• Allows your IT resources to stay focused on their core tasks and priorities
• Provides customized deployment to meet your business’s configuration requirements
• Reduces installation time, impact, and risk to your storage environment
• Helps ensure a successful installation by providing HPE installation planning and coordination
• Helps you more effectively utilize the product with knowledge gained from an HPE service specialist during on-site delivery of the service

• Service planning
• Service deployment
• IVTs
• Customer orientation session

Table 1. Service features

Activities such as, but not limited to, the following are excluded from this service:

• Integration of third-party products or peripherals not included with the system
• Installation, configuration, or testing of any backup application
• Design or implementation of customized volume design for the HPE StoreOnce environment
• Installation or configuration of any application servers beyond the one used for verifying connectivity
• Operational testing of applications or additional tests requested or required by the Customer
• Planning, design, or implementation of the Customer’s overall LAN, SAN, blade, or fabric architecture
• Installation of any cabling to connect the hardware to the network environment
• Configuration of any network, internal or external, or HPE Virtual Connect domain
• Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
• All couplets installed at multiple physical sites
• Installation at multiple sites
• Any other services not clearly specified in this document
• The disposition of the empty HPE factory rack after the completion of the rack transition
• Extensive racking, reracking, or cabling activities, including cabling activities involving conduits, raceways, patch panels, and movement or configuration of computer room floor panels
• Assembly, configuration, and positioning of the Customer-supplied rack are excluded from the additional rack transition service. This limitation is applicable to any rack other than the factory-integrated enclosure, including generic HPE racks.

The Customer must meet certain hardware and software prerequisites prior to beginning on-site delivery of the service. These prerequisites include, but are not limited to, the following:

• The Customer must provide a suitable physical operating environment for the product, including the implementation of any power, cooling, and other environmental requirements.
• The Customer must have applied for and obtained the product’s required licensing.
• Contiguous IP addresses must be available for current and future growth.
• The Customer must supply a suitable supported machine, either physical or virtual, to be used for the GUI and connectivity verification. The machine must be preconfigured with the correct operating platform and connected to the network.
• All couplets must be installed at the same physical location.
• For additional couplet setup, an existing operational HPE StoreOnce Backup Solution must already be present.
• For the rack transition service, the rack supplied must meet HPE requirements and criteria and must be located in the same room as the building.
• For installation into a Customer-supplied rack, the rack must have enough internal space present to meet the HPE StoreOnce B6200, 6500, and 6600 installation requirements and criteria.

The Customer will:

• Contact an HPE service specialist within 90 days of the date of purchase to schedule the delivery of the service
• Allow HPE full and unrestricted access to all locations where the service is to be performed
• Be responsible for all data backup and restore operations
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the HPE service specialist will need in order to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HPE in facilitating the delivery of this service
• Ensure that all service prerequisites as identified in the “Service eligibility” section have been met
• Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required
• Retain, and provide to HPE upon request, all original software licenses, license agreements, license keys, and subscription service registration information, as applicable for this service
• Coordinate service deployment on third party-maintained products with HPE, if applicable
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service, if applicable

• Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services unless otherwise specified as part of a service feature description.
• HPE reserves the right to reprice this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.
• HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
• To the extent HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule — HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply.
• Delivery of the service will be scheduled at a time mutually agreed upon between HPE and the Customer, which shall be during the local HPE standard business hours excluding HPE holidays, unless otherwise agreed to by HPE. Any services provided outside of HPE standard business hours may be subject to additional charges.
• HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides HPE.
• The Customer should check with a local HPE authorized representative to find out whether a specific location is eligible for this service.
• Defective hardware, as identified during the installation, will be replaced or repaired under the original vendor warranty terms for HPE supplied or HPE supported products.
• Portions of the service may be delivered remotely or on-site.
• Each service visit is delivered as a single contiguous event. Customer resource availability and other restrictions or environments that require additional visits beyond the defined scope of the service are not included and are available at additional cost.
• Travel charges may apply in some geographic locations. Contact a local HPE representative for details.

The following supplemental terms apply to these services and take precedence in the event of any conflict:

• Upon receipt of an acceptable order, HPE will contact the Customer within seven (7) business days to organize a service delivery date. Service delivery dates are subject to resource availability and may be scheduled up to 30 days from the order acceptance date.
• The Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire after 365 days (one year) from the order acceptance date for services not scheduled and delivered, and the Customer will not be entitled to a refund for the unused services.