HPE Tech Care Service - Providing support levels aligned to your specific business needs

Meeting your operational challenges

At HPE Services, we know that each organization has unique service and support challenges, requirements, and objectives—which is why HPE Tech Care Service provides a choice of three service levels aligned to specific business needs.

• Critical service level—for business-critical systems that require the highest level of response. This level includes a 15-minute* remote response time and HPE’s leading 6-hour hardware call to repair (CTR). When a business-impacting situation occurs, rely on HPE experts to provide additional assistance and clarity with Outage Management, a feature available only with HPE Tech Care Critical Service.
• Essential service level—for systems that support standard business operations yet are sensitive to downtime. Available 24x7, this level includes a 15-minute* remote response time and provides 4-hour on-site attendance to address hardware failures.
• Basic service level—provides coverage for systems with a tolerance of downtime or for systems that might not directly support business operations, such as development and test systems. This level provides a 2-hour response time during local business hours and next-business-day on-site attendance.

Focus on your core business and leave the rest to us.