• Presents results in a format intended to help Customers improve the performance of their eligible products
• Can help identify potential issues before they may affect the Customer’s business operations
• Is intended to facilitate improvements in storage system management by comparing the system’s current state with recommended HPE best practices
• Is performed with no required downtime for the supported technologies
• Allows Customer’s IT resources to stay focused on core tasks and priorities
• Can help minimize the impact to business users of changes affecting the HPE storage infrastructure
• Is intended to create a change management plan aligned to the Customer’s business requirements and change process

• Planning and preparation
• Data gathering
• Analysis and report generation
• Report presentation

Table 1. Service features

• The Customer must have an active HPE Complete Care Service standard or basic support agreement for the hardware and software that make up the HPE environment covered under Customer’s HPE Complete Care Service contract.

The Customer will:

• Contact an HPE Services specialist within 180 days from order acceptance to schedule and receive the delivery of the service. (HPE reserves the right to reprice services not scheduled and delivered within 180 days. Orders for services will expire after 365 days (one HPE year) from the order acceptance date for services not scheduled and delivered, and Customer will not be entitled to a refund for the unused services.
• Ensure that all service prerequisites as identified in the “Service eligibility” section below have been met
• Complete and return the prerequisite HPE predelivery checklist to the HPE Services specialist, including array configuration information, as necessary
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist HPE in facilitating the delivery of the service
• Adhere to licensing terms and conditions regarding the use of any HPE Services tools used to facilitate the delivery of the applicable service
• Be responsible for all data backup and restore operations
• Perform other reasonable activities to help HPE identify or resolve problems, as requested by HPE
• Work with HPE to schedule a discussion of the assessment report within two weeks after HPE completes its analysis

The HPE Complete Care Service — Storage Performance Optimization must be purchased for each eligible product in the Customer environment that requires the coverage. See the “Service eligibility” section for a list of eligible products under the service.

All services are delivered remotely, and documents and reviews are delivered in English only.

Excluded from the service are activities such as but not limited to the following areas:

• Advisory services for storage migration and backup and recovery strategies
• High-availability assessment for storage, SAN, and servers
• Backup and recovery considerations and best practices
• Solution design
• Security considerations
• System administration

The Customer must meet the following hardware and software prerequisites prior to the beginning of the service:

• The Customer’s HPE Alletra 9000/HPE Primera/HPE 3PAR storage system, SAN, and hosts must be fully operational, with no issues, in a configuration and environment that allows for full data collection.
• HPE remote monitoring tools must be enabled, collecting, and transmitting support data to HPE for the HPE Alletra 9000/HPE Primera/ HPE 3PAR storage system.

The HPE products supported by the HPE Complete Care Service — Storage Performance Optimization are:

• HPE Alletra 9000: All models
• HPE Primera storage: All models
• HPE 3PAR storage: 7000, 8000, 9000, 10000, and 20000 series

These products must be part of the HPE Complete Care Service support contract.

The HPE Complete Care Service — Storage Performance Optimization report will be delivered using Microsoft Office or Adobe format.

The Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services.

The ability of HPE to deliver the service is dependent upon the Customer’s full and timely cooperation, as well as the accuracy and completeness of any information and data the Customer provides.

Data protection: To the extent HPE processes personal data on the Customer’s behalf in the course providing the service, the HPE Support and Professional Services — Data Privacy and Security Agreement shall apply.

Travel charges may apply in some geographic locations. Contact the local HPE representative for details. Additional charges may apply for HPE storage arrays not connected to the HPE InfoSight infrastructure. Service deliverables are accepted upon delivery.

The service is available and orderable with:

• HY0W2AC — HPE CC SB Perform Optimization Storage SVC (order one per device)
• HY0W2A3#Y36 — HPE 3Y CC SB Perform Optimization Storage Base SVC
• HY0W2A4#Y36 — HPE 4Y CC SB Perform Optimization Storage Base SVC
• HY0W2A5#Y36 — HPE 5Y CC SB Perform Optimization Storage Base SVC