• Improved system uptime
• Evaluation of your current environment and planning of your solution update by a skilled solution expert
• Assurance that your HPE ConvergedSystem 700 continues as a fully tested, integrated, and supported business-critical solution
• Confidence that your system has the latest version of firmware (FW) and software (SW) with the latest fixes and enhancements that have been approved for the HPE CS700
• May contribute to improved system performance and reduced downtime due to software defects
• Delivery of the service at a mutually scheduled time convenient to your organization
• Availability of a Hewlett Packard Enterprise service specialist to answer basic questions during the delivery of this service
• Verification prior to installation that all service prerequisites are met

The HPE CS700 FW/SW Upgrade Service provides the following features as detailed in the table below:

• HPE will oversee Customer site update activities, including the capture of Customer-specific parameters, as well as planning and scheduling needed to coordinate any installation of required products at the Customer site.
• An HPE service specialist will work with the Customer to plan all necessary activities, including identifying any prerequisites, completing the upgrade worksheet, and scheduling delivery of the service at a time mutually agreed upon by HPE and the Customer. The HPE service specialist will also determine the scope of work to be performed and evaluate if additional services are needed to meet extra requests.
• The HPE service specialist will ensure your system is fully operational and ready for you to customize for your business application based on the functionality test conducted prior to the update.

Table 1. Service features

Activities such as, but not limited to, the following are excluded from this service:

• Applying this service to any HPE CS700 system that is currently running on a recipe older than N-1.
• Operational testing of applications, or additional tests requested or required by the Customer.
• Services that, in the opinion of Hewlett Packard Enterprise, are required due to improper treatment or use of the products or equipment.
• Service deployment on hardware not covered by a Hewlett Packard Enterprise warranty or Hewlett Packard Enterprise support agreement.
• Any services not clearly specified in this document.
• Backup, recovery, and support of the operating system, other software, and data.
• Any services not clearly specified in this document or in an associated Statement of Work are excluded from this service.
• This service is limited to a single HPE CS700 product at a single physical site.
• This service does not include the installation of hardware, servers, or storage devices.
• This service is available during local HPE standard business hours, excluding HPE holidays, unless otherwise agreed upon by HPE. Any services provided outside of HPE standard business hours may be subject to additional charges.
• The following may be subject to additional charges: re-racking or reconfiguration of any work that has been performed in the factory; and services provided to configure or reconfigure at the Customer site (including any hardware, software, credentials, and IP addresses that could not be preconfigured in the factory because of an incomplete Customer Intent Document).
• Planning, designing, reconfiguration, implementation, or assessment of the Customer’s existing LAN, WAN, or SAN environment (note: these are available from HPE as separate services).
• Integration into the Customer’s existing data center network environment, troubleshooting interconnectivity issues with the pre-existing system.
• Application integration, integration of third-party products or peripherals not included with the system, operational testing of applications, or additional tests that the Customer requests or requires.
• Backup, recovery, and support of the operating system, other software, and data; any restoration/recovery of compromised data.

Customers are eligible for the delivery of this service if they meet the following prerequisites:

• This service is available exclusively for HPE ConvergedSystem 700 for VMware systems that have been built and maintained as an HPE ConvergedSystem 700 for VMware solution and are currently running the previous version of the solution stack. Customized solutions or adjustments to the configuration are not eligible for this update service unless approved by the HPE support team. Customers running versions older than N-1 should engage HPE Technology Services to determine a custom update strategy and price.
• Before service delivery, the Customer must have given HPE a completed questionnaire with accurate technical specifications and/or configuration information.
• The Customer must have or acquire all the appropriate licenses (e.g., HPE OneView, VMware).
• The Customer will have performed a full system backup before the start of this upgrade service.

To ensure the successful completion of this service, the Customer is responsible for the following:

• Contact a Hewlett Packard Enterprise service specialist within 90 days of date of purchase to schedule the delivery of the service
• Ensure that all service prerequisites as identified in the “Service eligibility” section have been met
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the Hewlett Packard Enterprise service specialist will need in order to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HPE in facilitating the delivery of this service
• Adhere to licensing terms and conditions regarding the use of any Hewlett Packard Enterprise service tools used to facilitate the delivery of this service, if applicable
• Be responsible for all data backup and restore operations
• Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required
• Allow Hewlett Packard Enterprise full and unrestricted access to all locations where the service is to be performed
• Provide the contract number if any new solution components (e.g., blade servers, HPE 3PAR storage, etc.) need to be added so that HPE can activate support

Hewlett Packard Enterprise reserves the right to charge, on a time and materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.

Hewlett Packard Enterprise’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE.

Activities such as, but not limited to, the following are excluded from this service:

• Service deployment on hardware covered by a third-party maintenance contract
• Service required due to causes external to the Hewlett Packard Enterprise maintained hardware or software
• Any services not clearly specified in this document

HPE reserves the right to re-price this service if the Customer does not schedule and provide for subsequent delivery within 90 days of

purchase.

Extra travel charges may apply in some geographic locations. Please contact your local HPE representative for details.

The Customer will have to purchase additional service days to perform migration from HPE Insight Control to HPE OneView. This migration will require the Customer to purchase additional services hours (HA861A1—HPE FE Personalized Install SVC).

Customer orientation is not a replacement for training. While this session will help provide a basic understanding to the Customer, formal classroom training is also recommended. Please contact your local HPE representative for training available for the HPE CS700.

Use the following service SKUs to order this service. The appropriate SKU is determined based on the number of compute enclosures in the systems:

• HA124A1 #5YH—CS700 FW/SW Upgrade Service for 1 to 2 enclosures
• HA124A1 #5YW—CS700 FW/SW Upgrade Service for 3 to 4 enclosures
• HA124A1 #5YX—CS700 FW/SW Upgrade Service for 5 or more enclosures