HPE GreenLake at Digital Realty Trust combines the benefits of a cloud experience while letting Customers keep full control of their IT with the advantages of colocation, which relieves Customers from the capital expenditures and the burden of running a data center on their premises. With HPE GreenLake with colocation, Hewlett Packard Enterprise can deliver any HPE GreenLake Flex Solution or cloud service at a colocation partner with one agreement, one point of contact, and a single invoice.

Use of licensed space

Customer will comply with the procedures, rules, regulations, product exhibits and policies, security practices, and policies established by Digital Realty Trust, as amended from time to time, as set forth in this agreement or located online at digitalrealty.com/leasing.

Access

Customer-designated personnel must:

• Use Digital Realty Trust’s issued access badges and/or biometric readers to gain entry
• Present a valid, government-issued ID to security prior to being issued an access badge
• Not loan access badges to any other person
• Always display access badges and cards
• Report the loss of the badge immediately to Digital Realty Trust security personnel if lost or stolen, so the badge can be deactivated
• Always use a badge to access a space secured by a badge-activated access control system and do not tailgate into a space secured by Digital Realty Trust’s access control system (including a Point of Presence room).
• Report any problems with malfunctioning doors or other possible security concerns to Digital Realty Trust’s security or Site personnel immediately
• Agree with Digital Realty Trust buildings being under 24-hour closed-circuit TV camera surveillance. By accessing or using Digital Realty Trust Sites and services, Customer agrees that it will be recorded and videos may be used for investigative purposes
• Provide HPE and keep current a list of parties authorized to access your Customer space or the Site
• Not access the mission-critical areas other than the data center space that encompasses your Customer space unless prior written approval from Site management and access is specifically granted for those areas, and then only for the approved duration and scope. This includes, for example, the roof, electrical, HVAC, and connectivity areas.
• Customer may not sublicense or permit access to or use the Site or any licensed space by any third parties.
• HPE and HPE subcontractors may access Customer’s licensed space (i) during an emergency, (ii) to perform Remote Hands or other services for Customer, (iii) as needed to perform those services necessary for the use of the Site by others, or (iv) as otherwise permitted under this Agreement.
• Access by Customer to any shared work area (or any other common area) may be restricted at any time, including when another Customer is in such area.

Redundant power circuit policy

A power circuit is a redundant circuit only if at all times it meets both of the following conditions:

1. It is part of a redundant power circuit pair.
2. The aggregate draw of such a redundant power circuit pair does not exceed the limit of one of the power circuits in the redundant power circuit pair.

Accordingly, if a power circuit is originally a redundant power circuit pair but subsequently fails to meet conditions (a) and (b) simultaneously, such a power circuit will thereafter be deemed a primary power circuit and a change order will be created.

Improvements

• Customer may make alterations (including additions, improvements, or replacements) to the licensed space or any other portion of the building only

1. With HPE’s prior written approval
2. In accordance with Digital Realty Trust’s terms and conditions of approval, if any

   • Cabling at the building by or on behalf of Customer may only take place after prior written approval of colocator and shall only follow the routes designated by colocator and its instructions.
   • Upon termination or expiration of the colocation Agreement, Customer shall restore the licensed space substantially to its condition as of the date on which the licensed space was first made available to Customer; reasonable wear and tear is excepted.

Operations and maintenance

• Unless otherwise set forth in the Agreement, Customer is solely responsible for the operation and maintenance of all systems within a licensed space.
• Customer shall operate all systems in accordance with published technical specifications and in compliance with all colocater’s policies.

Cold aisle containment

• In connection with these colocation services, HPE shall determine in its reasonable discretion whether cold aisle containment is required based on the size and density of the environment.
• In the event cold aisle containment is required, Customer shall be required, at its expense, to install and maintain a cold aisle enclosure system for all cabinet rows located in the licensed space in a timely manner. Such a system shall help ensure that the mixing of colocator’s cold air supply and exhaust (hot air) from the system is minimized.

Customer-provided equipment

System housed in the licensed space is limited to systems provided by HPE under the Agreement, except where specifically agreed otherwise by HPE in writing. In case Customer needs to install equipment in the licensed space, Customer shall send a request to HPE, and upon HPE’s approval, such equipment shall be added to the Agreement solely for purposes of including the equipment in the licensed space. For clarity, such Customer-provided equipment will not receive any services from HPE, and such equipment shall:

• Be identified and documented in the Agreement
• Be included in the data center facility design and change management
• Be installed into separate racks (and may be installed in separate cages)
• Be supported under a separate contract. Support cases received by HPE will be routed back to Customer if related to the Customer-provided equipment so that Customer may engage the appropriate support contract
• Comply with all the requirements in this service description and the Agreement

Power

Electricity is provided under a contracted power pricing model as defined in the following from an identified utility company. Depending on in which building the colocation Services are performed, Customers can be provided with three different options for power supply:

• Standard AC power—Two feeds per A/B circuit pair. One feed is supplied by a UPS system. The other feed, serving as a backup, is supplied by a normal (interruptible) power supply system. Input power for both systems is provided by the commercial power supply system, which is backed up by stand-by generators.
• Advanced AC power—Two feeds per A/B circuit pair. One feed is supplied by a UPS system. The other feed, serving as a backup, is supplied by a second UPS system. Input power for both systems is provided by the commercial power supply system, which is backed up by standby generators.
• Advanced DC power—Two feeds per A/B circuit pair. One feed is supplied by a DC rectifier unit. The other feed, serving as backup is supplied by a separate but identical DC rectifier unit. Input power for the two rectifier systems is provided either by a UPS system or the commercial power supply system, which is backed up by standby generators.

The building is equipped with power infrastructure, including diesel generators with fuel storage, uninterruptible power supply (UPS), various redundant elements in the distribution network throughout the building, as well as 24x7 support and effective escalation procedures. Customer space provides the following power options that may vary per building due to local customs and/or regulations:

• AC power breaker plug set and voltage: 16A, 32A, or 63A/230V single phase or 400V three phase
• DC power voltage: 48V
• DC power breaker plug set: Various sizes

Power is provided per breaker plug set (plugset) consisting of one miniature circuit breaker (MCB) and one plug on the A feed and one MCB and one plug on the B feed. The plugs are installed by colocator under the raised floor at the location of the cabinet or at such points in the Customer’s space, as requested by the Customer. The point of supply of the AC and DC power is at the installed plugs. Colocator shall not be liable for any losses and/or damages caused by the (lack of) distribution of power beyond the SLA demarcation line as provided by colocator

Customer shall not exceed 80% of the maximum continuous load from one MCB on the A or the B feed. The total sum of the combined continuous load on the A and the B feed shall not exceed the 80% of the maximum continuous load from one of the MCBs on either the A or the B feed. The contracted capacity shall follow the 80% maximum utilization of MCB, instead of the actual MCB rating.

Electrical power delivery systems have been designed to provide an uninterrupted supply of electrical power through various primary and secondary supply mechanisms. For electrical power delivery to the licensed space, Customer will receive one of the following configurations based on their order:

• Non-redundant power—Electricity delivered through one power circuit
• Redundant power—Electricity delivered through two power circuits from two different power busses.

Contracted power

The power threshold set forth in “Section 3. System Details” of the Statement of Works (SOW) represents the total amount of power that Customer is allowed to utilize in the licensed space and for which Customer is required to pay (contracted power).

Customer shall not exceed the contracted power without HPE’s prior written approval. If at any time during the applicable Agreement term, Customer’s actual power utilization exceeds the contracted power allotment for any reason, HPE will require Customer, and Customer hereby agrees, to implement a change order to increase the contracted power to an amount of at least equal to the amount of such excess usage, and Customer also shall pay for the additional utilization used by Customer prior to the effective date of any such change order.

Climate control

The climate is controlled in the colocation area to help ensure a predictable and consistent environment.

Connectivity services

The services described in this section are included as part of the colocation services if such services are set forth in “Section 3. System details” of the SOW.

Cross connects

If purchased, the scope of the installation of cross connects shall be solely to run and terminate a physical cable and test the cable to confirm the physical layer thereof.

Physical security

The licensed space employs the following technical and organizational measures:

• Access control/ badging identification—Badge IDs are provided to all visitors/Customers; suite access location is defined during identity verification and IDs are programmed to grant access into the authorized space.
• Lobby and reception security—Highly visible multilevel authentication prior to entry to a data center lobby: human trap, biometric, iCLASS reader, ballistic-rated vestibules, and HD camera authentication.
• Guard force management—Data center looked after by on-site security 24x7; visitor screening process upon entry into any facility by on-site security, to help ensure that each person’s identity is verified and approved.
• Surveillance standards / security video 24x7 remote camera monitoring backed by digital recordings and infrared detectors are located in multiple Sites with footage retention that meets or exceeds industry standards in conjunction with SOC 2 requirements.
• Key control system—Utilization of the Morse Watchman key custodian to store Customer cage keys. All users are defined by an individual code. This key management system is used to track key issuance and report key inventories daily.
• Private cage—If purchased, Customer will receive a private cage with access to the private cage restricted only to authorized persons by means of an additional card reader or biometric scanner on the cage door.
• Secure cabinet—If purchased, Customer will receive a secure cabinet with access to the secure cabinet restricted only to authorized persons by means of an additional locking mechanism on the cabinet door.

HPE shall have no liability with respect to unauthorized access caused by the acts or omissions of Customer or individuals that are authorized by Customer to access the licensed space.

HPE promptly shall report to Customer any instances of unauthorized access into the licensed space that becomes known to HPE during the course of its performance of the colocation services for Customer.

Customer safeguards

Notwithstanding anything to the contrary in the agreement, Customer acknowledges and agrees that it is the sole responsibility of Customer to implement administrative, technical, organizational, and operational safeguards and other security measures to protect the security and confidentiality of confidential information and other information of Customer from unauthorized access, disclosure, or control, including but not limited to, implementing appropriate access controls, theft detection measures and firewalls to protect any such information against any unauthorized access, disclosure, or control.

Notifications

Customer will designate one or more persons whom HPE may contact at any time in the event of an emergency or otherwise as needed by HPE. Customer will provide HPE a means of contacting such persons at any and all times. HPE prefers, but does not require, that such

contact method be the telephone number and email address of 24 hours operations centers staffed by persons familiar with Customer’s use of its licensed space and systems.

Office space and storage space

Any office space and storage space ordered as set forth in the SOW includes the standard features (and, with respect to office space, standard services) as set forth therein. Additional features, functions (for example, additional security or buildout), and services (including any utilities or other services in addition to those identified in the SOW), or services in frequency, scope, quality, or quantity substantially greater than those which HPE determines are normally required for general office use shall be subject to additional charges.

If any lights, machines, or equipment (including but not limited to computers) used by Customer in the office space or storage space materially affect the temperature otherwise maintained by the Site’s air-conditioning system or generate substantially more heat in the Site than that would normally be generated by the lights and business machines typically used for general office use, then HPE shall have the right to initiate a change order with additional charges required to install any machinery or equipment, which is considered reasonably necessary to restore the temperature balance between the office space or storage space and the rest of the Site. This may include, but is not limited to, equipment which modifies the Site’s air-conditioning system. Customer agrees to implement such change order with HPE or the Reseller, as applicable, in a timely manner.

Service issue reporting

Customer may report performance issues and deficiencies relating to the colocation services to HPE by utilizing the process set forth in the HPE GreenLake Flex solutions service description.

Reserved rights

Title to all Sites and products used to deliver the colocation Services (excluding Systems) shall remain with colocator. HPE, including colocator, (and its employees or contractors, where applicable) retains the right to enter or access the licensed space for any legitimate business purpose. This includes, without limitation, verifying Customer’s compliance with the terms and conditions of this service description; taking any reasonable measures to prevent damage or loss from occurring to the Site, any portion thereof, or customers of colocator (other than Customer); and providing access to the Site and/or the licensed space as deemed necessary or appropriate in response to a request by law enforcement authorities or as required by applicable law.

System removal

After the conclusion of the agreement term or the effective date of any earlier termination of the agreement (the grace period), whichever occurs first, Customer shall

• Vacate and return the licensed space to the same condition as it was in when first made available to Customer—reasonable wear and tear excepted
• Remove all Systems and fit-out improvements from the licensed space

Insurance requirements

In addition to any insurance requirements as set forth in the Agreement, Customer must meet the following additional insurance requirements:

During the term of the colocation and such additional periods of time required under this section, each party will maintain in full force and effect, at its expense, insurance coverage as specified in this section. If a party carries claims and made policies to satisfy any of the requirements of this section, such party will maintain such policies without endangering aggregate limits at the following stated minimums, for at least one year after termination of the Agreement.

Worker’s compensation or social scheme

Customer will provide a worker’s compensation insurance as required by law or regulation, having jurisdiction over the supplier’s employees. If the jurisdiction has a social scheme, the insuring party agrees to be in full compliance with the laws thereof. Where permitted by law, such policies will contain a waiver of the insurer’s subrogation rights against the other party.

Employer’s liability insurance will provide coverage in amounts not less than the local currency equivalent of $1,000,000.

General liability or public liability

General liability or public liability insurance will be provided with limits of liability and coverage as indicated in the following:

• Premises and operations
• Products and completed operations
• Contractual liability
• Property damage (including completed operations)
• Explosion, collapse, and underground hazards (ECU) when supplier will create risk normally covered by such insurance
• Personal injury liability

General liability or public liability limits will not be less than a combined single limit for bodily injury and property damage of $1,000,000 (one million US dollars) per occurrence; $1,000,000 (one million US dollars) for personal injury liability; and $10,000,000 (ten million US dollars) general aggregate. In addition to the $10,000,000 (ten million US dollars), general aggregate products and completed operations aggregate in the amount of $5,000,000 (five million US dollars) will apply.

Additional insureds

General liability or public liability policy and any automobile liability policy (if required under this section) of the insured party will include the other party, its officers, directors, and employees as additional insureds and will stipulate that the insurance afforded additional insureds will apply as primary insurance and that no other insurance carried by any of them will be called upon to contribute to a loss covered thereunder. If claims-made policies are provided, the insured party will maintain such policies without endangering aggregates, for one year after the expiration of the term.

Property

Customer will carry all-risk property insurance with limits adequate to cover the property and equipment of HPE.

Certificates of insurance

Upon request, each party will provide the other party a certificate of insurance evidencing the required coverage and limits.

• In no event will the coverage or limits of any insurance maintained by a party under this Agreement or the lack of unavailability of any other insurance limit or diminish in any way the insured party’s obligations or liability to the other party under this agreement.

Audits

Right to operational audit

Customer has the right to audit colocator’s performance with respect to services performed under this agreement, at any time within 21 days (and in urgent cases upon 48 hours) prior notice to HPE. Such audit may also apply to colocator’s records, supporting documents, and systems as reasonably necessary to confirm colocator’s compliance with the provision of the services (including where necessary to confirm compliance with any data protection requirements).

Any audit or inspection will occur during colocator’s normal business hours and the auditors shall be accompanied by and comply with the instructions of an engineer of the colocator operations department at all times. The auditors shall refrain from touching or switching any equipment, other than Systems included in “Section 4. System Details”.

In addition to any Customer responsibilities set forth in the agreement, the following Customer responsibilities shall apply with respect to the colocation services.

Implementation of HPE GreenLake in colocation

• The Customer is responsible for telecom design and requirements including procurement, installation, and testing of circuits and complete network environment.
• The Customer is responsible for their carrier support.
• The Customer will work with HPE to identify a single point of contact for colocation services.
• The Customer is responsible to ensure that all capacity changes have the required space, power, and environmental resources necessary for optimal operations.

Proactive support and ongoing maintenance

• Customer will need to provide HPE with a list of authorized users (required for portal setup).
• Customer will provide physical interaction with systems (including power on / power off, reading error messages, implementing commands, and such) as requested by HPE. This may be accomplished by Customer ordering/using Remote Hands support, subject to applicable charges.
• Customer is responsible for the day-to-day operations of the Systems. Remote Hands may be ordered at an additional cost to assist with support.
• Customer will need to stay within contracted power usage.

Support planning and review sessions

The scope of the support planning and review sessions described in the Agreement includes review and discussion of Customer’s colocation needs (including forecasts) and any impact to the colocation services as part of these reviews.

Customer responsibilities on connectivity

• Customer will need to provide network connectivity and bandwidth for diagnostic and metering tools to monitor hardware based on the agreed-upon implementation plan.
• Customer is responsible for telecom design and requirements including procurement, installation, and testing of circuits and complete network environment.
• Customer will need to provide HPE with the necessary IP addresses, LAN connections, and network topology required for diagnostic/billing connection devices and/or interconnecting software.
• Customer is to supply documented processes for carrier support to troubleshoot issues with infrastructure and environment at colocation.