HPE SimpliVity External Storage Installation and Startup Service
HPE Services
Service overview
HPE SimpliVity External Storage Installation and Startup Service coordinates the configuration, registration, and verification of the HPE StoreOnce external store to an HPE SimpliVity cluster.
This service is available for HPE SimpliVity clusters running the required version of the HPE OmniStack Software as documented in the HPE SimpliVity interoperability and administration guides available at HPE Support Center. This service also provides a brief orientation session on the installed product features.
This service can be delivered remotely or on-site. Contact your local HPE representative for details. Also, refer to the Service limitations section for more details
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- Offers installation and startup by an HPE service specialist
- Delivers the service at a mutually scheduled time convenient to your organization
- Helps you effectively utilize HPE products from the knowledge gained during service delivery
- Provides an HPE service specialist to answer basic questions during the delivery of the installation service
- Verifies that all service prerequisites are met — prior to the installation
| Feature | Delivery specifications |
|---|---|
| Service planning | An HPE service specialist confirms with the Customer that the prerequisites have been met and schedules the service delivery at a time mutually agreed upon by Hewlett Packard Enterprise and the Customer. This shall be during local HPE standard business hours, excluding HPE holidays, unless HPE agrees. Any services outside the HPE standard business hours may be subject to additional charges. |
| Service deployment | Service deployment activities include:
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| Installation verification tests | HPE runs the appropriate IVTs for this service. |
| Customer orientation session | Upon completion of the installation, the HPE service specialist conducts an orientation session, up to one hour, on the HPE SimpliVity product and/or technology, including information on basic hardware product usage and hardware features. |
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Customers are eligible for the service delivery if they meet all the prerequisites as identified during the service planning session, including, but not limited to, the following prerequisites:
- The Customer purchases the correct services and quantity as outlined in the Ordering information section.
- The correct HPE SimpliVity and HPE StoreOnce software and firmware requirements as outlined in the HPE SimpliVity interoperability guide.
- The Customer has created the HPE StoreOnce external store and meets the requirements and best practices outlined in the HPE SimpliVity administration guide.
- HPE StoreOnce and HPE SimpliVity clusters must be physically co-located as WAN links are not supported.
- HPE StoreOnce Catalyst store names must be unique across the federation. Each external store name can have one and only one IP address.
- A dedicated HPE StoreOnce Catalyst store is created with only HPE SimpliVity backups. Do not mix usage with other backup applications.
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Services are performed during local HPE business days and hours, excluding HPE holidays.
The service is delivered as a single event at one physical site on a single HPE SimpliVity cluster. Additional services need to be ordered if a multisite implementation is required. Contact your HPE sales representatives for more details.
Activities such as, but not limited to, the following are excluded from this service:
- Service deployment on hardware not covered by an HPE warranty or service maintenance contract
- Service deployment on hardware covered by a third-party maintenance contract
- Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
- Service required due to causes external to the HPE maintained hardware or software
- Any services not clearly specified in this document
- Application integration or integration of third-party products or peripherals not included in the system
- Backup, recovery, and support of the operating system, other software, and data
- Operational testing of applications, or additional tests requested or required by the Customer
- Planning, design, or implementation of the Customer’s overall SAN or fabric architecture
- Installation and configuration of switches, routers, or network gateways
- Integration with any hardware or software components not supported by the HPE SimpliVity product
- Site inspection activities such as comprehensive analysis of the Customer facility’s power, cooling and humidity, airborne contaminant, vibration levels, and determination of whether the data center’s raised floor has sufficient structural capability to accommodate the weight of the server to be installed
- Environmental compliance or site preparation
- External cabling
- Assembly of racks or other computer room site preparation
- Software training, troubleshooting, repair, tuning, or customization
- Any services not clearly specified in this document
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The Customer will:
- Contact an HPE service specialist within 90 days of the date of purchase to schedule the service delivery.
- Ensure that all service prerequisites identified in the Service eligibility section have been met before the delivery of the on-site services.
- Make sure that all hardware, firmware, and software required for installation by the HPE service specialist are available on the scheduled delivery date, and for software, all operating and software products are properly licensed.
- Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the HPE service specialist will need to deliver this service are available. And ensure that software products are properly licensed, as well as otherwise be available to assist HPE in facilitating the service delivery.
- Provide a virtual machine less than 100 GB to validate the backup and restore policy.
- Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the service delivery, if applicable.
- Be responsible for all data backup and restore operations.
- Allow HPE full and unrestricted access to all locations where the service is to be performed.
- Provide a suitable work area for service delivery, including access to an outside telephone line, power, and any network connections required.
- Coordinate service deployment on third party–maintained products with HPE, if applicable.
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HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements the Customer does not meet.
HPE reserves the right to re-price this service if the Customer does not schedule and provide for the subsequent delivery within 90 days of purchase.
HPE’s ability to deliver this service depends upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE.
To the extent HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule — HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply.
Check with a local HPE authorized representative to find out whether a specific location is eligible for this service.
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This service can be ordered using the following service part numbers:
- HA124A1#V0D — HPE SimpliVity External Storage Remote Startup Service
- HA124A1#V0E — HPE SimpliVity External Storage On-site Startup Service
Related services
- HA124A1#5MK — HPE SVT Remote Software and Firmware Update Service
- HA124A1#5YS — HPE SVT On-site Software and Firmware Update Service
© Copyright 2023 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett Packard Enterprise.
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