HPE Nimble Storage services
A proactive approach for HPE Nimble Storage support that helps you get the most from your data storage management investment and lets you focus on strategy.
Comprehensive HPE Nimble Storage services
Take advantage of a variety of comprehensive support services to tailor storage to your business needs, free up valuable IT resources, optimize your investment, resolve issues before they affect operations, and ensure peak storage health and speeds.
Dedicated experts
Leverage your assigned point of contact who will track every support case and perform regular proactive storage support health checks throughout the week.
Comprehensive proactive support
Resolve data storage management issues before they can affect operations. We’ll align your storage support with your needs and HPE Nimble Storage best practices, and will assist in training your IT teams to become proficient.
Centralized management and reporting
Drive rapid service request resolution through comprehensive communication and reporting delivered weekly, bi-weekly, or monthly by our Proactive Support Managers and functional experts.
HPE Nimble Storage services portfolio
HPE Nimble support
General PSM and SmartStack faqs
What is the HPE Nimble Storage Proactive Support Manager (HPE Nimble Storage PSM) Service?
Answer: HPE Nimble Storage PSM is a liaison service that acts as your trusted advisor and an extension of your team that will be with you every step of the way. The service provides a smooth transition from install, to integration, to break/fix, through expansion.
Will Cisco and HPE Nimble Storage continue to support SmartStack customers?
Answer: Absolutely. Any customer with a current support contract can continue to call Cisco and HPE Nimble Storage directly for support. Joint customers who have already purchased Cisco Solution Support for Critical Infrastructure and have a current support contract can continue to use Cisco Solution Support.