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ITIL® 4 Foundation Official eLearning+

HU0C1AAE

Course ID

HU0C1AAE

Duration

9 hours

Format

eLearning

Schedule, pricing & registration

Browse related courses

Overview

This course introduces the ITIL 4 framework at a foundational level. It covers the service value system (SVS), the four dimensions of service management, the service value chain, the seven guiding principles, and service management practices. As part of the ITIL Official eLearning suite of training, ITIL® 4 Foundation Official eLearning+ provides a comprehensive learning experience that includes useful tools such as the learning resource kit, a mock exam, an exam voucher, and more


ITIL 4 is a non-prescriptive, industry best practice framework that provides a vendor-neutral, technology-agnostic methodology. It is designed to address service management challenges by reshaping many of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, and encourages adopting new ways of working, such as Lean, Agile, and DevOps


About ITIL Official eLearning+

ITIL 4 Official eLearning+ gives you unlimited access to your training for

12 months. The package also includes:

  • Official eBook
  • Official Training Materials Learner Kit
  • Exam voucher (including proctor)
  • Learning resource kit
  • Interactive eLearning
  • Quizzes and knowledge checks
  • Auto-marked sample papers
  • Official Mock Exam
  • Free exam re-take

Course ID

HU0C1AAE

Duration

9 hours

Format

eLearning

Schedule, pricing & registration

Browse related courses

  • Audience

    This course is ideal for


    • Business managers, business process owners, or any business person interfacing with IT organizations
    • Individuals new to ITIL who require fundamental knowledge of the ITIL 4 framework
    • IT professionals already working with ITIL best practices, who want to advance their knowledge of the new service management practices in ITIL 4
    • Other individuals working in IT, including:
      • IT staff supporting large, complex, and hybrid data centers, interested in improving speed, quality, and cost of IT services
      • IT vendors, suppliers, and partners
      • IT managers and IT executives
      • Individuals working in other parts of IT (digital, product, development, security)

  • Prerequisites

    Additional study time outside of the class is highly recommended to prepare for the certification exam.

  • Objectives

    After completing this course, you should be able to:

    • Explain the four dimensions of service management and how they are used to underpin a balanced focus in value creation
    • Describe the service value system (SVS) and how it ensures value is co-created with the business
    • Understand and implement the ITIL service value chain
    • Take the ITIL 4 Foundation certification exam

  • Certifications and related exams

    This course prepares you for the ITIL 4 Foundation certification

  • Course outline

Module 1:Service management concepts
  • Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?

Module 2: Service value system
  • Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance

Module 3: Four dimensions of service management
  • Explore the four dimensions of effective service management: organizations and people, information and technology, partners and suppliers, and value streams and processes.

Module 4: Guiding principles
  • Develop a mindset for adopting ITIL practices and adapting them to your specific needs with the seven guiding principles of ITIL 4.

Module 5: Service Value Chain
  • Understand how the Service Value Chain helps organizations create value by optimizing their activities and resources.

Module 6: ITIL practices
  • Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.

Module 7: Continuous improvement
  • Focus on the central ITIL 4 concept of continuous improvement, and the ways in which organizations can iterate and adapt their processes and services.

Module 8: Service Level Agreements
  • Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.

Module 9: Key metrics and performance indicators
  • Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.

5 reasons to choose HPE as your training partner

  1. Learn HPE and in-demand IT industry technologies from expert instructors.
  2. Build career-advancing power skills.
  3. Enjoy personalized learning journeys aligned to your company’s needs.
  4. Choose how you learn: in-person, virtually, or online—anytime, anywhere.
  5. Sharpen your skills with access to real environments in virtual labs.

Explore our simplified purchase options, including HPE Education Learning Credits.

Learn more

hpe.com/ww/learnitsm

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a50013221enw, HU0C1AAE A.00, April 2025

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