HPE GreenLake Flex Solution built for Azure Local
1. Service Overview
1.1 HPE GreenLake Flex Solution built for Azure Local is a comprehensive as-a-service solution of HPE software, HPE hardware and HPE services that are combined with the Azure Local software and Azure services.
1.2 The service described in this service description (the "Service") is available as a complementary feature of the HPE GreenLake Flex Solution included in the Agreement.
1.3 As part of the Service, HPE authorizes Customer to access the Service during the term in accordance with the Agreement.
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2.1 The service includes Hybrid Observability in HPE GreenLake Flex Solutions for Azure Local software.
2.2 The Service automatically meters usage.
2.3 Customers use the hybrid cloud platform for HPE GreenLake cloud to audit their use, manage their billing, and project capacity growth.
2.4 Customers retain the ability to administer the HPE hardware System and Azure Local environment (managed by you service experience).
2.5 The Service includes an assigned account team, including dedicated Account Support Manager, (ASM), a Technical Account Manager (TAM), and an Assigned Customer Engineer (ACE)
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4.1 Pre-Release Materials
- HPE may make available to Customer certain software, features, functionality, improvements, and/or enhancements in advance of their general availability (Pre-Release Materials). Customer agrees the Pre Release Materials: (i) are not to be used in a production environment; (ii) may or may not ever be made generally available by HPE as part of an update or otherwise; (iii) are not under warranty or support; (iv) are not at the level of compatibility, performance and/or scalability of the Service as the case may be; (v) may not operate correctly; and, (vi) may be subject to additional terms and conditions that are specific to such Pre-Release Materials. Customer agrees to notify HPE of any bugs, errors or problems with respect to Pre Release Materials.
4.2 Procuring required software
- Unless it is included as part of the Systems, Customer is responsible for purchasing any necessary virtualization software, and related software licenses and support.
| Terms | Link |
|---|---|
| Data Privacy and Security Agreement | |
| Data processing & security measures – Support and Professional Services | |
| Sub-processor list | |
| HPE GreenLake Flex Solutions | |
| HPE Tech Care Service datasheet | |
| HPE Complete Care Service datasheet | |
| HPE aaS Terms for Customers (unless otherwise stated in the Change Order Form) |
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