Course data sheet
ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Official eLearning+
HU0C5AAE
Table of Contents
Overview
This course identifies and focuses on the core ITIL 4 competencies that leaders and operational employees should cultivate and apply throughout their service management careers. You learn how to improve your ITIL and ITSM skills and how to provide managers and individual contributors with the right tools for continuous improvement.
ITIL 4 Official eLearning+ gives you unlimited access to your training for 12 months. The package also includes:
- Official eBook
- Official training materials learner kit
- Exam voucher (including proctor)
- Learning resource kit
- Interactive eLearning
- Quizzes and knowledge checks
- Auto-marked sample papers
- Official mock exam
- Free exam re-take
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This course is ideal for:
- Senior IT leaders and executives
- Managers, supervisory staff, and team leaders
- IT professionals who require a deeper understanding of ITIL 4 publications, and how ITIL 4 concepts and activities can be implemented to enhance the quality of IT service management within an organization
- IT professionals working in roles associated with a service-based business model
- IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT developers, and operational support staff
- Service management professionals and ITSM trainers interested in achieving the managing Professional designation in the new ITIL 4 framework
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After completing this course, you should be able to:
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Identify the role of GRC (governance, risk, and compliance) and know how to integrate the principles and methods into the service value system
- Know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of communication and organizational change management for direction, planning and improvement
- Know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement
- Understand and know how to direct, plan, and improve value streams and practices
| Module 0: Course Overview | |
| Module 1: Introduction to DPI | |
| Module 2: Strategy and Direction | |
| Module 3: Assessment and Planning | |
| Module 4: Measurement and Reporting | |
| Module 5: Continual Improvement | |
| Module 6: Communication and Organizational Change Management | |
| Module 7: Developing a Service Value System | |
| Module 8: Bringing it Together and Exam Preparation | |
5 reasons to choose HPE as your training partner
- Learn HPE and in-demand IT industry technologies from expert instructors.
- Build career-advancing power skills.
- Enjoy personalized learning journeys aligned to your company’s needs.
- Sharpen your skills with access to real environments in virtual labs.
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a50013277enw, HU0C5AAE A.00, April 2025