Key Features

High scalability

• − Pay as you grow with the fast, non-disruptive addition of Expansion Modules for expansion of tape slots.
• − Performance scales from 1 to 42 LTO half-height tape drives, with transfer rates up to 300 MB/s per LTO-9 tape drive (native).
• − Start with an 80-slot 6U form-factor Base Library Module, and add up to 6 Expansion Library Modules for a total of 560 slots in a 42U rack form factor
• − 25.2 PB of total maximum compressed capacity with 560 slots and LTO-9 drives

Cost Effective tape solution

• − Repurpose existing LTO-6, LTO-7, LTO-8 or LTO-9 drives into your new MSL3040 library, or purchase new drives to upgrade an existing MSL3040 library.
• − HPE libraries do not need slot licenses to add capacity; the full set of slots are unlocked when customers buy the libraries.
• − Industry leading storage density to save rack space, floor space, power, cooling and management costs with –13 cartridge slots (585 TB) per 1U of rack space
• − Great flexibility with up to 20 logical library partitions
• − Customer installable, scalable, and serviceable with a color touch control panel and wizards for installation and configuration
• − Existing customers of MSL 1/8 Autoloader, MSL2024 and MSL3040 Tape Libraries can repurpose their drives in the MSL6480 library to leverage their investment

Enterprise-class manageability and reliability

• − Manage multiple HPE Tape Libraries from any location with HPE Command View Tape Libraries (CVTL) software. Download for free at: HPE Command View for Tape Libraries | HPE Store US
• − Intelligent, proactive and predictive reporting with HPE Command View for Tape Libraries TapeAssure Advanced, a licensed feature of CVTL.
• − Integrated bar code reader
• − The HPE extensive interoperability testing means that MSL6480 integrates with industry-leading servers, operating systems and backup software
• − Achieve higher levels of availability with data path failover and control path failover.

Advanced security features

• − HPE Command View for Tape Libraries Data Verification proactively scans and verifies that data that is stored on tapes is always retrievable if needed.
• − Protect data with MSL Vault Partition by creating isolated, secure storage inside the library.
• − Strengthen security with MFA, enforcing two-factor verification for critical data access.
• − Using the HPE Encryption Kit, get the simplest, lowest cost encryption and key management solution available.
• − HPE Secure Manager License provides an additional level of security that lets you control access to the tape library by authorizing specific servers.
• − Achieve higher levels of availability with data path failover and control path failover

Scalability

Keep pace with data growth across the lifecycle with the MSL6480's industry leading scalability.

Effortlessly address both short-term and long-term storage capacity and performance needs and respond to unpredictable data growth, variance in service, or changes to backup window and retention period. Scale-out architecture allows you to pay as you grow - simply add in new modules to boost capacity and performance without investing in a whole new library.

The unique modular design of the MSL6480 includes a continuous robotics feature to provide in-box scaling for higher performance, greater scalability, and higher reliability. Upgrades are fast and non-disruptive. Scale vertically from 80 to 560 cartridge slots to store up to 25.2 PB* in a single 19-inch rack. Several drive options are available

Add between 1 and 42 HPE Storage LTO-9 Ultrium 45000, LTO-8 Ultrium 30750, or LTO-7 Ultrium 15000

Notes: *Assumes fully loaded with LTO-9 media cartridges at a 2.5:1 data compression ratio.

Scaling up with the MSL6480 couldn't be easier:

• − Start with an empty Base Library and standard redundant power supplies.
• − Add between 1 and 6 LTO-9, LTO-8, or LTO-7 half-height tape drives and utilize up to 80 cartridge slots - a fully configured base unit with LTO-8 provides a max capacity of up to 3.6 PB (assuming 2.5:1 compression).
• − Then add between 1 and 6 empty expansion modules to the Base Library - each 6U expansion module includes standard redundant power supplies. Expansion modules can be flexibly installed above or below the base library module.
• − You can then configure each expansion module with up to 6x LTO-9, LTO-8, or LTO-7 FC or SAS tape drives and utilize up to 80 cartridge slots per expansion module.

Easy Installation

Expansion modules are customer-installable; easy to configure and remove. The MSL6480 features a color touch operator control panel with wizards for installation and configuration.

The MSL Tape Libraries are shipped as a rack-ready unit. The rack mount hardware included with the library allows installation in a variety of HPE racks. For more information on the HPE rack offerings, please see the following URL:

Rack and Power Products for Servers & Data Center Infrastructure | HPE.

Manageability

The HPE Storage MSL6480 comes with web-based remote manageability so it can be easily monitored and managed from across the room or across the globe. Functions included in the management tool include:

• − Status information on the drive and system
• − System configuration operations and reporting
• − System error and status logs
• − Library and drive firmware upgrade capabilities
• − Diagnostic tests and information
• − Cartridge movement for maintenance and management purposes
• − Cleaning cartridge support
• − Security and access control
• − SNMP support for IP communication
• − Partitioning and Encryption management
• − HTTPS capable
• − IPv6 (Phase 2 and USGv6 certified) and IPv4 network protocol support

MSL Vault Partitioning

HPE MSL Vault Partition creates an isolated, drive-free zone inside the MSL3040 tape library, making cartridges invisible to applications and hosts. Access requires security-level credentials with MFA. Media can be automatically moved into the vault by policy, eliminating the need for manual handling and enabling secure, air-gapped storage inside the library. Available at no extra cost on firmware version 6.70 or later,

Multifactor Authentication (MFA)

MFAenhances the security of HPE Storage MSL Tape Libraries by requiring two forms of verification for management access: a password plus a time-based one-time passcode (TOTP). This additional layer of protection helps prevent unauthorized access, safeguards critical operations, and supports regulatory compliance.

Available at no extra cost on firmware version 6.70 or later, MFA strengthens cyber resilience and protects backup environments against evolving threats, ensuring that sensitive data and library operations remain secure.

HPE Command View for Tape Libraries

HPE Command View for Tape Libraries (CVTL) provides an easy-to-use interface for efficiently managing, monitoring and configuring an entire tape library environment from any remote location. HPE StoreEver TapeAssure Advanced is a licensed feature of CVTL that provides predictive analytics on health, performance and utilization related monitoring of all tape drives and cartridges. HPE StoreEver Data Verification Software is also a licensed feature of CVTL which proactively validates and scans, non-disruptively, the quality of data stored on LTO tape cartridges, which ensures a successful restore is possible when critical business data is needed. As of CVTL v6.1, a new capacity planning feature has been added to CVTL which allows users to view consumption metrics which enables accurate and timely future investments

HPE Command View for Tape Libraries TapeAssure Advanced and Data Verification Software can be trialed for free once the CVTL Software has been installed. Simply download CVTL from HPE Command View for Tape Libraries | HPE Store US and get a 60-day trial period to experience.

For more information about HPE Command View for Tape Libraries, please visit:

HPE Command View for Tape Libraries | HPE Store US

Linear Tape File System (LTFS)

LTFS makes tape self-describing, file-based, and easy-to-use, it also provides users with the ability to use standard file operations on tape media for accessing, managing and sharing files with an interface that behaves just like a hard disk. In addition, LTFS provides the ability to share data across platforms, as you would with a USB drive or memory stick. Simply load a tape into the drive, mount it into the file system, and it becomes visible as a disk.

For more information, including user guide, downloads and compatibility, visit:

HPE StoreOpen and Linear Tape File System (LTFS) Software | HPE Store US

HPE StoreOpen Software

HPE StoreOpen Software is a free software application that helps LTFS users to use and manage single tape drives, autoloaders and tape libraries

Available for Windows environments for automation products, it provides a native GUI with a familiar look and feel. It is installed automatically as part of the LTFS package and it completely removes the need for low-level terminal commands by guiding users through the full process of select, prepare and mount an LTFS cartridge.

For more information, including user guide, downloads and compatibility, visit:

HPE StoreOpen and Linear Tape File System (LTFS) Software | HPE Store Norway

Library and Tape Tools

The MSL6480 Tape Library is supported with HPE Library and Tape Tools (L&TT). L&TT is a free diagnostic tool for all of the HPE tape storage products. This robust diagnostic tool is designed for both the experienced professional and the untrained administrator, and it allows customers to verify the installation, ensure product reliability, perform diagnostics and achieve faster resolution of tape device issues. L&TT performs firmware upgrades, verification of device operation, failure analysis and a range of utility functions. Performance tools assist in troubleshooting issues and system configuration checks warn of common host issues. It also provides seamless integration with HPE support by generating and e-mailing test results and support tickets. HPE Support will require the use of L&TT to troubleshoot most device issues, so it is recommended that a support ticket is pulled and the device assessment test is run before calling.

For more information on L&TT, please visit: HPE Library and Tape Tools | HPE Store US

High density storage

Save rack space, floor space, and power and cooling costs with industry leading storage density. Offering 13 cartridge slots per 1U of rack space (or up to 585 TBs per 1U of rack space) using LTO-9 drives, the MSL6480 provides the highest tape drive density per module of any mid-range tape library.

LTO-7 Type M media

The MSL6480 Tape Library supports LTO-7 Type M media. This is the ability of an LTO-8 drive to write 9 TB (native) on a brand new LTO-7 cartridge instead of 6 TB (native) as specified by the LTO-7 format. LTO-7 Type M cartridges will be designated by an automation barcode label ending with the last 2 characters “M8”. A standard 6 TB LTO-7 cartridge is indicated with an automation barcode label ending in “L7”. An LTO-8 cartridge has a capacity of 12 TB (native) and is indicated with an automation barcode label ending in “L8”.

Only unused LTO-7 cartridges may be initialized as LTO-7 Type M. Once a cartridge is initialized as Type M, it may not be changed back to a 6 TB LTO-7 cartridge. Also, an LTO-7 Type M cartridge can only be written and read in an LTO-8 drive; LTO-7 drives are not capable of reading LTO-7 Type M cartridges.

LTO-7 Type M media supports existing LTO format features including data compression, encryption and partitioning, enabling LTFS. LTO-7 Type M media is not supported on WORM cartridges.

LTO-9 drives will not be backward compatible with LTO-7 Type M media.

LTO-9 Media Initialization

Media initialization has been implemented in LTO-9 technology to optimize data placement on each LTO-9 cartridge. The initialization enables the tape drive to intelligently align data to a specific tape cartridge. Each new LTO-9 cartridge requires a one-time initialization prior to starting read/write operations. This initialization is only required for the first use of a new LTO-9 cartridge. Subsequent loads do not require additional initialization. The initialization process varies in time depending on the environmental conditions of tape and drive. Most initializations will complete within an hour; however, in some cases it can take up to 2 hours.

To help customers complete this one-time initialization of new LTO-9 media in tape libraries, the MSL6480 provides an “LTO-9 New Media Initialization Wizard” feature which will guide the user through an automated process to load uninitialized media into LTO-9 tape drives to facilitate the completion of the LTO-9 media initialization process. For more information, please reference the MSL6480 User Guide.

Proven Reliability

With a rating of 2,000,000 robot load/unload cycles, the MSL Tape Libraries provides necessary high reliability for today's demanding environment. To improve reliability and longevity, all HPE Ultrium products feature Data Rate Matching (DRM). This allows the tape drive to dynamically and continuously adjust the speed of the drive, to match the speed of the host or network. This increases performance, reduces mechanical wear on the tape drive and extends tape life.

HPE MSL6480 Tape Libraries include redundancy features for high availability. Dual power supplies are standard for increased system reliability and uptime.

Longevity

Organizations need to be confident that their data in archive is still there when they need it. LTO tape media is specified with a 30-year shelf life, if stored at the “Archival Life Recommended Storage” conditions. HPE TapeAssure Advanced also analyses the results of every tape use to ensure the availability of data placed in long-term storage, archive or DR.

Safeguarding data for Disaster Recovery

The HPE Storage MSL6480 Tape Library can provide the 'last line of defense' for your data.

• − Tape is inherently 'offline to threats' - tape's removable media is off-line to the threats from viruses, hackers and cyber-attacks that online data on disk is susceptible to. It is also a logically clean copy that won't be accidentally overwritten by mirroring software.
• − LTO-9, LTO-8, and LTO-7Ultrium tape drives include hardware-based data encryption to prevent unauthorized access to data at rest.
• − LTO-9, LTO-8, LTO-7, and cartridges are available with write-once-read-many (WORM) capability to prevent accidental overwriting of data archived on the tape.

Both WORM and hardware-based data encryption features help organizations with compliance to increased data security regulations.

High Availability

To make the most of your library performance, the MSL6480 offers high availability failover capability utilizing LTO-9, LTO-8, and LTO-7 Tape Drives.

LTO-7 + driver-based Data and Control Path Failover (supports LTO-9, LTO-8 and LTO-7 drives)

• − LTO-7+ Path Failover supports Data Path and Control Path failover with LTO-9, LTO-8 and LTO-7 drives, unlocking feature-sets with just one license enabled in the library.
• − Both Drive paths are active; both ports are green and up in the library and the switch.
• − The Driver-Based Failover technology has the failover intelligence in the driver that runs on the server. Drivers on the host perform path and command failover recovery.
• − Requires host driver support, in addition to minimal tape drive and library firmware features, to manage multiple paths across multiple SAN. Presents a single drive or library path to applications and automatically transfers commands to the new path if the original path is lost.
• − The transfer to the failover path is invisible to most applications, avoiding the need for user intervention.
• − The Driver-Based Failover will only present one library path and one drive path to the host for each library or drive that is attached to the host.

If an LTO-9, LTO-8 or LTO-7 drive is enabled for Driver-Based Failover, it can still be seen by hosts with a standard driver even though the Driver-Based Failover will not be functional.

HPE Storage Media

Hewlett Packard Enterprise (HPE) branded Linear Tape Open (LTO) Ultrium cartridges are designed, manufactured and tested to provide outstanding reliability for backing up, archiving and restoring your data. We continuously monitor the quality of our branded tapes using what we believe is the industry’s most comprehensive and forensic specification for quality and reliability. Using real life conditions and both HPE and non-HPE drives, we supplement extensive in-process QA parametric testing with ongoing drive-based scrutiny, to make sure performance is excellent for any combination of device, duty cycle and environment.

Because HPE is a leading supplier of both LTO tape devices and media, we have the ability to re-create many different scenarios mirroring how customers use their cartridges. And many of the Hewlett Packard Enterprise protocols are either unique in nature or scale, such as the HPE ‘Green Tape’, and HPE ‘Environmental Interchange’ tests, or far surpass industry standards, for example, the HPE ‘Locate/Rewind/Append’ test. Since the beginning of 2021, almost one billion meters of media have been pulled and over 40 million gigabytes of data have been written in the HPE demanding Green Tape Testing (GTT) protocol. All of these ongoing tests are intended to ensure HPE LTO Ultrium media is the most reliable you can find. Your best choice for ease of support and maximum dependability is to use HPE-branded Ultrium cartridges at all times.

Compatibility

HPE’s extensive compatibility testing program assures that your HPE MSL Tape Libraries work with leading servers, operating systems, and backup software applications - and not just those sold by HPE. The MSL libraries work seamlessly in many environments, making them especially suitable if you have a mixed system environment. For the complete and latest list of servers, workstations, operating systems, and backup software that support the MSL tape libraries, reference the HPE Storage Compatibility Matrix (Formerly EBS) at:

HPE Storage Single Point of Connectivity Knowledge - SPOCK

Data Encryption

The HPE MSL6480 Tape Library offers multiple options for data encryption, depending on the requirements for policy, regulation, compliance, and centralized key management

• − HPE MSL Encryption Kit
• The HPE MSL Encryption Kit provides a library-enabled encryption solution that greatly enhances data privacy, confidentiality, and integrity of your critical business data while supporting compliance requirements. While there are a wide range of encryption solutions available, the HPE MSL Encryption Kit is intended to be an easy and affordable library-enabled solution for small businesses.
• The encryption kit includes two USB key server tokens, product documentation, and firmware support. One encryption kit is needed per library and it must be physically accessible so that the USB token can be inserted into the automation device. One of the two tokens will plug into the USB port in the library and will generate and maintain encryption keys for the LTO-9, LTO-8, and LTO-7 drives/libraries. The second token will be used as a backup token and will be used if the first token is lost or damaged The USB key server token uses a hardware random number generator, password authentication, and digital envelopes for strong encryption keys and security operations. The encryption kit provides a self-contained solution for autoloaders and MSL libraries with no additional software, PCs, or servers required or involved.

• − Enterprise Secure Key Manager (ESKM) and KMIP
• The HPE MSL6480 Tape Library is compatible with Hewlett Packard Enterprise's Enterprise Secure Key Manager (ESKM) that provides centralized encryption key management for HPE MSL6480 Tape Libraries. The tape libraries are capable of operation using either the ESKM proprietary protocol or the KMIP 1.2 protocol. One library encryption license will be needed based on the protocol of choice (either ESKM or KMIP).
• For more information on all supported key management servers, please visit:
• HPE Storage Single Point of Connectivity Knowledge - SPOCK

Secure Manager License

HPE MSL6480 Secure Manager License is an optional software feature that provides an additional level of security that lets you control access to the tape library by authorizing specific servers to access the library's drives and robotics. Secure Manager increases backup reliability by blocking disruptive traffic from unauthorized hosts to the library, which is one of the main causes of failed or incomplete backups

• − Easily configure device-level SAN access settings
• − Allow only authorized servers to access tape drives and critical data
• − Manage access control from a single pane of glass, through the library itself
• − Paths to robotics can be separated between two independent SANs for isolation purposes

Secure Manager allows you to:

• − Create host access groups
• − Add and modify host information
• − Map device access to specific hosts
• − Allows a disable feature when switch zoning is desired

LTO Ultrium Technology

HPE LTO (Linear Tape Open) Ultrium Tape Drives use best of breed technology. By taking the best features from other tape technologies and combining them into a single new technology, Ultrium tape drives are in a league of their own. The LTO Ultrium specification is an industry standard format; thus data written on HPE Ultrium Tape Drives can be interchanged directly with LTO Ultrium Tape Drives from other vendors.

Investment protection

HPE LTO tape drives and automation products are founded on the LTO open standard and adhere to the published fourteen-generation LTO format roadmap.

The LTO standard for backward compatibility up to generation seven is to write back one generation and read back two generations. Eighth-generation LTO Ultrium drives read and write LTO-7 and LTO-8 media. Ninth-generation LTO Ultrium drives read and write LTO-8 and LTO-9 media.

As part of the LTO open standard, all HPE tape drives and media offer the same standards of compatibility with tape drives and media manufactured by other LTO vendors.

Data Rate Matching

Data Rate Matching combines sophisticated buffer management with variable tape drive motor speeds to match the tape drive transfer rate to the host output. This feature ensures that the tape drive continues to stream data regardless of the environment, and brings three big advantages:

• − It optimizes performance and maximizes overall efficiency, allowing the drive to respond immediately to any data speed changes from the host.
• − It minimizes rewinding and repositioning of the tape, significantly reducing physical wear and increasing reliability.
• − It minimizes the power requirements for the drive by reducing the number of repositions needed.

HPE Ultrium WORM

Critical to the success of data retention policies in highly regulated environments is the ability to store and manage data in an unalterable state. Following stringent guidelines set forth by regulatory agencies such as the SEC and HIPPA, IT organizations must now integrate new solutions and policies that can verify the integrity of stored data for periods that can extend well beyond seven years.

Every generation of LTO Ultrium tape drives feature the ability to archive and store data in a read-only, non-rewriteable format that meets the most stringent regulatory guidelines. Using a combination of integrated fail-safe features in the drive firmware, cartridge memory, and tape formatting, LTO Ultrium provides the ability to archive large amounts of data for periods of up to 30 years in a secure, untampered state. Ultrium tape drives include support for both rewritable and WORM media providing for a secure, long-term archiving solution into any data protection strategy. LTO Ultrium WORM provides the following advantages:

• − A single drive to support all backup and archiving needs
• − Two distinctive tape cartridges to easily distinguish and manage both rewriteable and WORM data cartridges
• − A specially designed WORM data cartridge with multiple integrated fail-safe features to prevent accidental or intentional overwriting of data
• − Support from many backup and archiving software vendors, providing the most comprehensive and mainstream support in the industry
• − The LTO open standard that offers greater choice and compatibility across all generation LTO Ultrium products.

HPE Storage Media

Hewlett Packard Enterprise (HPE) branded Linear Tape Open (LTO) Ultrium cartridges are designed, manufactured and tested to provide outstanding reliability for backing up, archiving and restoring your data. We continuously monitor the quality of our branded tapes using what we believe is the industry’s most comprehensive and forensic specification for quality and reliability. Using real life conditions and both HPE and non-HPE drives, we supplement extensive in-process QA parametric testing with ongoing drive-based scrutiny, to make sure performance is excellent for any combination of device, duty cycle and environment.

Because HPE is a leading supplier of both LTO tape devices and media, we have the ability to re-create many different scenarios mirroring how customers use their cartridges. And many of the Hewlett Packard Enterprise protocols are either unique in nature or scale, such as the HPE ‘Green Tape’, and HPE ‘Environmental Interchange’ tests, or far surpass industry standards, for example, the HPE ‘Locate/Rewind/Append’ test. Since the beginning of 2021, almost one billion meters of media have been pulled and over 40 million gigabytes of data have been written in the HPE demanding Green Tape Testing (GTT) protocol. All of these ongoing tests are intended to ensure HPE LTO Ultrium media is the most reliable you can find. Your best choice for ease of support and maximum dependability is to use HPE-branded Ultrium cartridges at all times.

Compatibility

HPE’s extensive compatibility testing program assures that your HPE MSL Tape Libraries work with leading servers, operating systems, and backup software applications - and not just those sold by HPE. The MSL libraries work seamlessly in many environments, making them especially suitable if you have a mixed system environment. For the complete and latest list of servers, workstations, operating systems, and backup software that support the MSL tape libraries, reference the HPE Storage Compatibility Matrix (Formerly EBS) at:

HPE Storage Single Point of Connectivity Knowledge - SPOCK

Warranty

Hewlett Packard Enterprise provides a 1-year, next business day onsite, part exchange, limited warranty for the MSL6480 Tape Library and its components including drives, plus 9x5 phone support for the duration of the warranty.

Notes: The HPE MSL6480 Tape Library warranty includes support for Customer Self Repair (CSR). The tape library cartridges, terminators, external cables, drives, magazines, controller board and power supplies are mandatory customer self-repair parts. This means both the removal and replacement of the above parts are designed for easy replacement; the onsite warranty does not extend to these parts. However, customers may request HPE Services to replace these replaceable units (Rus) for an additional charge. Also, customers who purchase an HPE Support Agreement have the option to perform CSR or receive onsite support.

Please refer to Hewlett Packard Enterprise’s Support Center for further details: Services | HPE The HPE Support Center is a personalized online support portal with access to information, tools and experts to support HPE business products. Submit support cases online, chat with HPE experts, access support resources or collaborate with peers. The HPE Support Center Mobile App* allows you to resolve issues yourself or quickly connect to an agent for live support. Now, you can get access to personalized IT support anywhere, anytime. HPE Insight Remote Support and HPE Support Center are available at no additional cost with a HPE warranty, HPE Support Service or HPE contractual support agreement.

Notes: *HPE Support Center Mobile App is subject to local availability.

HPE Services

No matter where you are in your digital transformation journey, you can count on HPE Services to deliver the expertise you need when, where and how you need it. From planning to deployment, ongoing operations and beyond, our experts can help you realize your digital ambitions.

Services | HPE

Consulting Services

No matter where you are in your journey to hybrid cloud, experts can help you map out your next steps. From determining what workloads should live where, to handling governance and compliance, to managing costs, our experts can help you optimize your operations.

Advisory and Professional Services | HPE

HPE Managed Services

HPE runs your IT operations, providing services that monitor, operate, and optimize your infrastructure and applications, delivered consistently and globally to give you unified control and let you focus on innovation.

HPE Managed Services | HPE

Operational services

Optimize your entire IT environment and drive innovation. Manage day-to-day IT operational tasks while freeing up valuable time and resources. Meet service-level targets and business objectives with features designed to drive better business outcomes.

Operational Support Services – Technology & IT Support | HPE

HPE Complete Care Service

HPE Complete Care Service is a modular, edge-to-cloud IT environment service designed to help optimize your entire IT environment and achieve agreed upon IT outcomes and business goals through a personalized experience. All delivered by an assigned team of HPE Services experts. HPE Complete Care Service provides:

• − A complete coverage approach -- edge to cloud
• − An assigned HPE team
• − Modular and fully personalized engagement
• − Enhanced Incident Management experience with priority access
• − Digitally enabled and AI driven customer experience

Complete Care Service | HPE

HPE Tech Care Service

HPE Tech Care Service is the operational support service experience for HPE products. The service goes beyond traditional support by providing access to product specific experts, an AI driven digital experience, and general technical guidance to not only reduce risk but constantly search for ways to do things better. HPE Tech Care Service delivers a customer-centric, AI driven, and digitally enabled customer experience to move your business forward. HPE Tech Care Service is available in three response levels. Basic, which provides 9x5 business hour availability and a 2-hour response time. Essential which provides a 15-minute response time 24x7 for most enterprise level customers, and Critical which includes a 6-hour repair commitment where available and outage management response for severity 1 incidents.

Tech Care Service | HPE

HPE Lifecycle Services

HPE Lifecycle Services provide a variety of options to help maintain your HPE systems and solutions at all stages of the product lifecycle. A few popular examples include:

• − Lifecycle Install and Startup Services: Various levels for physical installation and power on, remote access setup, installation and startup, and enhanced installation services with the operating system.
• − HPE Firmware Update Analysis Service: Recommendations for firmware revision levels for selected HPE products, taking into account the relevant revision dependencies within your IT environment.
• − HPE Firmware Update Implementation Service: Implementation of firmware updates for selected HPE server, storage, and solution products, taking into account the relevant revision dependencies within your IT environment.
• − Implementation assistance services: Highly trained technical service specialists to assist you with a variety of activities, ranging from design, implementation, and platform deployment to consolidation, migration, project management, and onsite technical forums.
• − HPE Service Credits: Access to prepaid services for flexibility to choose from a variety of specialized service activities, including assessments, performance maintenance reviews, firmware management, professional services, and operational best practices.

Notes: To review the list of Lifecycle Services available for your product go to: Lifecycle Services | HPE

For a list of the most frequently purchased services using service credits, see the HPE Service Credits Menu

Other Related Services from HPE Services:

HPE Education Services

Training and certification designed for IT and business professionals across all industries. Broad catalogue of course offerings to expand skills and proficiencies in topics ranging from cloud and cybersecurity to AI and DevOps. Create learning paths to expand proficiency in a specific subject. Schedule training in a way that works best for your business with flexible continuous learning options.

https://www.HPE.com/services/training

Defective Media Retention

An option available with HPE Complete Care Service and HPE Tech Care Service and applies only to Disk or eligible SSD/Flash Drives replaced by HPE due to malfunction.

Consult your HPE Sales Representative or Authorized Channel Partner of choice for any additional questions and services options.

Parts and Materials

HPE will provide HPE-supported replacement parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements.

Parts and components that have reached their maximum supported lifetime and/or the maximum usage limitations as set forth in the manufacturer's operating manual, product QuickSpecs, or the technical product data sheet will not be provided, repaired, or replaced as part of these services.

How to Purchase Services

• − Services are sold by Hewlett Packard Enterprise and Hewlett Packard Enterprise Authorized Service Partners:
• − Services for customers purchasing from HPE or an enterprise reseller are quoted using HPE order configuration tools.
• − Customers purchasing from a commercial reseller can find services at: https://ssc.HPE.com/portal/site/ssc/

AI Powered and Digitally Enabled Support Experience

Achieve faster time to resolution with access to product-specific resources and expertise through a digital and data driven customer experience

Sign into the HPE Support Center experience, featuring streamlined self-serve case creation and management capabilities with inline knowledge recommendations. You will also find personalized task alerts and powerful troubleshooting support through an intelligent virtual agent with seamless transition when needed to a live support agent at:

Hewlett Packard Enterprise (HPE) - Auth - Sign In.

Consume IT On Your Terms

HPE GreenLake edge-to-cloud platform brings the cloud experience directly to your apps and data wherever they are—the edge, colocations, or your data center. It delivers cloud services for on-premises IT infrastructure specifically tailored to your most demanding workloads. With a pay-per-use, scalable, point-and-click self-service experience that is managed for you, HPE GreenLake edge-to-cloud platform accelerates digital transformation in a distributed, edge-to-cloud world.

• − Get faster time to market
• − Save on TCO, align costs to business
• − Scale quickly, meet unpredictable demand
• − Simplify IT operations across your data centers and clouds

To learn more about HPE Services, please contact your Hewlett Packard Enterprise sales representative or Hewlett Packard Enterprise Authorized Channel Partner. Contact information for a representative in your area can be found at

Contact Us – Hewlett Packard Enterprise – HPE - Contact Sales and Support | HPE

For more information: Services | HPE

Kit Contents (for each library):

− Two 2.5 M PDU Power Cord, C13/C14, 10A

− Rack-mount hardware

− Getting started poster

− Redundant Power Supplies

− Module interconnect cable (expansion module only)

Notes: Redundant Power Supplies are hot-swappable

Step 3 - Select Software Licenses

Select each option as required with quantities specified

Shape the Future of QuickSpecs – Your Input Matters