Course data sheet
ITIL® 4 Specialist: Create, Deliver, and Support (CDS)
HU0C2S
Table of Contents
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The ITIL 4 Specialist: Create, Deliver, and Support (CDS) course is about utilizing service management, adapting and adopting best practices, and using the ITIL service value system (SVS) framework to facilitate value co-creation in organizations. It is designed to enhance your skills in designing, delivering, and managing digital products and services and help you upgrade your strategy, manage issues effectively, and foster a culture of continuous improvement. It also provides clear guidance on how to collaborate and coordinate efforts to design, build, and support integrated and effective products and services, building on knowledge learned in your ITIL 4 Foundation training.
Additionally, the Create, Deliver, and Support course addresses the cultural and team management aspects of product and service management, provides an overview of the tools and technologies that support service management, and demonstrates how to integrate management practices into end-to-end value streams.
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Before attending this course, you should hold the ITIL 4 Foundation certification.
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After completing this course, you should have a better understanding of how to:
- Improve existing processes
- Effectively manage IT teams
- Optimize value streams and workflows
- Align digital services with business strategy
- Improve how services are developed
- Integrate new technologies and embed Lean, Agile, and DevOps ways of working
- Plan and build a service value stream to create, deliver, and support services
| Module 0: Course Overview | |
| Module 1: Introduction to Create, Deliver, and Support | |
| Module 2: The Evolution of Professionalism in IT and Service Management | |
| Module 3: Using Information and Technology to Create, Deliver, and Support Services | |
| Module 4: Value Streams to Create, Deliver, and Support Services | |
| Module 5: Practices for CDS |
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| Module 6: Prioritizing and Managing Work | |
| Exam Preparation | |
5 reasons to choose HPE as your training partner
- Learn HPE and in-demand IT industry technologies from expert instructors.
- Build career-advancing power skills.
- Enjoy personalized learning journeys aligned to your company’s needs.
- Sharpen your skills with access to real environments in virtual labs.
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a50012807enw, HU0C2S, March 2025