Course data sheet
ITIL 4 Specialist: Drive Stakeholder Value Official eLearning+
H45XVS
Table of Contents
Overview
ITIL® 4 Specialist: Drive Stakeholder Value benefits IT professionals who foster relationships with stakeholders to co-create value as well as those who manage customer journeys, experiences, or expectations. The course covers all types of engagement and interaction between service providers and their customers, users, suppliers, or partners, including CX, UX, and customer journey mapping concepts. It explores the various steps organizations can take to drive stakeholder value, such as fostering relationships, understanding markets and stakeholders, and capturing and realizing value. It also explains how strategies learned in class can be adopted and adapted in all types of organizations, helping to establish, maintain, and develop an effective service relationship.
You have unlimited access to this course for 12 months. The package also includes the following:
- Official eBook
- Official training materials learner kit
- Exam voucher (including proctor)
- Learning resource kit
- Interactive eLearning
- Quizzes and knowledge checks
- Auto-marked sample papers
- Official mock exam
- Free exam re-take
-
This course is ideal for:
- IT professionals who foster relationships with stakeholders
- Senior IT leaders and executives
- Managers, supervisory staff, and team leaders
- IT professionals who require a deeper understanding of ITIL 4
- IT professionals working in a service-based business
- Architects, planners, consultants, audit managers, security managers, developers, and operational support staff
- Service management professionals and ITSM trainers interested in achieving the Managing Professional designation
-
Before attending this course, you must hold the ITIL 3 or ITIL 4 Foundation certification.
-
After completing this course, you should be able to:
- Effectively manage key stakeholders
- Build and foster trusted relationships
- Shape customer demand and define service offerings
- Embed effective design thinking
- Optimize user experience and customer experience
- Understand how customer journeys are designed
- Target markets and stakeholders
- Align expectations and agree on details of services
- Onboard and offboard customers and users
- Act together to ensure continual value cocreation
- Realize and validate service value
| Module 0: Course Overview | |
| Module 1: Introduction | |
| Module 2: Understand How Customer Journeys are Designed |
|
| Module 3: Know How to Target Markets and Stakeholders |
|
| Module 4: Know How to Foster Stakeholder Relationships |
|
| Module 5: Know How to Shape Demand and Define Service Offerings |
|
| Module 6: Know How to Align Expectations and Agree on Details of Services |
|
| Module 7: Know How to Onboard and Offboard Customers and Users |
|
| Module 8: Know How to Act Together to Ensure Continual Value Co-Creation (Service Consumption/Provisioning) |
|
| Module 9: Know How to Realize and Validate Service Value |
|
5 reasons to choose HPE as your training partner
- Learn HPE and in-demand IT industry technologies from expert instructors.
- Build career-advancing power skills.
- Enjoy personalized learning journeys aligned to your company’s needs.
- Sharpen your skills with access to real environments in virtual labs.
Explore our simplified purchase options, including HPE Education Learning Credits.
© Copyright 2025 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
All third-party marks are property of their respective owners.
a50012913enw, H45XVS, March 2025