• A dedicated experienced HPC deployment project manager (DPM) to oversee the implementation of the service engagement
• Verification that all prerequisite infrastructure services are present and correct prior to installation
• Installation and startup by a team of HPC technical specialists
• Delivery of the service at a mutually scheduled time convenient to the Customer

• Deployment management
• Site and service planning inspection and advice
• Installation and startup of the delivered cooling doors and/or CDU

Table 1. Service features

The services are performed during HPE local business days and hours excluding HPE holidays.

The on-site service is delivered at one physical site on a single HPE CDU and/or cooling door.

All service items include project management of those items.

Customers are eligible for the delivery of this service if they meet the following prerequisites:

• The Customer must have ordered an HPE HPC system from HPE or HPE authorized partner in which the CDU and/or cooling doors are included.
• The Customer must have all required power source, water source, and network infrastructure in place as communicated by HPE and according to the HPE machine unit specification chart and ensure it is functioning prior to the scheduled on-site service.
• The Customer must ensure that the site, delivery route, cable runs, and power outlets conform to all applicable fire, safety, and electrical codes, and the primary water quality meets the HPE recommended specifications.
• The Customer must have documented basic server and network customization requirements, such as network settings (host name, IP address, subnet, and gateway), prior to kick off of the services, before the system ships. If this information is not provided, it could result in unnecessary delays.
• The Customer must meet all prerequisites prior to scheduling on-site delivery of the service.

The Customer will:

• Contact an HPE service specialist within 90 days of the date of purchase to schedule the delivery of the service
• Identify a dedicated project manager to work with the DPM to prepare for the CDU and/or cooling door installation
• Ensure that all service prerequisites have been either met as identified in this data sheet or as communicated to Customer
• Ensure power is available for the system as required prior to the installation service agreed date
• Establish conforming facilities water cooling environment and connection within an agreed distance of the delivered cooling connection points
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service, if applicable
• Allow HPE full and unrestricted access to all locations where the service is to be performed
• Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required

HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.

HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services expire after 365 days (1 year) from the order acceptance date for services not scheduled and delivered, and Customer is not entitled to a refund for the unused services.

HPE’s ability to deliver the services is dependent upon Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of information and data the Customer provides to HPE.

Customer acknowledges and agrees that HPE may use resources outside the country of purchase for the delivery of these services.

To the extent HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule — HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply.

Activities such as, but not limited to, the following are excluded from this service:

• Service deployment on hardware not covered by an HPE warranty or service maintenance contract
• Service deployment on hardware covered by a third-party maintenance contract
• Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
• Services required due to causes external to the HPE maintained hardware or software
• Any services not clearly specified in this document
• Any services provided outside of HPE standard business hours may be subject to additional charges

HPE Cooling Door and CDU Startup service must be ordered using the following service product numbers:

HA114A1#V16 — HPE Cooling Door Start-up SVC (in quantity of 1 per cooling door to install)

HA114A1#V17 — HPE Cray System CDU Start-up SVC (in quantity of 1 per CDU to install)

H7RD4A1 — HPE 1 Day Deploy Project Mgmt HPC SVC (the number of days per Customer site / installation project for the DPM activities may vary with system size and complexity; to be validated with the DPM team manager during the quote process)