Course data sheet
ITIL® 4 Specialist: Create, Deliver, and Support Official eLearning+
HU0C2AAE
Table of Contents
Overview
This course teaches you how to adapt and adopt ITIL 4 service management best practices and how to use the ITIL 4 service value system (SVS) framework to create value in your organization. It provides practical guidance for anyone working within the broad scope of technology-enabled services, and provides clear guidance on how to collaborate and coordinate efforts to design, build, and support integrated and effective IT products and services.
ITIL 4 Specialist: Create, Deliver, and Support Official eLearning+ also addresses the cultural and team management aspects of product and service management, provides an overview of the tools and technologies that support service management, and demonstrates how to integrate management practices into end-to-end value streams.
You have unlimited access to this course for 12 months. The package also includes the following:
- Official eBook
- Official training materials learner kit
- Exam voucher (including proctor)
- Learning resource kit
- Interactive eLearning
- Quizzes and knowledge checks
- Auto-marked sample papers
- Official mock exam
- Free exam re-take
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Before attending this course, you must hold a current ITIL 3 or ITIL 4 Foundation certification.
| Module 1: Course Overview |
| Module 2: Introduction to Create, Deliver, and Support Services |
| Module 3: The Evolution of Professionalism in IT and Service Management |
| Module 4: Using Information and Technology to Create, Deliver, and Support Services |
| Module 5: Value Streams to Create, Deliver, and Support Services |
| Module 6: Practices for Create, Deliver, and Support Services
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| Module 7: Prioritizing and Managing Work |
5 reasons to choose HPE as your training partner
- Learn HPE and in-demand IT industry technologies from expert instructors.
- Build career-advancing power skills.
- Enjoy personalized learning journeys aligned to your company’s needs.
- Sharpen your skills with access to real environments in virtual labs.
Explore our simplified purchase options, including HPE Education Learning Credits.
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a50013222enw, HU0C2AAE A.00, April 2025