Support services for HPE ProLiant Compute HPE Tech Care Service for compute
Keep your servers running smoothly wherever they live. HPE Tech Care Service gives you fast access to HPE experts, insights specific to your servers, and digital tools that help you reduce risk, minimize downtime, and operate with confidence from data center to edge.
Optimize server operations with expert‑led digital support
See how HPE Tech Care Service optimizes day‑to‑day operations with self‑service tools, environment dashboards, and automated incident creation via HPE Compute Ops Management to help teams resolve issues and restore operations faster.
Operate with less risk
Achieve optimal business results with direct access to HPE ProLiant Compute experts who understand your hardware and software. HPE Tech Care Service provides trusted guidance on operation, management, and security, helping you reduce risk and maintain consistent operations across data center and edge environments.
Reduce downtime and keep your business productive
Minimize the impact of issues when they occur. With fast access to specialists, rapid response options, and intelligent insights, HPE Tech Care Service helps identify and resolve problems faster so productivity stays on track.
Free your team to focus on what's next
Extend your team with on‑demand expertise and digital resources. From expert chat and general technical guidance to best practices and Tech Tips, HPE Tech Care Service helps reduce day‑to‑day troubleshooting—freeing IT staff to focus on innovation and higher‑value work.
Support built for today's modern server environments
Today's compute environments are more distributed—and more critical—than ever. Whether your servers run in the data center, at the edge, or somewhere in between, support needs to keep up.
HPE Tech Care Service brings together expert access, fast response, and digital intelligence to help you stay ahead of issues, reduce operational risk, and keep your business moving forward.
FAQs
What is HPE Tech Care for compute and what does it cover?
HPE Tech Care Service for compute is an expert led support service designed to help customers operate HPE compute environments more effectively. It combines technical expertise, digital self-service tools, and proactive guidance. The service covers troubleshooting, configuration and optimization support, access to firmware and updates, and ongoing operational assistance for HPE ProLiant and supported compute systems. HPE Tech Care Service has three service levels: Basic, Essential, and Critical.
Does HPE Tech Care include parts replacement and onsite support for HPE ProLiant and other compute systems?
Yes. HPE Tech Care Service includes parts replacement and onsite support when required for supported HPE ProLiant systems. While most issues are resolved remotely, onsite service is provided based on service level and incident severity. This ensures customers receive the appropriate combination of virtual resolution and physical support to restore systems when hardware intervention is necessary.
What are the SLA response and resolution times for HPE Tech Care compute services?
Service levels for HPE Tech Care Service vary by the Basic, Essential, and Critical service level. At the Essential level, customers receive 24×7 access to HPE ProLiant specialists, a 15 minute response time for Severity 1 incidents, and 4 hour onsite response where applicable. Resolution times depend on issue complexity, but enriched diagnostics and expert engagement are designed to accelerate troubleshooting and reduce overall time to resolution.
How do I purchase, renew, or upgrade HPE Tech Care for my HPE servers?
HPE Tech Care Service for compute can be purchased with new HPE servers, added to existing systems, or renewed and upgraded through HPE sales representatives or authorized partners. Customers can also adjust service levels over time to align with changing operational needs, enabling greater flexibility as environments scale or requirements evolve.
What does server tech support usually include?
Server technical support typically includes troubleshooting, access to firmware and updates, configuration guidance, and issue resolution through remote or onsite assistance. Some customers choose warranty only coverage, which focuses primarily on hardware repair or replacement. In contrast, full support services like HPE Tech Care Service adds expert led troubleshooting, operational guidance, and proactive tools—helping reduce downtime, improve resolution quality, and lower the effort required from IT teams.
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