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OpsRamp Operations, Administration, and Implementation

H40YVS

Table of Contents

Table of Contents

    Course ID

    H40YVS

    Duration

    3 days

    Format

    VILT

    Overview

    This course provides a comprehensive introduction to the OpsRamp platform and its principal functional areas and workflows. Lectures and hands-on labs enable you to operate, administer, and implement monitoring. You also learn about alert management, including alert correlation, alert suppression and escalation, patch management, and dashboards and reports within a multi-tiered tenancy model.

    Course ID

    H40YVS

    Duration

    3 days

    Format

    VILT

    Audience

    This course is ideal for administrators, engineers, and consultants who need to know how to configure, use, and maintain an OpsRamp platform.

    Prerequisites

    Before attending this course, you should have a basic understanding of monitoring concepts and terminologies.

    Objectives

    After completing this course, you should be able to:

    • Understand basic OpsRamp concepts
    • Discover new devices with or without aGateway
    • Access onboarded devices remotely
    • Configure metrics, monitoring, and alerting
    • Use device management policies
    • Work with the OpsRamp knowledge baseand service desk features
    • Set up dashboards and reporting

    Course outline

    Module 1: Resource Onboarding

    • Portal overview
    • Resource views
    • Access management
    • Instance management
    • Onboarding
    • OpsRamp gateway
    • OpsRamp agent
    • Remote access and audit
    • Credentials
    • Resource discovery profiles

    Module 2: Device Management

    • Patch management
    • Metrics and monitoring
    • Device management policies
    • Synthetic monitoring
    • Resource groups, custom attributes, and knowledge base
    • Custom attributes
    • Topology and service maps

    Module 3: Event Management

    • Alert problem area and alert prediction
    • Alert correlation
    • First response policies
    • Scripts and process automation
    • Alert escalation

    Module 4: Additional Tools

    • Notes and knowledge base
    • OpsRamp service desk
    • Public cloud integrations
    • Dashboards
    • Reporting apps

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