• Installation and startup by a Hewlett Packard Enterprise technical specialist
• Availability of an HPE service specialist to answer basic questions during the delivery of this service
• Delivery of the service at a mutually scheduled time convenient to your organization
• Verification prior to installation that all service prerequisites are met

• Service planning
• Service deployment
• Installation verification tests (IVT)
• Customer orientation session

Table 1. Service features

Multi subnet or VLAN configurations are supported, but configuring this type of environment is outside the scope of this service. Excluded from this service are activities such as, but not limited to, the following:

• Any provision for installation or configuration of any Customer server, storage device, or other hardware beyond what is required for this basic service
• Confirmation that every server and/or storage device in the Customer’s environment is present and configured in the CMS
• Independent installation or upgrade of components onto managed servers or the CMS
• Installation or configuration of additional HPE SIM plug-ins or additional management tools onto the CMS or managed servers
• Configuration of additional user groups, beyond what is required for basic setup
• Additional configuration of security protocols

The Customer must:

• Have an existing or new functional/operational server preconfigured with a supported operating system and relevant service packs and hotfixes on which HPE SIM can be installed and configured
• Ensure that firewalls are setup that enable HPE SIM to communicate between servers within the system management environment
• Provide a network environment that is currently running and in good working order to which the target clients will be connected

The Customer will:

• Contact an HPE service specialist within 90 days of the date of purchase to schedule the delivery of the service
• Ensure that all service prerequisites as identified in the Service eligibility section have been met
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the HPE service specialist will need in order to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HPE in facilitating the delivery of this service
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service, if applicable
• Be responsible for all data backup and restore operations
• Provide a suitable work area for the delivery of the service, including access to an outside telephone line, power, and any network connections required
• Verify that all hardware, firmware, and software requested by the HPE service specialist for the delivery of this service are available and, in the case of software products, properly licensed
• Coordinate service deployment on third party-maintained products (if applicable) with HPE
• Allow HPE full and unrestricted access to all locations where the service is to be performed
• Provide a network environment that is currently running and in good working order

Customer acknowledges and agrees that HPE may use resources outside the country of purchase for the delivery of these services unless otherwise specified as part of a service feature description.

• HPE reserves the right to charge, on a time and materials basis, for any additional work over and above this service package pricing that may result from work required to address service prerequisites or other requirements not met by the Customer.
• HPE reserves the right to reprice this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.
• HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides HPE.
• Travel charges may apply; consult your local office.

Activities such as, but not limited to, the following are excluded from this service:

• Service deployment on hardware not covered by an HPE warranty or service maintenance contract
• Service deployment on hardware covered by a third-party maintenance contract
• Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
• Service required due to causes external to the HPE maintained hardware or software
• Any services not clearly specified in this document

The following supplemental terms apply to these services and take precedence in the event of any conflict:

• Upon receipt of an acceptable order, HPE will contact the Customer within seven (7) business days to organize a service delivery date. Service delivery dates are subject to resource availability and may be scheduled up to 30 days from the order acceptance date.
• The Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire after 365 days (one year) from the order acceptance date for services not scheduled and delivered, and the Customer will not be entitled to a refund for the unused services.

This service can be ordered using the following service part number(s): UA041E or HA124A1#56K