Enable unprecedented levels of automation and agility with cloud computing solutions.
Datacenter Care Service
Make IT a force for business growth
Focus on your business, not heavy lifting, by relying on one partner for expert help when you need it, based on the way you operate. With HPE Datacenter Care, you receive a personalized experience with building blocks tailored to your service needs.
Hybrid IT promises benefits, but can be challenging. Achieve faster time to value, a more developer-friendly IT, and faster service delivery, and help offload your IT staff, so they can focus on strategic, innovative work.
Manage multi-vendor IT through a single proactive IT support relationship and a single point of contact. Whether it’s a heterogeneous server farm or storage that relies on more than one manufacturer, HPE keeps you in control with efficient vendor management.
Choose the services for your unique environment needs, such as SAP HANA® TDI, Microsoft Azure, and Hyperscale, and leverage an assigned account support team backed by advanced global call expertise to complete key operational tasks.
All-in-one access to support
Unlock all of the benefits of being a Datacenter Care customer.
News and alerts
News, recent alerts, and security.
Useful tools for your use (Active Health System Viewer, Flexible Capacity Dashboard, Warranty Check, and more).
Account support information
View your reports and IT assets supported as part of your Datacenter Care contract. Get contact information for your account support team.
Support case management
Submit or manage support cases.
Help and how to guides
Technical guides, troubleshooting tips, manuals, and more.
Use your service credits
Manage your service and education credits.
Success in action
Adding remote operational support services enabled architectural lighting specialist ERCO to manage both its critical internal IT operations, and the speed and innovation of the market.
The Canadian credit union achieved greater flexibility and reliable performance for its mission-critical banking services to better meet customer needs.
Datacenter Care services portfolio
Assemble your own unique support plan through a selection of sub-services geared to helping you achieve your data center and hybrid IT goals.
IDC – Choose a comprehensive approach to support across the IT landscape
Data center support services helped Virgin Media to offer more services to customers
National Water Company in Saudi Arabia leverages tailored services
FIS-ASP GmbH hosts SAP with zero downtime
Easily attach new products to your HPE Datacenter Care contract
IDC: The business value of HPE Datacenter Care
Expand your Datacenter Care agreement to work with Azure public cloud services
Dansk Supermarked uses big data to enable in-store retail analytics
Why relationship-based support makes good business sense
1. The Business Value of HPE Datacenter Care, Document #US42983717 © 2017 IDC