additional charges may apply.
    • Travel charges may apply; consult a local HPE office.
    • Customer acknowledges and agrees that HPE may use resources outside the country of purchase to deliver these services unless otherwise specified as part of a service feature description.

    Activities such as, but not limited to, the following are excluded from this service:

    • Service deployment on hardware not covered by an HPE warranty or service maintenance contract
    • Service deployment on hardware covered by an unauthorized third-party maintenance contract
    • Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
    • Service required due to causes external to the HPE maintained hardware or software
    • Any services not clearly specified in this document
    • To the extent HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule — HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply.

  • Supplemental terms

    The following supplemental terms apply to these services and take precedence in the event of any conflict:

    • Upon receipt of an acceptable order, HPE will contact the Customer within seven (7) business days to organize a service delivery date. Service delivery dates are subject to resource availability and may be scheduled up to 30 days from the order acceptance date.
    • The Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to re‑price for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire after 365 days (one year) from the order acceptance date for services not scheduled and delivered, and the Customer will not be entitled to a refund for the unused services.

  • Ordering information

    To obtain further information or to order the HPE 3PAR 8000, 9000, and 20000, HPE Primera, and HPE Alletra 9000 Software Installation and Startup Service, contact a local HPE sales representative and reference the following product numbers:


    For HPE 3PAR 8000, HPE Primera, or HPE Alletra 9000:

    • HA124A1#5Y1 for HPE Startup Storage System Adaptive Optimization Software Service (see Notes 1 and 2 for more information)
    • HA124A1#5Y4 for HPE Startup Storage System Dynamic Optimization Software Service
    • HA124A1#5Y5 for HPE Storage System Reporter Software Service
    • HA124A1#5Y6 for HPE Storage System Peer Motion Startup Service
    • HA124A1#5Y7 for HPE Storage System Priority Optimization Software Service (see Note 3 for more information)
    • HA124A1#5YA for HPE Storage System Application Suite for Exchange Software
    • HA124A1#5YB for HPE Storage System Application Suite for Hyper-V Software
    • HA124A1#5YC for HPE Storage System Application Suite for Oracle Software
    • HA124A1#5YD for HPE Storage System Application Suite for MS SQL Software
    • HA124A1#5Y9 for HPE Storage System File Persona Suite Software (see Note 4 for more information).

    Note: HPE 3PAR File Persona software is not supported with HPE Primera and HPE Alletra 9000


    For HPE 3PAR 9000:

    • HA124A1#5LL for HPE 3PAR 9000 Adaptive Optimization Installation and Startup Service (see Notes 1 and 2 for more information)
    • HA124A1#5LS for HPE 3PAR 9000 Dynamic Optimization Installation and Startup Service
    • HA124A1#5LK for HPE 3PAR 9000 Reporting Software Installation and Startup Service
    • HA124A1#5LT for HPE 3PAR 9000 Peer Motion Installation and Startup Service
    • HA124A1#57S for HPE 3PAR 9000 Priority Optimization Installation and Startup Service (see Note 3 for more information)
    • HA124A1#58U for HPE 3PAR 9000 Application Suite for Microsoft Exchange Installation and Startup Service
    • HA124A1#58V for HPE 3PAR 9000 Application Suite for Microsoft Hyper-V Installation and Startup Service
    • HA124A1#58W for HPE 3PAR 9000 Application Suite Oracle Installation and Startup Service
    • HA124A1#58X for HPE 3PAR 9000 Application Suite for Microsoft SQL Installation and Startup Service
    • HA124A1#57T for HPE 3PAR 9000 File Persona Suite Installation and Startup Service (see Note 4 for more information)

    For the HPE 3PAR 20000:

    • HA124A1#5X8 for HPE 3PAR 20000 Adaptive Optimization Installation and Startup Service (see Notes 1 and 2 for more information)
    • HA124A1#5XB for HPE 3PAR 20000 Dynamic Optimization Installation and Startup Service
    • HA124A1#5XC for HPE 3PAR 20000 Reporting Software Installation and Startup Service
    • HA124A1#5XD for HPE 3PAR 20000 Peer Motion Installation and Startup Service
    • HA124A1#5XE for HPE 3PAR 20000 Priority Optimization Installation and Startup Service (see Note 3 for more information)
    • HA124A1#5XG for HPE 3PAR 20000 Application Suite for Microsoft Exchange Installation and Startup Service
    • HA124A1#5XH for HPE 3PAR 20000 Application Suite for Microsoft Hyper-V Installation and Startup Service
    • HA124A1#5XJ for HPE 3PAR 20000 Application Suite Oracle Installation and Startup Service
    • HA124A1#5XK for HPE 3PAR 20000 Application Suite for Microsoft SQL Installation and Startup Service
    • HA124A1#5XM for HPE 3PAR 20000 File Persona Suite Installation and Startup Service (see Note 4 for more information)

    Notes:

    1. This service does not include design, creation, and implementation of HPE 3PAR Adaptive Optimization or HPE 3PAR Priority Optimization policies in a production environment.
    2. HPE 3PAR Adaptive Optimization Policy Implementation Service, available via HPE Service Credits, provides design, creation, and implementation of HPE 3PAR Adaptive Optimization policies (see publication 4AA4-3393ENW).
    3. HPE 3PAR Priority Optimization policy design and implementation in a production environment is available as an Advisory and Professional Services.
    4. Deployment of replication for HPE 3PAR File Persona software is available via the HPE Data Replication Solution Service for HPE Remote Copy (see publication 4AA3-8627ENW).

    Note: HPE 3PAR File Persona software is not supported with HPE Primera and HPE Alletra 9000

Learn more at

HPE.com/services/lifecycleservices

© Copyright 2023 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett Packard Enterprise.


Hyper-V and Microsoft are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Oracle is a registered trademark of Oracle and/or its affiliates. All third-party marks are property of their respective owners.

4aa5-8036enw, Rev. 9

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