• 2.1. The core features associated with the Service are the same as the core service features associated with HPE GreenLake for Private Cloud Business Edition

3.1. HPE GreenLake for Private Cloud Business Edition at Equinix

• 3.1.1. This service option allows the underlying hardware to be deployed within an Equinix colocation facility.

3.2. HPE GreenLake for Private Cloud Business Edition at Equinix features

• 3.2.1.1. Selection of a colocation facility across the globe which eliminates the need for a user’s own facilities, IT capital outlay, and additional IT human resources.
• 3.2.1.2. Single, intuitive cloud-based user interface to manage data center and colocation deployed Systems.
• 3.2.1.3. Simplified ordering process as the rack, PDU, and top of rack switch decisions are predetermined.
• 3.2.1.4. One support and billing experience and contact from HPE.
• 3.2.1.5. Optimized sustainability, security, and resiliency through state-of-the-art hosting facilities delivered by the colocation provider.
• 3.2.1.6. Low latency, high bandwidth connections to major CSPs.

4.1. City location associated with a colocation facility

• 4.1.1. Selection of a city will automatically select the top of rack switch, the rack, and PDU options

4.2. Workload Requirements

• 4.2.1. All Flash
• Backed by Business Critical storage (applications not in scope)
• Wide range for performance expectations from 2GB10GB/sec
• Advanced site replication desired, with some tolerance for failover time
• 4.2.2. Hybrid Flash
• Backed by General Purpose storage (applications not in scope)
• Wide range of performance expectations from 0.3GB2GB/sec
• 4.2.3. Available Tiers
• Performance

  • Delivers the most performance within a chosen data availability level.
• Balanced

  • Delivers a balance of performance and capacity scaling within a chosen data availability level.
• Value

  • Delivers the most cost optimized performance level within a chosen data availability level.
• 4.2.4. Units of Measure of Commitment
• Block Storage
• CPU
• Memory

4.3. Internet connectivity and Firewall selection

• 4.3.1. Selection of the internet type and speed and the firewall termination to the Equinix facility Optional add-on features

4.4 The following are add-on features that may be configurable as part of the Service.

• HPE Defective Media Retention (DMR)
• HPE Comprehensive Defective Media Retention (CDMR)

5.1. HPE Tech Care Service Essential service level support is included as part of the Service.

5.2. Deployment services for the initial setup of PCBE within the chosen colocation facility.

6.1. Customers are responsible for procuring any 3rd party software licenses required for the Service e.g., VMware vSphere licenses, as the Service does not include any 3rd party software licenses.

6.2. Racks, PDUs, and switches:

• 6.2.1. The switch, rack, and PDU decisions for the colocation option are pre-determined

  • 6.2.1.1. The switches will be included as the standard switches available with the Private Cloud Business Edition solution.
  • 6.2.1.2. The rack and required PDUs will be included.

6.3. When ordering for delivery to multiple locations, a separate purchase order is required for each location.

7.1. Shared responsibility model

The Customer can choose from the following service level objectives (“SLO”):

8.1. Performance Optimized Tier

Service for I/O intensive, very-low latency workloads, and bandwidth intensive applications at a given availability level. Most common for SAP HANA, Oracle, Microsoft SQL Server, and IBM DB2 based applications.

8.2. Balanced Optimized Tier

Service designed to balance scalable capacity requirements with I/O sensitive, very-low latency workloads at a given availability level.

8.3. Value Optimized Tier

Service optimized for cost for I/O sensitive, very-low latency workloads at a given availability level.

• Same Service Level Agreement as stated in the Private Cloud Business Edition section in the HPE GreenLake Commercial Terms for select solutions.

HPE’s availability commitment applies separately to each account using the Service. Data availability service-level agreement conditions:

10.1. Customer responsibilities

• Connectivity to the platform, including Data Services Cloud Console and HPE Infosight; outages that happen while the device is not connected and sending data back to HPE will not qualify for this service-level agreement.
• Applying all HPE critical and recommended software updates (patches) within 10 days and HPE Alletra OS releases within 30 days of notification.
• Remediating any technical issues related to HPE GreenLake for Block Storage on-premises equipment or other customer equipment that HPE has proactively raised within 30 days.

10.2. In the event of an unplanned qualifying outage:

• If not proactively identified by HPE, the customer must open a support case with HPE within seven days.
• In the event that HPE is not able to determine the root cause of an outage due to missing information (log entries) or failure to recover equipment, parts, components, or other devices that are required to establish the root cause (outside of the equipment within the colo facility), the associated unplanned outage may not qualify for remediation under this service-level agreement.