HPE GreenLake Flex Solutions built for Nutanix

Introduction

HPE GreenLake Flex Solutions built for Nutanix leverage Nutanix Enterprise Cloud OS software, including its built-in, Acropolis Hypervisor (AHV), delivered through HPE GreenLake to provide customers with a best-in-class enterprise cloud solution. This partnership enables enterprises to deploy and manage private cloud environments with the simplicity, scalability, and flexibility typically associated with public cloud services. It is designed to modernize data centers, accelerate digital transformation, and simplify IT operations.

  • 1. Service overview

    With the Nutanix Enterprise Cloud OS software on factory pre-installed HPE ProLiant DX appliances, Customers can run any workload at any scale and instantly provision their own private or hybrid cloud.


    Nutanix Enterprise Cloud OS software has a combination of multiple hypervisor support, advanced data optimization, web-scale design including scale-out storage services, capacity management, 1-click lifecycle management upgrades, and much more.

  • 2. Service feature highlights

    HPE ProLiant Servers:

    • HPE ProLiant systems optimized for Nutanix’s software-defined infrastructure.

    Nutanix Software:

    • Nutanix AOS (Acropolis Operating System): Provides virtualization, storage management, and networking capabilities.
    • Nutanix AHV: Nutanix’s hypervisor for virtualization.
    • Nutanix Prism: Nutanix’s unified management interface for simplified operations.

    HPE GreenLake Services:

    • Pay-per-use pricing based on actual resource consumption.
    • Provides enterprises with an on-premises cloud experience, blending the control and security of on-premises solutions with the agility and scalability of public cloud services.

    Remote Nutanix Software Installation: Service Features

    • Service planning
    • Service deployment
    • Service configuration and deployment for VMware ESXi™ (optional feature)
    • Installation verification testing (IVT)
    • Customer orientation session

    Table 1.Remote software Installation Service features

Feature

Delivery specifications

Service planning

An HPE service specialist will contact the Customer to schedule the delivery of the services and validate that all predelivery requirements and prerequisites have been or will be met prior to software installation. During this service planning activity, the HPE service specialist will work remotely with the Customer to plan all the necessary activities. They will:

  • Communicate and verify the hypervisor, hardware, software, driver, and environmental prerequisites required for the installation of HPE GreenLake Flex Solutions built for Nutanix System software.
  • Collect, using a predelivery checklist, the information needed to plan the deployment, including confirmation that the server firmware is supported and determination of any steps needed to bring them within specifications, if applicable, prior to delivery of the software installation services.
  • Preinstall verification that the proposed network configuration meets product specifications.
  • Preinstall verification on the software configuration, subject to any limitations as described in this data sheet and review of the service deployment activities.
  • Schedule the service delivery at a time mutually agreed upon by Hewlett Packard Enterprise and the Customer, which shall be during local HPE standard business days and hours, excluding HPE holidays.

Service deployment

The remote service deployment activities will include the following tasks:

  • Setup, installation, and configuration—HPE professionals will deploy the HPE GreenLake Flex Solutions built for Nutanix System software and configure system settings, Nutanix Cluster deployment and configuration for the firmware, AOS, and AHV.
  • Hypervisor virtual switch configuration (up to two virtual switches and five port groups or VLANs).
  • Prism Central deployment/integration.
  • Download and install selected optional Nutanix software, if included with the HPE GreenLake Flex Solutions built for Nutanix System software as set forth under the SOW, for example, this may include, as follows: Nutanix Cloud Infrastructure, Nutanix Cloud Manager, Nutanix Database Service, Nutanix Unified Storage, and/or Nutanix End User Computing.

Service configuration and deployment for VMware ESXi (optional feature)

If VMware® software is provided by the Customer, the following deployment activities for the VMware software will be provided as specified:

  • As part of the deployment phase, HPE will remotely perform the following tasks: Configure the IP address assignment for one Nutanix node. HPE will configure Host and Cloud Management Platform (CMP) IP for one node as part of the Nutanix cluster deployment. Customer needs to provide Host and Controller Virtual Machine (CVM) IP address during the service planning phase.
  • Customers need to share three IPs in the same subnet. All the previously mentioned three IPs must be part of the same subnet (Layer 2) as this is required as per Nutanix design.
  • HPE will remotely deploy the VMware vSphere® vCenter Server on the VMware vSphere ESXi host provided by the Customer.
  • HPE will remotely utilize a virtual machine to deploy the Nutanix cluster with VMware vSphere ESXi.
  • VMware software provided by the customer must be at a version supported by VMware for deployment. Any requirements for versioning of Nutanix software to implement the VMware software must be met by Customers as a prerequisite for these services.

IVT

HPE will run its standard IVTs for this service.

Customer orientation session
  • Once the software installation is complete, the HPE service specialist will conduct a brief orientation session on the HPE GreenLake Flex Solutions built for Nutanix System software on basic product usage and special features. The specialist will also be available to answer questions, as appropriate. This session will not exceed one hour per cluster.
  • This orientation session will be completed on the same day of the software installation and will specifically cover a demonstration of the HPE GreenLake Flex Solutions built for Nutanix System software basic features.
  • The Customer is responsible for ensuring attendance at this session and providing the necessary logistics to enable HPE to provide the orientation session.
  • Review basic maintenance tasks to be performed on a regular basis and on an administrative interface—data protection capabilities.
  • The orientation session is informal and is not intended as a classroom activity or as a substitute for formal product training. Other subject areas, such as hardware management, security, volume management, and snapshots, are covered by HPE Education Services training courses. To improve the quality of the session, the Customer should be familiar with the management of several components of the solution (such as Nutanix AOS, AHV, Prism, [and or options such as Nutanix Cloud Infrastructure and Nutanix Cloud Manager], HPE ProLiant DX hardware).
  • The orientation session does not cover the networking for AHV deployment.
  • The orientation session does not cover networking and VMware vCenter® for ESXi-based deployments.

  • 3. Customer responsibilities

    • In addition to the prerequisites or other eligibility requirements identified during the service planning session, the Customer is also responsible for the following:
      • The Customer will be responsible for the pulling and installation of cables outside the immediate work area; configure and provide network cables, IP addresses, and subnet masks required for the installation as defined in the product documentation.
      • Supply and implement an Ethernet network and make sure it is operational at the HPE GreenLake Flex Solutions built for Nutanix System software location.
      • When services are purchased for multiple HPE GreenLake Flex Solutions built for Nutanix System software, where geographically separate sites are being configured, Customers must make sure the networks and gateways are fully operational between locations.
      • Customers must provide one IP address of the same network per node and CVM to enable the deployment of the node and configure the CVM.
      • Domain Name Services (DNS) needs to be configured by the Customer.
      • When this service is being used to add additional nodes to an existing cluster of HPE GreenLake Flex Solutions built for Nutanix System software, the Customer is responsible for ensuring that firmware and software are at the latest levels, as specified by HPE, in the existing cluster.
      • Customers need to allow network traffic on the required ports through the firewall for Nutanix deployment.
      • Customers must provide one IP address of the same network per node and CVM to enable the deployment of the node and configure the CVM.
      • If the Customers elect to provide the VMware software (not included as part of the HPE GreenLake Flex Solutions built for Nutanix System software under the SOW), they are responsible to provide its ISO image files.

    • The Customer will:
      • Ensure that all service prerequisites identified in the Customer responsibilities and HPE responsibilities sections or otherwise communicated have been met prior to delivery of the on-site services.
      • Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals. The staff should also provide information and ensure that all hardware that the HPE service specialist will need to deliver this service is available, along with software products that are properly licensed. They should also be available to assist HPE in facilitating the delivery of this service.
      • Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service, if applicable.
      • Review, complete, and provide the HPE GreenLake Flex Solutions built for Nutanix Site Readiness checklist and HPE ProLiant DX with Nutanix pre-deployment checklist to the service specialist prior to the installation date.
      • Provide sufficient network connectivity and ensure that any required network connectivity (LAN and VLAN) is configured and available to the HPE ProLiant DX with Nutanix servers.
      • Be responsible for all data backup and restore operations.
      • Allow HPE connectivity at all locations where the service is to be performed.
      • Give HPE personnel full and unconditional access to all software products to be installed and configured.
      • Retain and provide HPE, upon request, all original software licenses, license agreements, license keys, and subscription service registration information, as applicable for this service.

  • 4. HPE responsibilities

    Prior to the configuration of the in-scope Nutanix and VMware software (if applicable), the HPE ProLiant DX hardware must be racked, powered, LAN cables connected, and HPE iLO configured. These hardware activities are covered by the hardware installation service.

  • 5. Service limitations

    Remote Software Installation Services will be performed during local HPE business days and hours, excluding HPE holidays.


    The Remote Software installation service is delivered remotely as a single event at one physical site on a single HPE GreenLake Flex Solutions built for Nutanix System software on aper-node basis. If a multi-site implementation is required, then additional services are required (not included in the scope of this data sheet). Contact an HPE sales representative for more details.


    Activities such as, but not limited to, the following are excluded from the remote software installation service:


    • Application integration or integration of third-party products or peripherals not included with the HPE GreenLake Flex Solutions built for Nutanix System software.
    • Backup, recovery, and support of the operating system, other software, and data.
    • Operational testing of applications or additional tests requested or required by the Customer.
    • Planning, design, or implementation of the Customer’s overall network infrastructure/architecture.
    • Installation and configuration of switches, routers, or network gateways.
    • Integration with any hardware or software components not supported by the HPE ProLiant DX with Nutanix product.
    • Workload migration from existing infrastructure to HPE ProLiant DX with Nutanix.
    • Physical to virtual or virtual to physical server transformation and migration.
    • Upgrade of existing HPE GreenLake Flex Solutions built for Nutanix System software to the latest software and firmware matrix.
    • Hardware resiliency test.

  • 6. General provisions / other exclusions

    The remote software installation services are delivered remotely.


    HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.


    HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides HPE.


    The remote software installation service is delivered as a single, contiguous remote event.


    Activities such as, but not limited to, the following are excluded from the remote software installation service:

    • Service deployment of HPE GreenLake Flex Solutions built for Nutanix System hardware rack, power, LAN cabling, and HPE iLO configuration. These deployment activities are covered by the hardware installation service.
    • Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify the HPE GreenLake Flex Solutions built for Nutanix System software.
    • Service required due to causes external to the HPE GreenLake Flex Solutions built for Nutanix System software.
    • Any services not clearly specified in this document.
    • Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services unless otherwise specified as part of a service feature description.

  • 7. Nutanix License and Service Agreement

    • The provisioning of Nutanix software and services by HPE as set forth in this agreement is governed by the respective Nutanix agreements.
    • Customers are responsible for accepting such agreements directly with Nutanix.
    • In accordance with the HPE GreenLake terms, Customers are responsible for reviewing the shrink-wrap terms below at the time of installation and hereby authorizes HPE to accept such shrink-wrap terms on its behalf:

  • 8. Nutanix Software Support

    Software support is provided directly from Nutanix, under the Nutanix Software Support Agreement at the Mission Critical support level.


    HPE will act as the first point of contact for Customers for any issues with the HPE GreenLake Flex Solutions built for Nutanix System software. For issues with the Nutanix software, HPE will open a case with Nutanix on the Customer’s behalf and then Nutanix and the Customer will work directly together to close the case.


    See Nutanix support for more information regarding Mission Critical software support from Nutanix. For informational purposes, support is currently delivered by Nutanix in the English language only.

  • 9. Applicable Terms and Conditions

Terms

Link

Data Privacy and Security Agreement

https://www.hpe.com/psnow/doc/a50009396enw

Data processing & security measures

https://www.hpe.com/psnow/doc/a50009358enw?jumpid=in_pdfviewer-psnow

Sub-processor list

HPE Support and Professional Services sub-processor list

HPE aaS Terms for Customers (unless otherwise stated in the Change Order Form.)

https://www.hpe.com/psnow/doc/a50009054ENW

© Copyright 2025 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. Changes will not affect effective agreements referencing this document and will be posted as a new version together with the effective date. Previous versions of this document will remain accessible. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

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