• Compliments your IT team with globally available Advisory and Professional Services assistance from HPE Services
• Applies HPE deployment and integration best practices intended to help you simplify and reduce implementation time that can help mitigate costly installation and configuration errors
• Provides valuable knowledge transfer that can help you to take full advantage of HPE Apollo systems product features

• Service planning
• Service deployment
• Installation verification tests (IVTs)
• Customer orientation session

Table 1. Service features

In addition to any other prerequisites or eligibility requirements that apply as communicated by HPE, the Customer must meet the following prerequisites for the delivery of this service:

• Have a new eligible HPE Apollo system and an eligible, supported version of Microsoft or Linux® operating system and valid licenses

  • HPE Apollo systems eligible for installation under this service are HPE Apollo 20, HPE Apollo kl20, HPE Apollo 35, HPE Apollo 40, HPE Apollo 480, HPE Apollo 2000, HPE Apollo 4200, HPE Apollo 4510, and HPE Apollo 6000
  • Operating systems eligible for installation under this service are Microsoft Windows Server, Red Hat® Enterprise Linux Server (RHEL), and SUSE Linux Enterprise Server (SLES). For the latest information on operating system support, refer to the HPE Servers Support & Certification Matrices
  • For systems with multiple servers per chassis, only one operating system image will be installed on one compute node within the chassis. Services are available separately from HPE for the installation of operating systems on additional nodes
• Have all cabling and network connections installed and functional.

In addition to all other service limitations, services are limited to one (1) eligible HPE Apollo system at one Customer data center location. Services are available from HPE for the installation of operating systems on additional compute nodes. Contact your HPE sales representative for more information.

• Upon the Customer request, the service specialist can optionally launch Windows update or Linux Update Manager, as applicable. This task is limited only to the initiation of the update process and does not include any further assistance from HPE. Ensuring the completion of the update or addressing any issues that may arise upon initiation of the update process remains the Customer’s full responsibility.

Activities such as, but not limited to, the following are excluded from this service:

• Operating system provisioning with a third-party or customized software tool
• Advanced network configuration and customization
• Planning, designing, implementation, or assessment of the Customer’s overall SAN or fabric architecture
• Boot from SAN for on-site installation. For remote installation, the Customer must provide the network path and access credentials
• Installation of third-party devices
• Installation of liquid cooling equipment, plumbing
• Assembly of racks or other computer room site preparation
• External cabling
• Application integration or integration of third-party products or peripherals not included with the system
• Assembly of external storage devices
• Software training, troubleshooting, repair, tuning, or customization

The Customer will:

• Assign a designated person to participate in the service planning meeting and follow-on service activity
• Ensure that a designated person is assigned and who, on behalf of the Customer, will grant all approvals, provide information, and confirm that the hardware, firmware, and software needed to deliver this service are available. They will also make sure that software products are properly licensed and otherwise be available to assist HPE in facilitating the delivery of this service. The designated primary contact will be:

  • Responsible for all the Customer aspects of the assigned work efforts
  • Authorized to make all decisions relative to the project, including identification and assignment of Customer resources
  • Available and able to interface with the HPE assigned resources on day-to-day issues throughout the project
  • Authorized to sign status reports and approve project changes
  • Able to coordinate all work efforts and meeting schedules
• Provide suitable virtual private network (VPN) or other suitable connectivity as required for the delivery of remotely delivered services
• Provide HPE with the appropriate access to Customer facilities to complete the installation and startup service
• Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required
• Provide all necessary network and administration assistance to enable on-site and remote connectivity to the HPE product
• Advise HPE of any special security, health, and safety matters applicable to the Customer site where the service is to be provided
• Provide to HPE, on request, any information that HPE may reasonably request about the execution of the service
• Coordinate all required internal/third-party participation and cooperation
• Assign or make available experienced subject matter and technical experts, upon request or as needed
• Provide all hardware, software, licenses, staff, current maintenance contracts, and environments necessary for HPE to deliver the service
• Ensure that all information provided by the Customer is complete, accurate, and up to date
• Perform other reasonable activities to help HPE identify, implement, or resolve problems, as requested by HPE
• Have reviewed, completed, and provided the predelivery checklist to the service specialist prior to delivery of this service
• Place the product in the immediate location where the installation service will take place and provide sufficient space to allow for unpacking of the products
• Make sure the HPE approved rack, rack-mount kits to which the HPE Apollo system will be attached are available and sufficient rack space has been allocated
• The rack must be fully installed and required power must be available. For power supply specifications and calculators to determine electrical and heat loading for the server, see the HPE Power Advisor web page
• Ensure that all service prerequisites as identified during service planning or otherwise communicated, have been met prior to the delivery of this service. HPE can perform an on-site environmental site review for an additional fee
• Provide a supported operating system image and its corresponding valid license. For on-site installations only, provide the operating system installation files on an external media, either DVD or a supported USB flash drive
• Be responsible for all data backup and restore operations
• The Customer is responsible for the removal of all packing material
• During the delivery of these services, HPE may have to install copies of third-party or HPE branded software and may have to accept license terms accompanying such software (Shrink-wrap Terms) on Customer’s behalf. The Shrink-wrap Terms may be in electronic format, embedded in the software, or contained within the software documentation. Customer acknowledges that it is their responsibility to review these terms at the time of installation and hereby authorizes HPE to accept all the terms on its behalf.

• This service may be delivered remotely, at HPE’s discretion. If the Customer requests on-site delivery, additional charges may apply.
• Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services unless otherwise specified as part of a service feature description.
• Any documentation provided as part of the service will be provided in Microsoft Office format.
• HPE resource time is dependent upon the Customer’s compliance with required prerequisites and participation.
• Services will be performed during local HPE standard business hours and days, excluding HPE holidays.
• HPE reserves the right to charge, on a time and materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
• HPE’s ability to deliver the services is dependent upon Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of information and data the Customer provides to HPE.
• Activities such as, but not limited to, the following are excluded from this service:

  • Service deployment on hardware not covered by an HPE warranty or service maintenance contract
  • Service deployment on hardware covered by a third-party maintenance contract
  • Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
  • Service required due to causes external to the HPE maintained hardware or software
  • Site inspection activities
  • Environmental compliance or site preparation
  • Any services not clearly specified in this document
• Upon receipt of an acceptable order, HPE will contact the Customer within 7 business days to organize a mutually agreed service delivery date.
• Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire after 365 days (1 year) from the order acceptance date for services not scheduled and delivered and Customer will not be entitled to a refund for the unused services.
• Upgrades to existing systems require the purchase of hardware upgrade service.
• Travel charges may apply; consult your local HPE sales office for more details.

This service can be ordered using the following service part number(s):

• HS0M5E or HA114A1#V0A—HPE Apollo 20 Startup SVC
• H6SV2E or HA114A1#5MN—HPE Apollo kl20 / 35 / 40 Startup SVC
• UM858E or HA114A1#58Y—HPE Startup Apollo 80/2000/4200 SVC
• H6SV1E or HA114A1#5LX—HPE Apollo 6000 Gen10 Startup SVC
• HA114A1#5MT—HPE Apollo 480 Inf Dat Clust Startup SVC
• HA124A1#5MU—HPE Apollo 480 Inf Dat Clus Add Stup SVC