Proactive Care Services

Proactive IT support services that use a personalized approach to maintaining your IT infrastructure

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RECOMMENDED FOR YOU
We manage IT so you can manage business
We manage IT so you can manage business
Shift your focus from day-to-day IT to delivering business outcomes. HPE Pointnext Operational Services maintain your IT infrastructure so that you don’t have to. Choose the support that’s right for your budget and your business.
Read the ebook
RECOMMENDED FOR YOU
We manage IT so you can manage business
We manage IT so you can manage business
Shift your focus from day-to-day IT to delivering business outcomes. HPE Pointnext Operational Services maintain your IT infrastructure so that you don’t have to. Choose the support that’s right for your budget and your business.
Read the ebook
RECOMMENDED FOR YOU
We manage IT so you can manage business
We manage IT so you can manage business
Shift your focus from day-to-day IT to delivering business outcomes. HPE Pointnext Operational Services maintain your IT infrastructure so that you don’t have to. Choose the support that’s right for your budget and your business.
Read the ebook

Are you addressing your technology challenges?

You need to respond quickly to competitive challenges and new opportunities, which requires flexibility and adaptability. You face increased complexity and budget constraints. There is too much to do and not enough resources. Are you keeping up?

Keep your IT infrastructure stable and reliable
You can reduce the number of problems and respond rapidly when they do occur by leveraging HPE Proactive Care. It provides both reactive and proactive support service deliverables for your HPE IT devices and systems and helps you focus on your business.

Get up and running quickly

Receive enhanced call experience with an assigned Technical Support Specialist who manages your case from start to finish with rapid access to other technical experts to help resolve issues quickly.

Reduce outages and prevent problems from occurring

Connect your devices to HPE to leverage proactive issue prevention with tailored reports for firmware and software revision management, proactive health checks, and incident trend reports.

Free up your IT staff

Help your team to focus more on business priorities and reduce day to day maintenance.

Stay informed and in control

Receive 24x7 monitoring, pre-failure alerts, rapid and accurate diagnostics, automatic call logging, and parts dispatch. Access a single consolidated view of your devices, support case tracking, updates, and more.

Get the right level of support

Give your business the right competitive advantage with the right level of targeted, proactive support services.

Save time, focus on your business

HPE Proactive Care Service gives you rapid access to technology experts and information to help you optimize your operations; accelerate analysis, troubleshooting, and problem resolution; and improve the availability and stability of your IT devices and systems.

Focus on business innovation and growth

HPE Proactive Care Advanced delivers personal technical and operational advice and assistance from assigned resources who are focused on helping you empower your business. We also monitor your systems and deliver reports based on system scans.

Drive business outcomes with 24x7 operations

MBX delivers turnkey solutions worldwide

MBX Systems, which supports software developers and service providers, offers the integration, platform engineering, custom branding, and warranty support that they need for worldwide expansion.

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UK university moves to proactive storage support

The steady increase of data put strains on the storage capacity and IT performance of Liverpool John Moores University. Its new remote support system handles peak storage demands without additional storage investments.

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Already an HPE Proactive Care customer? Check this out!

See what’s available for you right now to make your IT experience easier and more efficient.

Want to learn more?

Get started with HPE Proactive Care.

Resources

eBook : Leverage expertise and best practices gained from thousands of customers

eBook

Leverage expertise and best practices gained from thousands of customers

Solution Brief : Drive business innovation with HPE Proactive Care service for HPE SimpliVity

Solution Brief

Drive business innovation with HPE Proactive Care service for HPE SimpliVity

Solution Brief : Get the most from your IT investment

Solution Brief

Focus on your business and maximize the return on your investment with access to assigned IT resources, personalized advice, and a rapid response for problems if they occur.

Solution Brief : Drive business growth and innovation

Solution Brief

HPE Proactive Care Service

Solution Brief : Keep sensitive data safe

Solution Brief

A two-page brief that describes how HPE Defective Media Retention can help keep your data safe and secure by maintaining control over your defective storage media.