HPE GreenLake for Disaster Recovery (the “Service”) is software-as-a-service offered on the HPE GreenLake edge-to-cloud platform (the “platform”). It provides disaster recovery as-a-service for on-premises resources. The Service was designed for application, storage and backup administrators responsible for maintaining application-level resiliency.

• 1.1. The Service is delivered via the platform and enables management of disaster recovery using a web interface - consolidating management of disaster recovery at multiple locations.

• 1.2. The Service deploys the necessary components into the protected environments to enable operation. Subscription to the Service is based on the number of unique resources configured for protection

• 1.3. As part of the Service, HPE authorizes Customer to access the Service during the term in accordance with the Agreement.

2.1. Continuous Data Protection (CDP)

• The Service provides continuous data protection (CDP) capabilities and replication to minimize downtime and to enable applications to recover from disruptive events, for example, unplanned outages, cyber-attacks, hardware failures or human error.

2.2. Protection Groups

• Protection Groups define replication and failover settings for one or more resources, and protect one or more resources together in a consistent fashion, ensuring every point in time that is recoverable is from the same point in time for all resources within the Protection Group.
• Protected Resource is a resource that has one or more available recovery points. Resource is defined as the unique, defined entity to which protection can be applied. An entity, in this example is a virtual machine. The Service does not include the provision of the entities to which it applies.
• The Service measures the number of Protected Resources configured for protection and will prevent the user from exceeding the Commitment.

3.1. Subscription to the Service includes product support for the duration of the Subscription. Support can be accessed by telephone, email (support@zerto.com) or on-line, using the ‘Help’ button in the Data Services Cloud Console application on the platform.

4.1. Pre-Release Materials

• HPE may make available to Customer certain software, features, functionality, improvements, and/or enhancements in advance of their general availability (Pre-Release Materials). Customer agrees the Pre-Release Materials: (i) are not to be used in a production environment; (ii) may or may not ever be made generally available by HPE as part of an update or otherwise; (iii) are not under warranty or support; (iv) are not at the level of compatibility, performance and/or scalability of the Service as the case may be; (v) may not operate correctly; and, (vi) may be subject to additional terms and conditions that are specific to such Pre-Release Materials. Customer agrees to notify HPE of any bugs, errors or problems with respect to Pre-Release Materials.

4.2. Support excludes:

• Expertise or assistance on components, systems, servers or software not directly related to the Service.
• Support for equipment, services and software that is not provided by HPE.
• Support for third party software, services, or solutions.
• In accordance with the order of precedence provisions of this service description the support response provisions referenced in this paragraph prevail over the same provisions of the Data Services Solutions Terms. Any on-premises software component of the Service will not be supported and may not be used outside of an active Subscription to the Service.

4.3 HPE support obligations do not apply to any unavailability, suspension or termination of the Service, or performance issues: (i) resulting from a suspension of the Service and/or support as described in this service description and the HPE aaS Terms for Customers; (ii) caused by factors outside of HPE reasonable control, including any force majeure event, Internet access or related problems outside the Service; (iii) resulting from any actions or inactions of Customer or any third party; (iv) resulting from Customer equipment, software or other technology and/or third party equipment, software or other technology (other than third party equipment within HPE direct control); or (v) arising from our suspension and termination of Customer’s right to use the Service in accordance with this service description and HPE aaS Terms for Customers (collectively, the Support Exclusions).

5.1. Copy Operations

• Using storage system snapshots as part of the backup process may cause more data to be copied to the backup storage than expected. Where the backup storage consumption is metered for billing purposes, this may cause more storage consumption to be billed for than expected. The user is responsible for understanding how the Service operates and maintaining compliance with data governance regulation(s).

5.2. Termination

• The Service will notify the Customer of the approaching expiry of a Subscription. The Customer can purchase a follow-on Subscription before the current Subscription expires. The follow-on Subscription will start after the expiry of the current Subscription making the Service continuous.