• New arrays: Configuration and presentation of LUNs/LDEVs are provided with up to 16 hosts of a single operating system type.
• Array upgrades: Installation and configuration of the array upgrade products and the minimum SAN configuration required to present the upgrade products to designated hosts are included. Reconfiguration of existing arrays, for example, LDEVs/LUNs, pools, hosts, or SANs, is excluded.
• Add-on software: Configuration includes minimum actions, as determined by Hewlett Packard Enterprise, required to confirm that the product is functioning normally.

Additional configuration/integration activities can be accommodated but will be subject to additional charges.

• Allows your IT staff to stay focused on core tasks and priorities
• Enables you to help meet your business’s configuration requirements
• Designed to help reduce implementation time, impact, and risk to your storage environment
• Facilitates a successful implementation for complex deployments by providing HPE installation planning and coordination
• Helps you more effectively utilize HPE products as a result of knowledge gained from the HPE service specialist during on-site delivery of the service

• Service planning and coordination
• Service deployment
• Installation verification tests (IVTs)
• Customer orientation session

Table 1. Service features

This service is limited to a single HPE XP8, HPE XP7, or HPE P9500 disk array at a single physical site and only for those array products for which these services have been purchased.

Activities such as, but not limited to, the following are excluded from this service:

• A full site inspection, such as a comprehensive analysis of the Customer’s power, cooling and humidity, airborne contaminants, vibration, and the sufficient structural capability of the data center raised floor to accommodate the weight of the array to be installed; separate services are available
• Integration with any hardware or software components not supported by the HPE XP8, HPE XP7, or HPE P9500 disk array family products
• Implementation of software revisions, including hot fixes, patches, service packs, or upgrades from prior versions, on the Customer’s existing SAN and host environment
• Integration of more than 16 hosts (physical or virtual) running more than a single OS into a preexisting operational SAN consisting of switch technologies that meet supportability standards of the HPE SAN Design Reference Guide, or other HPE supported configuration
• Extensive reracking or cabling activities, including cabling activities involving conduits, raceways, patch panels, and movement/configuration of computer room floor panels
• Reconfiguration of existing environments, such as removal or movement of array disk drives and adapter cards, conversion and reformatting of existing storage between RAID levels or emulation types, or installation of extensive Fibre Channel cabling
• Implementation of major revisions to the HPE XP8, HPE XP7, or HPE P9500 disk array factory configuration; if needed, it may require additional services
• Configuration of HPE Data Protection Manager, HPE Continuous Access, HPE High Availability, HPE Business Copy, HPE Business Continuity Manager, and HPE Cluster Extension Software; separate services are available for these products
• Configuration of Hitachi Dynamic Link Manager (HDLM) Software on more than four hosts; configuration on additional hosts can be accommodated at additional cost
• Configuration of add-on HPE Smart Tiers software for more than one thin-provisioning pool on a previously configured HPE XP8, HPE XP7, or HPE P9500 array; additional pools can be accommodated at additional cost
• Configuration of mainframe software beyond license activation; additional configuration or customization services can be accommodated at additional cost
• Configuration on the HPE XP8, HPE XP7, or HPE P9500 disk array of more than a single external storage device using external storage software; the storage device must be fully operational and visible through the SAN
• Redesign the existing array configuration for hardware upgrades or software add-ons
• Implementation of high-availability and other complex configurations, such as host clustering
• Implementation of host-based logical volumes and associated file system structures
• Deployment activities, including planning, design, assessment, and configuration of switch technology related to the implementation of a new SAN or the redeployment or extension of an existing SAN
• Service deployment on hardware covered by a third-party maintenance contract
• Installation or configuration of any hardware or software products external to the array subsystem, including, but not limited to, servers, host operating systems, multipathing software, tape libraries, host bus adapters, and enterprise backup software
• Migration of existing data to the new array or a new configuration within an existing array, such as the migration of existing data to thin‑provisioned LUNs
• Loading, management, or manipulation of Customer data
• Operational testing of applications or troubleshooting of interconnectivity, network, compatibility, or non-HPE XP8, HPE XP7, or HPE P9500 disk array–related product problems

The Customer must meet the following hardware and software prerequisites prior to beginning on-site delivery of the service. Prerequisites include, but are not limited to the following:

• The Customer’s existing computing operating system platform(s) must be supported by and be compatible with the HPE XP8, XP7, or HPE P9500 disk array family product being installed.
• The Customer’s existing SAN environment must be fully operational and in a supported configuration as defined in the HPE SAN Design Reference Guide.
• The Customer must provide a suitable physical operating environment for the array product, including implementation of any power, cooling, and other environmental requirements.
• The Customer must install any recommended host- or SAN-based software upgrades, patches, device drivers, or multipathing software.
• Provide server and network provisioning that meet the requirements for additional software products, as applicable.
• For the rackmount version of the array product, the Customer is responsible for assembling and configuring the Customer-supplied rack and positioning it in the location where the array will be installed. This requirement is applicable to any rack (including generic HPE racks).
• For array upgrade installation, the HPE Storage product must be fully operational, in a supported configuration, and physically located where the upgrade will be installed.
• The Customer must provide appropriate network provisioning to enable the HPE remote support and monitoring solution.

The Customer will:

• Contact an HPE service specialist within 90 days of the date of purchase to schedule the delivery of the service
• Coordinate service deployment on third-party-maintained hardware or software (if applicable) with the HPE service specialist
• Ensure that all service prerequisites have been met prior to the scheduled delivery date
• Complete and return the prerequisite HPE predelivery checklist to the service specialist at least two weeks prior to the start of the service
• If available, supply a previously designed LUN map for a new configuration, or, for upgrades/add-ons, supply the currently implemented LUN configuration
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the HPE service specialist will need in order to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HPE in facilitating the delivery of this service
• Ensure the availability, at all times during service delivery, of one or more individuals who will provide administrator-level access to the systems where the work is to be performed
• Provide all necessary network and administration assistance to allow HPE remote monitoring and support tools to connect with the HPE Support Center
• Ensure that any and all prerequisite firmware or driver dependencies for the environment are completed before on-site service delivery begins
• Ensure the availability of all hardware, firmware, and software that the HPE service specialist will need in order to deliver this service
• Provide all administration necessary to enable end-to-end connectivity of the HPE XP Storage product, including network, SAN fabric, and host
• Provide server and network provisioning that meet the requirements for additional software products, as applicable
• Provide all network and administration assistance necessary to enable connectivity to the HPE Storage product in order to allow HPE remote monitoring and support tools to communicate with the HPE Support Center
• Ensure that any and all prerequisite firmware or driver dependencies for the environment are handled before on-site service delivery begins
• Place HPE Storage products in the immediate location where the installation service will take place; HPE will unpack products to be installed in a Customer-supplied rack
• Assemble and configure the Customer-supplied rack for the rackmount version of the array product and position it in the location where the array will be installed; this requirement is applicable to any rack (including generic HPE racks) other than the enclosure that is factory integrated with the array
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service, if applicable
• Be responsible for all data backup and restore operations
• Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required
• Allow HPE full and unrestricted access to all locations where the service is to be performed
• Perform other reasonable activities to help HPE identify or resolve problems, as requested by HPE

• HPE reserves the right to reprice this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.
• HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
• HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE.
• The service is delivered during local HPE standard business days and hours. Service delivery outside these hours is available, subject to additional charges.
• This service is delivered as a single, contiguous event. If Customer resource availability or other Customer restrictions delay installation and require additional visits beyond the defined scope of the service, additional charges may apply.
• Portions of the service may be delivered remotely or on-site, at HPE’s discretion.
• Travel charges may apply; consult a local HPE office.
• Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services unless otherwise specified as part of a service feature description.
• Activities such as, but not limited to, the following are excluded from this service:

  • Service deployment on hardware not covered by an HPE warranty or service maintenance contract
  • Service deployment on hardware covered by a third-party maintenance contract
  • Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
  • Service required due to causes external to the HPE maintained hardware or software
  • Any service not clearly specified in this document