Module 1: Executives Use Case

This module enables students to perform a series of use case exercises that build their Microsoft 365 Copilot skills in executive-related business scenarios.

• Introduction
• Synthesize communication insights across Microsoft Teams
• Drive business outcomes using Microsoft 365 Copilot
• Module assessment
• Summary

Module 2: Sales Use Case

This module enables students to perform a series of use case exercises that build their Microsoft 365 Copilot skills in sales-related business scenarios.

• Introduction
• Accelerate market growth using Microsoft 365 Copilot
• Automate sales proposal responses using Microsoft 365 Copilot
• Module assessment
• Summary

Module 3: IT Use Case

This module enables students to perform a series of use case exercises that build their Microsoft 365 Copilot skills in IT-related business scenarios.

• Introduction
• Streamline IT project planning with Microsoft 365 Copilot
• Transform feature launches and adoption using Microsoft 365 Copilot
• Module assessment
• Summary

Module 4: Marketing Use Case

This module enables students to perform a series of use case exercises that build their Microsoft 365 Copilot skills in marketing-related business scenarios

• Introduction
• Transform market research into an actionable campaign using Microsoft 365 Copilot
• Develop a new marketing campaign using Microsoft 365 Copilot
• Module assessment
• Summary

Module 5: Finance Use Case

This module enables students to perform a series of use case exercises that build their Microsoft 365 Copilot skills in finance-related business scenarios.

• Introduction
• Optimize financial reporting and acquisition modeling using Microsoft 365 Copilot
• Streamline contract analysis and negotiation using Microsoft 365 Copilot
• Module assessment
• Summary

Module 6: HR Use Case

This module enables students to perform a series of use case exercises that build their Microsoft 365 Copilot skills in HR-related business scenarios.

• Introduction
• Deliver manager insights with Microsoft 365 Copilot
• Empower employees with an HR self-service agent
• Module assessment
• Summary

Module 7: Operations use case

This module enables students to perform a series of use case exercises that build their Microsoft 365 Copilot skills in operations-related business scenarios.

• Introduction
• Streamline operational initiatives using Microsoft 365 Copilot
• Manage a facility expansion project with Microsoft 365 Copilot
• Module assessment
• Summary

Module 8: Communications Use Case

This module enables students to perform a series of use case exercises that build their Microsoft 365 Copilot skills in communications-related business scenarios.

• Introduction
• Drive engagement with a unified communication strategy using Microsoft 365 Copilot
• Develop an employee centred communication experience using Microsoft 365 Copilot
• Exercise 2, Task 1: Use Viva Engage to create a company-wide announcement
• Exercise 2, Task 2: Use Copilot Chat to prepare for a town hall meeting
• Exercise 2, Task 3: Use the Ideas Coach agent to generate campaign ideas and a channel map
• Exercise 2, Task 4: Use Copilot Studio to create an FAQ Assistant agent
• Module assessment
• Summary

Module 9: Customer Service Use Case

This module enables students to perform a series of use case exercises that build their Microsoft 365 Copilot skills in customer service-related business scenarios.

• Introduction
• Improve customer service efficiency using Microsoft 365 Copilot
• Enhance the resolution quality of customer service cases using Microsoft 365 Copilot
• Module assessment
• Summary

Module 10: Legal Use Case

This module enables students to perform a series of use case exercises that build their Microsoft 365 Copilot skills in legal-related business scenarios.

• Introduction
• Prepare for regulatory response and litigation readiness using Microsoft 365 Copilot
• Reform corporate governance and compliance using Microsoft 365 Copilot
• Module assessment
• Summary