Your IT environment supported by HPE world-class experts & technologies
HPE Complete Care Service is the company’s most comprehensive support solution, designed for customers who need an advanced, tailored service experience aligned to their business needs, a trusted partnership built on technical depth, speed, and digital intelligence.
The benefits of HPE Complete Care Service
Accelerated outcomes
HPE Complete Care Service helps you achieve faster business results, beginning with assisted set-up and onboarding, ultimately enabling your teams to implement changes and innovations more quickly.
Driven from an AI powered connectivity suite, benefit from:
- Security assessment & insights
- Personalized, tailored alerts and content
- Auto case creation and support incident case management
- Sustainability & reporting
- Firmware analysis
Optimized product feature utilization
HPE Complete Care Service helps you understand and utilize all features and capabilities of your IT assets, onboarding your technology quickly, and converting IT investments into tangible business results.
Maximize the ROI of your IT investments through:
- A technical advisor who is a deep product specialist
- Technical lifecycle planning
- Platform profiling
- Advanced technical advice and guidance sessions
- Collaborative incident support
Maximized performance and uptime
HPE Complete Care Service keeps your business running at peak efficiency with fewer disruptions, ensuring continuity and freeing teams to focus.
Optimize your time, your tech, and your decision-making with:
- An assigned service delivery team who understands your needs
- Your Service Experience Manager that acts as your single point of contact
- An advanced service experience with enhanced incident management and reactive product support
Our customers
HPE Complete Care Service solution blocks
In addition to the core services, HPE Complete Care Service also offers outcome-specific modular solution blocks designed to help you optimize and modernize your IT environment and achieve your business goals.
HPE performance optimization solution blocks
Add additional proactive service features and expertise that assess, analyze and improve performance.
HPE Complete Care Service - ITOps
Gain IT operations management excellence with HPE Complete Care Service – ITOps. Monitor, manage, and operate your entire IT environment, regardless of the location of your assets—on-premises, in a private or public cloud, or at the edge.
HPE Lifecycle Management solution blocks
Get proactive planning, versioning and operability assessments followed by readiness validation and execution of the lifecycle services.
Access to HPE Experts solution blocks
Get additional product or solution specific experts as members of your assigned team or on demand when you need it most.
Product and solution - Specific solution blocks
Get additional proactive deliverables and experienced HPE advisors to help provide an enhanced experience for specific solutions or use cases.
HPE Software Asset Management
Get a complete and accurate view of your entire software environment. Expert analysis of licenses, usage rights, and terms and conditions reduces cost, eliminates waste, and simplifies software management.
HPE Complete Care Service - Secure Locations
HPE account support managers will deliver the HPE Complete Care Service experience for customer locations where not only the physical access and connectivity are restricted, but also any electronic or verbal communication related to these sites is subject to specific security measures.
Partner-led experience for HPE Complete Care Service
The Support Services Center of Expertise features an all-new partner-led experience for HPE Complete Care Service offering that enables channel partners to manage the entire customer experience including delivery of the service relationship management elements of HPE Complete Care Service.
Get started with HPE Complete Care Service
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