Course data sheet
Service Integration and Management (SIAM®) Foundation
H6LQ8S
Table of Contents
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The SIAM Foundation course expands your knowledge and understanding of the terminology and core principles of the SIAM framework. This course covers a variety of subjects including the potential benefits, challenges, and risks of implementing SIAM. The course is based on the SIAM Foundation Body of Knowledge (BoK), second edition, by Scopism.
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This course is designed for professionals worldwide who have an interest in implementing Service Integration and Management models, as well as professionals who are already working with IT Service Management processes. Specific roles that may be interested include:
- Chief Strategy Officers (CSOs)
- Chief Information Officers (CIOs)
- Chief Technology Officers (CTOs)
- Service managersService provider portfolio strategists/leads
- Managers (e.g., process managers, project managers, change managers, service level managers, business relationship managers, program managers and supplier managers)
- Service architects
- Process architects
- Business change practitioners
- Organizational change practitioners
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After completing this course, you should have a thorough understanding of:
- SIAM terminology and the core principles
- SIAM benefits
- The challenges and risks of implementing SIAM
- SIAM implementation structures
- SIAM governance, tooling and data considerations
- Common processes used in a SIAM ecosystem
| Module 1: Introduction to Service Integration and Management (SIAM) |
| Module 2: SIAM Implementation Roadmap |
| Module 3: SIAM Structures |
| Module 4: SIAM and Other Practices |
| Module 5: SIAM Roles and Responsibilities |
| Module 6: SIAM Foundation Practices and Processes |
| Module 7: SIAM Foundation Cultural Considerations |
| Module 8: SIAM Foundation Challenges and Risks |
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a50012815enw, H6LQ8S March 2025