Proactive Care Services

Provide preventative IT support using a personalized approach to maintaining your IT infrastructure in an agile, healthy and reliable manner.

Flexible, Comprehensive, and Cost-effective

We provide tailored proactive reporting, consultation, recommendations, and operations support for your HPE hardware and software. This service gives you three primary benefits to help ensure your IT infrastructure remains stable and reliable.

Personalized

Personalized to help make the best use of your time. A Technical Solution Specialist (TSS) will act as your single point of contact for start-to-finish ownership of any incidents. Connected products enable personalized analysis of firmware and software patches.

Proactive

Proactive to help you prevent problems and stay up-to-date. Products connected to HPE leverage 24x7 monitoring, pre-failure alerts, rapid diagnosis, automatic call logging and parts dispatch for hardware support and to help avoid outages. You’ll receive proactive scans, a healthcheck on your covered, connected devices and tailored recommendations.

Simplified

Simplified, with a choice of three hardware support levels. With an enhanced call experience, a single point of contact will manage your case.  HPE Proactive Care Service is available for HPE hardware and software, including servers, storage, and networking products.

Get the right level of support

Give your business the right edge with the right level of targeted, proactive support services.

HPE Proactive Care Preventative Services Helps Optimize Your Operations

Save time focus on your business

HPE Proactive Care Service gives you rapid access to technology experts and information to help you optimize your operations; accelerate analysis, troubleshooting, and problem resolution; and improve the availability and stability of your IT devices and systems.

Focus on business innovation and growth

HPE Proactive Care Advanced delivers personal technical and operational advice and assistance from assigned resources who are focused on helping you empower your business. We also monitor your systems and deliver reports based on system scans.

HPE Proactive Care Advanced Services Focuses on Business Innovation

Increase Business Productivity and Enable 24x7 Operations

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Watch DS Virgin Racing on Track to Win Video

DS Virgin Racing on Track to Win

Virgin implemented an advanced analytics infrastructure to optimize Formula E electric race car performance and deliver business-critical services trackside.

Want to Learn More?

As a leader in proactive support services, HPE operates in 170 countries with a worldwide network of 150,000 channel partners. Reach out to begin leveraging the future of support services today.

Resources

eBook : Leverage expertise and best practices gained from thousands of customers

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eBook

Leverage expertise and best practices gained from thousands of customers

Data Sheet : HPE Proactive Care Support Services

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Data Sheet

HPE Proactive Care Support Services

Video : Realize the full value of your IT investments with HPE Proactive Care Service

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Realize the full value of your IT investments with HPE Proactive Care Service

Video : HPE Proactive Care Advanced Service

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Watch How HPE Proactive Care Advanced Service Works
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HPE Proactive Care Advanced Service