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ITIL 4 Strategist: Direct, Plan, and Improve (DPI)

HU0C5S

Course ID

HU0C5S

Duration

3 days

Format

ILT/VILT

Schedule, pricing & registration

Browse related courses

Overview

ITIL 4 Direct, Plan, and Improve (DPI) identifies and focuses on the core competencies that leaders and operational employees should cultivate and apply throughout their service management careers. You receive a supply of ideas and methods designed to make you a better leader and individual contributor, all to help you continually improve.


This course helps align product and service management with modern business requirements, drive successful organizational transformation, and embed continual improvement into an organization’s behavior at every level. It is one of four ITIL 4 modules that build on the concepts introduced in ITIL Foundation. Each of these modules focuses on a different aspect of service management.

Course ID

HU0C5S

Duration

3 days

Format

ILT/VILT

Schedule, pricing & registration

Browse related courses

  • Audience

    This course is ideal for:


    • Senior IT leaders and executives
    • Managers, supervisory staff, and team leaders
    • IT professionals who require a deeper understanding of the ITIL 4 framework
    • IT professionals working in roles associated with a service-based business mode
    • IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT developers, and operational support staff
    • Service management professionals and ITSM trainers interested in achieving the Managing Professional designation in the new ITIL 4 framework

  • Prerequisites

    Before attending this course, you must hold a current ITIL 3 or ITIL 4 Foundation certification.

  • Objectives

    After completing this course, you should be able to:


    • Understand the key concepts of direct, plan, and improve
    • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
    • Understand the role of GRC (governance, risk, and compliance) and know how to integrate the principles and methods into the service value system
    • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
    • Understand and know how to use the key principles and methods of communication and organizational change management for direction, planning, and improvement
    • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement
    • Understand and know how to direct, plan, and improve value streams and practices

  • Certifications and related exams

    This course prepares you for the following certification exam:


    • ITIL 4 Strategist: Direct, Plan, and Improve
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  • Course outline

Module 1: Introduction to DPI
  • Understand the following key terms:
    • Direction
    • Planning
    • Improvement
    • Operating model
    • Methods
    • Risks
    • Scope of control
  • Understand the differences between the following key concepts:
    • Vision and mission
    • Strategy, tactics, and operations
    • Governance, compliance, and management
    • Policies, controls, and guidelines
  • Understand the concepts of value, outcomes, costs, and risks and their relationships to direction, planning, and improvement

Module 2: Strategy and Direction
  • Identify the scope of control and within this:
    • Know how to cascade objectives and requirements
    • Know how to define effective policies, controls, and guidelines
    • Know how to place decision-making authority at the correct

Module 3: Governance, Risk, and Compliance (GRC)
  • Understand the role of risk and risk management in DPI
  • Understand how governance impacts DPI
  • Know how to ensure that controls are sufficient, but not excessive

Module 4: Continual Improvement
  • Know how to use the ITIL continual improvement model to improve the service value system (SVS) or any part of the SVS
  • Know how to identify assessment objectives, outputs, requirements, and criteria
  • Know how to select an appropriate assessment method for a particular situation
  • Know how to define and prioritize desired outcomes of an improvement (the continual improvement practice
  • Know how to build, justify, and advocate for a business case
  • Know how to conduct:
    • Improvement reviews
    • Analysis of lessons learned
  • Know how to embed continual improvement at all levels of the SVS

Module 5: Communication and Organizational Change Management (OCM)
  • Understand the nature, scope and potential benefits of organizational change management
  • Know how to use the key principles and methods of Communication and OCM:
    • Identify and manage different types of stakeholders
    • Effectively communicate with and influence others
    • Establish effective feedback channels
  • Know how to establish effective interfaces across the value chain

Module 6: Measurement and Reporting

  • Know how to define indicators and metrics to support objectives

Module 7: Value Streams and Practices

  • Understand the differences between value streams and practices and how those differences impact direction, planning, and improvement
  • Know how to select and use the appropriate methods and techniques to direct, plan, and improve value streams and practices
  • Addressing the 4 dimensions
  • Applying the guiding principles
  • Value stream mapping
  • Optimization of workflow
  • Elimination of waste
  • Ensuring and utilizing feedback

5 reasons to choose HPE as your training partner

  1. Learn HPE and in-demand IT industry technologies from expert instructors.
  2. Build career-advancing power skills.
  3. Enjoy personalized learning journeys aligned to your company’s needs.
  4. Choose how you learn: in-person , virtually , or online —anytime, anywhere.
  5. Sharpen your skills with access to real environments in virtual labs .

Explore our simplified purchase options, including HPE Education Learning Credits .

Learn more

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a50014602enw, HU0C5S A.02, January 2026

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