HPE Tier 1 Storage Peer Persistence Setup Service
HPE Lifecycle Services
HPE Tier 1 Storage Peer Persistence Setup Service implements the Peer Persistence software functionality for the HPE Alletra 6000 or HPE Nimble Storage operating system (OS). This service provides analysis, implementation, and testing services necessary to deploy the Peer Persistence replication between your HPE Alletra 6000 or HPE Nimble Storage arrays.
The Peer Persistence software provides enhanced availability and disaster recovery protection. To help ensure a timely, cost-effective deployment that reduces risk and shortens your time to results, the HPE service professionals efficiently handle your implementation tasks.
HPE Tier 1 Storage Peer Persistence Setup Service:
- Helps you get the Peer Persistence software up and running quickly and demonstrates the product’s key features using sample or test data only
- Enables implementation of automatic transparent failover from one storage array to another
- Does not offer implementation and configuration of host or host cluster failover; separate HPE implementation services are available to configure host failover
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- Allows your IT resources to stay focused on their core tasks and priorities
- Reduces implementation time, as well as the impact and risk to your storage environment
- Helps ensure a successful implementation by providing HPE installation planning and coordination
- Provides service delivered by a trained specialist and based upon HPE recommended configurations and industry best practices
- Supports you more effectively in utilizing your HPE Alletra 6000 or HPE Nimble Storage, thanks to the knowledge you gain from the service specialist during on-site service delivery
| Service features | Delivery specifications |
|---|---|
| Service planning and coordination | A service specialist will schedule the service delivery at a time mutually agreed upon between you and Hewlett Packard Enterprise during local HPE standard business hours (excluding HPE holidays), unless otherwise agreed by HPE. Any services outside HPE standard business hours will be subject to additional charges. The service specialist will perform the following installation planning and coordination activities:
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| Service deployment | Deployment activities include:
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| Installation verification tests | The IVT will be performed with the Customer’s system administrator using replication jobs. It will be followed by comprehensive testing on the sample volumes (with no application integration or testing), verifying the operation of Peer Persistence volumes.
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| Customer-orientation session | Upon service completion, the HPE service specialist will provide one orientation session of up to two hours in duration on the product and/or technology. During this process, the HPE service specialist will:
The orientation session is informal, typically conducted at a management console with selected members of the Customer’s staff, and is not intended as a classroom activity or substitute for formal product training. The Customer’s participation in the product deployment and IVT is also a key component of the orientation session. |
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Unless specified in this document or a separate statement of work (SOW), activities such as, but not limited to, the following are excluded from this service:
- Implementation and configuration of host or host cluster failover; separate products and services are required to implement host or host cluster failover
- Configuration of HPE Alletra 6000 and HPE Nimble Storage Peer Persistence with Customer production data, test, or sample data of more than 500 GB, or more than a single host or host cluster
- Any implementation of applications or products that integrate with HPE Alletra 6000 or HPE Nimble Storage Peer Persistence via APIs (for example, SAP® or HPE Data Protector) or extensive Customer-specific scripting (unless provided for in a separate SOW or service)
- Planning, designing, implementing, or assessing the Customer’s overall network, SAN, or fabric architecture
- Installation or configuration of any hardware or software products other than HPE Peer Persistence, including but not limited to servers, host OS, host agent software, multipathing software, tape libraries, host bus adapters, network, SAN fabric, enterprise backup software, and application suite software
- Migration of existing data to the new array or a new configuration within an existing array
- Design or implementation of high-availability and other complex configurations, such as host clustering
- Design or implementation of host-based logical volume managers and associated file system structures
- Implementation of software revisions, including hot fixes, patches, service packs, or upgrades from prior versions, on the Customer’s existing SAN, host, and application environment
- HPE Alletra 6000 OS or HPE Nimble Storage OS upgrades are required for the supported version of Peer Persistence
- Installation or configuration of network gateways or any hardware or software products not specified in this data sheet
- Performance testing or modeling
- Integration with any hardware or software components not supported by HPE Alletra 6000 or HPE Nimble Storage Peer Persistence
- Loading, managing, or manipulating the Customer’s data
- Operational testing of applications or troubleshooting of interconnectivity, network, compatibility, or problems not related to Peer Persistence replication
- Any services or documentation not clearly specified in this document or in an associated SOW
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To be eligible for this service, the Customer must:
- Provide access to the HPE Alletra 6000 or HPE Nimble Storage Management Console (MC) and CLI
- Ensure that the standalone host or host cluster used with HPE Alletra 6000 or HPE Nimble Storage Peer Persistence is running a supported OS, is operational, and has network connectivity to both primary and secondary HPE Alletra 6000 and HPE Nimble Storage
- Verify that the physical server (Windows, Linux®, and VMware ESXi™) has the appropriate version of HPE Connection Manager installed
- Check that the host used for the Quorum Witness virtual machine is running a supported OS, is operational, and has network connectivity to both primary and secondary HPE Alletra 6000 or HPE Nimble Storage; for the witness RPM Package Manager, this could be a physical server running CentOS or ESXi (with a CentOS virtual machine); for the witness Open Virtual Appliance (OVA) package, this would be an ESXi server managed by VMware vCenter®
- Ensure that the HPE Alletra 6000 or HPE Nimble Storage, SAN, and host environment (OS, topology, firmware, patches, and so on) are compatible with Peer Persistence
- Establish that network requirements are met, including provisioning of physical Ethernet ports and subnets, as required
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The Customer will:
- Contact an HPE service specialist within 90 days of the date of purchase to schedule the delivery of the service
- Ensure that all service prerequisites as identified in the service eligibility section have been met
- Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the HPE service specialist will need to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HPE in facilitating the delivery of this service
- Ensure that prerequisite volume capacity is available in the storage array to support the Peer Persistence implementation
- Be responsible for all data backup and restore operations
- Complete and return the prerequisite HPE pre-delivery checklist to the service specialist at least two weeks prior to the start of the service, including array configuration information, as necessary
- Verify that the latest HPE Alletra 6000 OS or HPE Nimble Storage MC and CLI are installed and operational
- Ensure that all prerequisite HPE Alletra 6000 and HPE Nimble Storage OS, firmware, or driver dependencies for the environment are handled before on-site service delivery begins
- Make sure that all hardware and software that the service specialist will need to deliver this service are available, and that software products are properly licensed
- Ensure the availability of one or more individuals who will provide administrator-level access to the systems where the work is to be performed
- Provide a host for the Quorum Witness virtual machine that meets minimum requirements and delivers sample data used in service delivery
- Arrange a suitable work area for service delivery, including access to an outside telephone line, power, and any network connections required
- Allow HPE full and unrestricted access to all locations where the service is to be performed
- Coordinate deployment activities on a third party–maintained hardware or software (if applicable) with the service specialist
- Provide all necessary network and administration assistance to enable connectivity to the HPE Alletra 6000 or HPE Nimble Storage to allow HPE remote monitoring and support tools to communicate with the HPE support center
- Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the service delivery or support tools used to provide ongoing remote monitoring, if applicable
- Perform other reasonable activities to help HPE identify or resolve problems, as requested by HPE
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- HPE reserves the right to reprice this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.
- HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements the Customer does not meet.
- HPE reserves the right to deploy this service using remote resources where applicable.
- HPE’s ability to deliver this service depends on the Customer’s full and timely cooperation, as well as the accuracy and completeness of any information and data the Customer provides to HPE.
- To the extent HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule — HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply.
- Portions of the service are delivered remotely or on-site at HPE’s discretion.
- The service is delivered as a single, contiguous event. If Customer resource availability or other Customer restrictions delay installation or require additional visits beyond the defined scope of the service, additional charges may apply.
- The service is delivered during HPE standard business hours. Service delivery outside these hours is available at an additional cost.
- Travel charges may apply; consult your local office.
- Activities such as, but not limited to, the following are excluded from this service:
- Service deployment on hardware not covered by an HPE warranty or service maintenance contract
- Service deployment on hardware covered by an unauthorized third-party maintenance contract
- Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
- Service required due to causes external to the HPE maintained hardware or software
- Any services not clearly specified in this document
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To obtain further information or to order the HPE Tier 1 Storage Array Peer Persistence Setup Service, contact a local HPE sales representative and reference the following product number:
- HA124A1#V0S—HPE Tier 1 Storage Array PP Setup SVC
- Note: Service is limited to demonstration of the product’s key features using sample or test data only
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This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett Packard Enterprise.
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