Commvault software is an industry-leading backup, recovery, and data management solution that is tested and validated with HPE storage and server products, including HPE Primera, HPE 3PAR, HPE Nimble Storage, HPE StoreOnce systems, HPE Apollo, HPE ProLiant, HPE SimpliVity, and HPE Nimble Storage dHCI platforms, and HPE Cloud Volumes Backup. It provides a comprehensive enterprise-grade solution that allows organizations to protect and manage their data regardless of where it lives (on-premises or cloud).

Through the HPE Complete program, you get the benefit of a convenient, one-stop shop for validated backup and recovery solutions, reducing risk and improving recovery readiness. This allows you to focus on enhanced business outcomes such as:

1.1 Data protection for hybrid cloud environments enabling improved multicloud support for increased flexibility

1.2 Simplified intelligent data protection using artificial intelligence (AI) and machine learning (ML) to provide better insights into your data and to provide intelligence-driven protection from ransomware and other threats

1.3 Backup as a Service providing a consumption-based service offering using HPE GreenLake

2.1 Data protection for hybrid cloud HPE and Commvault integrated solutions simplify protecting data in hybrid cloud environments with flexible deployment options across traditional scale-up and modern scale-out architectures that allow Customers to:

• 2.1.1 Improve recovery SLAs through Commvault IntelliSnap® technology integration with HPE Primera, HPE 3PAR, HPE Nimble Storage, and HPE XP.
• 2.1.2 Backup data seamlessly to the cloud for long-term retention and reliable disaster recovery through Commvault Complete™ Backup and Recovery integration with HPE StoreOnce Catalyst. Customers can directly back up to the cloud with HPE Cloud Volumes Backup. HPE StoreOnce Customers can easily move their backup data to the cloud using HPE Cloud Bank Storage, for long-term retention of data in the cloud.
• 2.1.3 Deliver predictable and scalable performance using a software-defined scale-out architecture with Commvault HyperScale™ X technology reference designs for HPE Apollo and HPE ProLiant servers; mitigates forklift upgrades.
• 2.1.4 Protect, recover, and manage data on-premises in hybrid environments through integration with HPE ProLiant for Microsoft Azure Stack.

2.2 Simplified intelligent data protection

HPE and Commvault solutions use AI and ML to simplify tasks that Customers don’t have time to do, can’t do, or don’t want to do. Intelligence is the key to extracting value from the data. Capabilities include:

• 2.2.1 Monitoring operations and infrastructure to help ensure that high-priority backup jobs such as backing up production storage come first and alert Customers in advance of any problems. Jobs are balanced automatically to enable peak system performance across the HPE infrastructure.
• 2.2.2 Managing recovery readiness by comparing recovery objectives against backup windows to help ensure SLAs can be met. Changes are made dynamically to increase resources and verify objectives are met.
• 2.2.3 Monitoring your environment for anomalies such as suspicious user behavior or ransomware attacks. When unusual behavior is identified, fixes are applied, and notifications are sent automatically.
• 2.2.4 Simplifying the rapid recovery of mission-critical data using the intelligent index to accelerate the search and recovery of files. This is enabled through the seamless integration of Commvault IntelliSnap technology with HPE Primera, HPE 3PAR, HPE Nimble Storage, and HPE XP.
• 2.2.5 Providing global intelligence across the HPE server and storage portfolio with HPE InfoSight. AI operations provide Customers with global visibility into detailed system, performance, and capacity utilization, enabling predictive analytics and recommendations for performance optimization.

2.3 Installation services

These services include the installation of the Commvault Software included as part of the Commvault Systems.

As part of the installation services, HPE will install the Commvault software included with the Commvault Systems and Customer agrees to allow HPE to accept the terms of the Commvault end user license and limited warranty agreement, (collectively, the shrink-wrap terms) on behalf of Customer, which maybe in electronic format, embedded in the software, or contained within the software documentation. Customer acknowledges that the shrink-wrap terms govern Customer’s use of the Commvault software and Customer is responsible for reviewing such shrink-wrap terms and hereby authorizes HPE to accept all shrink-wrap terms on its behalf.

HPE will schedule a remote installation planning meeting with Customer prior to installation of the Commvault Systems. During the installation planning meeting, HPE will review any Customer responsibilities required for the installation.

All installation activities will be coordinated through the HPE account support manager (ASM) and utility delivery manager (UDM).

The following shall apply with respect to the buffer and trigger capacity percentages as follows:

The buffer capacity amount as set forth in System Details does not apply to the Commvault Systems, as it is bundled into the installed capacity and is not separately identified.

In accordance with HPE GreenLake Flex Solutions during the support planning and review sessions, Customer and HPE review the Commvault Systems capacity measurements and consumption trends and discuss Customer’s forecast of anticipated consumption. If additional capacity is required, HPE will work with the Customer to add capacity to the Commvault Systems as part of the change management process.

Collection and reporting of used capacity will be used to determine when additional licenses need to be provided through the capacity management and change order process.

4.1 Software support is provided directly by Commvault.

4.2 The level of support resold by HPE under this exhibit is Commvault Enterprise support for the Commvault software provided with the systems and a support coverage term coterminous with the Commvault System Term

4.3 As part of the support planning and review sessions as detailed in System Details, or sooner if necessary, the Customer must communicate any potential changes to their environment, including but not limited to, any planned upgrades or updates to the Commvault software provided as part of the systems with the ASM. This includes, but is not limited to, working with the ASM to make sure that the Commvault software version and the operating system versions are compatible.

commvault.com/support

The Customer is responsible for the performance of the following tasks associated with the Commvault Systems. The Customer is responsible for:

• For making any necessary network connection configuration changes
• For implementing the necessary licensing and support agreements directly with Commvault as set forth in the SOW
• For installation of any operating systems, hypervisors, and related virtualization software

6.1 Service Level Agreement

• 6.1.1 Incident Support (Standard)
• 6.1.1.1 12x5 Global Support Queue 1 hour response, Sev 1
• 6.1.1.2 Maintenance Advantage Knowledge Base
• 6.1.1.3 Access to SW Updates and Fixes
• 6.1.1.4 Commvault Cloud Services Reporting

• 6.1.2 Enhanced Support (Premium)
• 6.1.2.1 24x7x365 Global Support Queue 1 hour response, Sev 1
• 6.1.2.2 Incident avoidance
• 6.1.2.3 Automated proactive monitoring/File System Analytics
• 6.1.2.4 Maintenance Advantage Knowledge Base
• 6.1.2.5 Access to SW Updates and Fixes
• 6.1.2.6 Commvault Cloud Services Reporting

• 6.1.3 Proactive Support (Proactive)
• 6.1.3.1 24x7x365 Global Support Queue
• 6.1.3.2 15-minute response, Sev 0
• 6.1.3.3 Remote Coverage
• 6.1.3.4 Premium OPS Management Reporting
• 6.1.3.5 Proactive Monitoring/ Notification
• 6.1.3.6 Incident Management and Trending
• 6.1.3.7 Support Monitoring and Analytics
• 6.1.3.8 Remote Monthly Incident Reviews
• 6.1.3.9 Priority Escalation Paths to SMEs & Development Teams
• 6.1.3.10 Maintenance Advantage Knowledge Base
• 6.1.3.11 Access to SW Updates and Fixes
• 6.1.3.12 Commvault Cloud Services Reporting

• 6.1.4 Predictive Support (Predictive)
• 6.1.4.1 24x7x365 Global Support Queue 15 minute response, Sev 0
• 6.1.4.2 Credit for Commvault services (e.g., PS, RSE, training, personalization)
• 6.1.4.3 Shared SAM and TAM oversight
• 6.1.4.4 Enterprise Support Dashboard
• 6.1.4.5 Managed access to early- release Commvault software
• 6.1.4.6 Quarterly business/value reviews (Health Checks, MR, CMR reviews)
• 6.1.4.7 Quarterly technical reviews
• 6.1.4.8 Personalized trending and analytics
• 6.1.4.9 Proactive guidance and Best Practice recommendations
• 6.1.4.10 Premium Ops Management Reporting
• 6.1.4.11 Priority Escalation Paths to SMEs & Development Teams
• 6.1.4.12 Annual executive and technical briefings
• 6.1.4.13 Deeper insight into usage patterns, business needs, and improvement opportunities.
• 6.1.4.14 Maintenance Advantage Knowledge Base
• 6.1.4.15 Access to SW Updates and Fixes
• 6.1.4.16 Commvault Cloud Services Reporting