HPE Custom Deployment Services

HPE Lifecycle Services

Some IT environments are complex and require installation activities that might not be offered within the basic set of HPE Installation Services.


HPE Custom Deployment services enable you to work with an authorized HPE specialist to develop an agreed-upon Statement of Work (SOW) that identifies specific activities that meet your installation and deployment requirements.


HPE Custom Deployment services provide customized support for the deployment, installation, de-installation, and updates of HPE servers, storage devices, network devices, systems infrastructure software products, high performance computing products, as well as HPE supported hardware and software from other vendors.


These services can be ordered through HPE sales or partners. They do not include technical assistance-related activities covered by HPE Tech Care Service or HPE Complete Care Service.

  • Service benefits

    Customized service tailored to your needs:

    • An agreed-upon SOW to document your specific service requirements
    • A proposal including pricing for the customized deliverables in the SOW determined prior to service delivery to help you understand the impact on your budget
    • Verification prior to service delivery that all service prerequisites have been met
    • A single point of contact that will manage the delivery of the service when applicable
    • Availability of an HPE service specialist to answer questions during the on-site delivery of this service
    • Service delivery at a mutually scheduled time
    • Scheduled billing as necessary, as defined in the SOW

  • Service feature highlights

    • SOW
    • Custom deployment
    • Customized installation
    • Installation verification test (IVT)
    • Customer orientation session

  • Specifications

    Table 1. Service features

Feature

Delivery specifications

SOW
  • These customized services will be developed and documented in a mutually agreed SOW. The activities to be performed will vary based upon the Customer’s specific needs, such as the installation, de-installation of HPE or third party–supported products into an existing HPE supported environment, the migration from one technology to another, or a system upgrade to newer technology.
  • The SOW may also include site preparation plans based on the Customer’s environment. These site preparation plans are intended to provide a pre-installation inspection and assessment of the Customer’s environment with recommendations regarding site conditions, such as electrical power, air conditioning, room layout, security, equipment delivery path, and other key computing environmental factors and service prerequisites.

Custom deployment
  • The HPE service specialist or HPE project manager will be the single point of contact with the Customer for all on-site activities and will manage all aspects of the deployment at the Customer sites as per the jointly agreed-upon SOW.

The following are examples of deployment activities, but are not intended to limit the activities that may be performed as part of an agreed SOW:

  • Verification prior to service delivery that all prerequisites are met
  • Coordination of shipment from HPE factories or integration centers and coordination of shipment of equipment to Customer’s specified locations on specified date for service delivery
  • Coordination or project management of service specialists’ activities on-site
  • In the case of de-installation, if appropriate, coordination with HPE for collection of the de-installed components from Customer sites if Customer purchased asset upcycling services from HPE Financial Services separately

Custom installation
  • The HPE service specialist or HPE project manager will also manage all aspects of the installation or de-installation, as per the agreed SOW.

The following are examples of installation activities, but are not intended to limit the activities that may be performed as part of these services as documented in the SOW:

  • Site preparation to help ensure that all conditions are met for appropriate service delivery
  • Unpacking the product, inspecting it for damage, and installing it
  • Staging, racking, interconnection, and verification of a product’s operation prior to and during installation, either at the Customer’s site or at an HPE site
  • Installation and configuration of the system or server and the hardware options purchased with the system that is intended to go into the CPU box (extra memory, CD-ROM drive, and such)
  • Physically connecting the product to a LAN or WAN, as appropriate
  • Installing the operating system environment and applicable patches, systems infrastructure software applications, and applicable software patches using the manufacturer’s defaults
  • Installing selected HPE service and management tools
  • Setting and configuring network parameters
  • Running tests and diagnostic routines, as applicable, to verify that the hardware product or the total solution is operational for existing systems. The SOW may include one or more of the following tasks:
    • Reconfiguration of hardware components or of the Customer’s total computing environment
    • Migration from one technology to another; de-install and remove the old product, install a new product, and reconfigure the solution
    • Installation of add-on hardware options or hardware component upgrades
    • De-installation of hardware, software, and networking components, if applicable
    • Installation of new software products or software revisions

After the service deployment, the HPE service delivery specialist may also:

  • Consolidate all packaging materials in a Customer-specified location and notify the Customer that the materials are ready for removal in compliance with local laws
  • The assembly of the de-installed equipment in a Customer-specified location for removal by the Customer or per an agreement between the Customer and HPE for computer asset recovery services from HPE Financial Services

IVT
  • Accordingly, with the SOW, the HPE service specialist will conduct an installation verification, as applicable.

Customer orientation session
  • Accordingly, with the SOW, the HPE service specialist will conduct an orientation session on product usage and special features, and will be available to answer questions, as appropriate.

  • Service limitations

    Activities may vary based on the tasks to be performed documented in the mutually agreed SOW. Activities such as, but not limited to, the following are excluded from this service:

    • Service deployment on hardware not covered by an HPE warranty or support contract, except for the custom de-installation service unless agreed otherwise in the SOW
    • Service deployment on hardware covered by a third-party maintenance contract or under third-party warranty coverage unless agreed otherwise in the SOW
    • Resolution of hardware-related problems encountered during a verification testing process, unless covered by an active warranty or HPE hardware service contract
    • Any services not specifically outlined in the SOW are excluded from this service

  • Prerequisites

    Prerequisites may vary based on the tasks to be performed and will be documented in a mutually agreed SOW.


    Site surveys identify the conditions that the Customer must meet for appropriate service delivery, such as security access, and appropriate locations to perform the installation or de-installation activities.


    Any existing system or environment into which a product is to be installed or a system is to be reconfigured under the terms of this service must be covered under a current HPE support contract or HPE warranty coverage.


    If there is no current HPE support contract or active HPE warranty coverage for the system or environment, a pre-installation inspection, plus additional work as may be needed to return the system or environment to a supported configuration, may need to be carried out at an additional charge before an installation or reconfiguration can be performed.

  • Service eligibility

    Customers are eligible for the delivery of this service if they meet the prerequisites detailed in the HPE Custom Deployment Service SOW.

  • Customer responsibilities

    The Customer will fulfill all obligations, if any, detailed in the HPE Custom Deployment Service SOW, such as but not limited to:

    • Coordinating service deployment on third party–maintained hardware and software (if applicable) with Hewlett Packard Enterprise
    • Assigning a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist HPE to facilitate the delivery of this service
    • Having valid licenses for all software products or software updates to be installed by HPE
    • Allowing HPE full and unrestricted access to all locations where the service is to be delivered
    • Providing a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required
    • Being responsible for all data backup and restore operations
    • Being responsible for de-installing third-party products, unless specifically included in the SOW
    • Being responsible for de-installing Customer-developed software applications or any third-party software, unless specifically included in the SOW

  • General provisions / other exclusions

    Provisions and exclusions are detailed in the HPE Custom Deployment Services SOW, such as, but not limited to:

    • Any services provided outside of HPE standard business hours may be subject to additional charges.
    • Any warranty-related issues, as identified during an installation, will be addressed under the original vendor warranty terms for HPE supplied or HPE supported products.
    • The Customer is responsible for contacting the vendor for repair or replacement of defective third-party products that are not supplied or supported by HPE.
    • HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE.
    • To the extent, HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule — HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply.
    • Upon receipt of an acceptable order which includes a signed SOW and a purchase order (if applicable), HPE will begin work based on the mutually agreed schedule documented in the SOW.
    • Services are accepted upon delivery.

  • Ordering information

    Use the HPE Lifecycle Services, per event and contractual SKUs listed in the following.

    • For generic HPE Custom Deployment Services, including several of the HPE products listed in the following, order: HA329A1, HA329AE, HA329AC
    • For high-performance computing (HPC) / mission-critical solution (MCS), order HPE Custom MCS Deployment Service: HA544A1, HA329AE, HA329AC
    • For compute, order HPE Custom Compute Deployment Service: HA545A1, HA329AE, HA329AC
    • For storage products, order HPE Custom Storage Deployment Service: HA546A1, HA329AE, HA329AC
    • For network products, order HPE Custom Network Deployment Service: HA547A1, HA329AE, HA329AC
    • For software, order HPE Custom Software Deployment Service: HJ898A1, HA329AE, HA329AC
    • For large scalable deployment, order Managed Deployment Service: HM003A1, HM003AE, HM003AC

    HPE partners can use integration unit of service for HPE Custom Deployment Services:

    • MCS servers: HK033A1
    • Compute servers: HL929A1
    • Storage: HL930A1
    • Networking: H0JT2A1
    • Managed Deployment Service: HM004A1

    Contact HPE representative for additional details on how to order.

Learn more at

HPE.com/services/lifecycleservices

© Copyright 2023 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein

This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett Packard Enterprise.

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