Course data sheet
ITIL® 4 Leader: Digital and IT Strategy
HU0C6S
Table of Contents
Overview
The ITIL® 4 Leader: Digital and IT Strategy course provides guidance about crafting a digital vision and shaping IT and business strategies. The course focuses on the alignment of digital business strategy with IT strategy, adding a new perspective to the ITIL suite and elevating the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders. It also covers the disruptive impact of new technologies in every industry, as well as the response from business leaders.
In addition, it explores the use of the ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology. It also adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to the very strategic level among companies and business leaders.
Audience
This course is ideal for leaders across your organization, including directors, department heads, and aspiring C-Suite professionals.
Prerequisites
Before attending this course, you must have the IITIL 3 or ITIL 4 Foundation certificate.
Objectives
After completing this course, you should be able to:
- Develop a cross-organizational digital strategy
- Craft a digital vision
- Drive operational excellence
- Respond to digital disruption
- Enable a sustainable business
- Strategically manage risk
- Develop digital leaders for the future
Certifications and related exams
This course prepares you for the ITIL® 4 Leader: Digital and IT Strategy certification.
Course outline
| Module 1: What is Digital and IT Strategy? |
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| Module 2: The Strategy Journey |
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| Module 3: What is the Vision? |
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| Module 4: Where Are We Now? |
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| Module 5: Where Do We Want to Be and How Do We Get There? |
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| Module 6: Take Action! |
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| Module 7: Did We Get There? |
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| Module 8: How Do We Keep the Momentum Going? |
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| Module 9: Strategic Capabilities |
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| Module 10: Digital Leadership |
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| Module 11: Managing Innovation and Emerging Technologies |
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| Module 12: Digital Risk |
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| Exam Preparation - Assignments |
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a50014603enw, HU0C6S A.02, January 2026