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HPE Compute Ops Management

HPE Compute Ops Management simplifies and automates operations across the server lifecycle, no matter where your compute infrastructure lives. The service provides a consistent, secure cloud experience for the whole environment that scales elastically and unifies compute management in a single pane of glass.

Discover a completely modernized compute management experience delivered through HPE GreenLake cloud that securely streamlines operations and automates key lifecycle tasks, bringing the agility and greater efficiencies to wherever compute devices reside via a unified single browser-based interface.

• Delivers cloud operational agility by unifying compute operations as a service across the compute lifecycle from edge-to-cloud.
• Brings together cloud-native control and operations, workload-centric optimization across the compute lifecycle, and AI-driven intelligent insights and automation.

What’s New

• COM Advanced tier: A new license tier that creates a single, seamless subscription combining the newly renamed HPE Compute Ops Management Standard and HPE iLO Advanced under the name HPE Compute Ops Management Advanced
• New Platform support
• Support case history: Ability to see support cases automatically created by COM
• Firmware update on server reboot: Ability to set firmware update cycle when server is rebooted (outside of COM)
• Raw active health system upload and parsed download: Ability to upload and convert AHS file into readable csv format
• Custom operating system support: Ability to deploy custom OS with separate answer file
• SSO to iLO – Ability to SSO into iLO from COM console. Easily access iLO console from compute ops management console

Compute Ops Management is built on a unique cloud-native architecture that abstracts, manages and controls HPE servers regardless of physical location. Compute Ops Management resides in HPE GreenLake cloud

(Single Entry Portal - common.cloud.hpe.com ). This leverages the HPE GreenLake architecture, security, and unified operations including but not limited to:

• Secure connection from customer sites to HPE cloud service
• Unified Identity & Access Management
• Subscription-based entitlement
• Efficient Device Onboarding

HPE Compute Ops Management

Compute Ops Management is designed to seamlessly monitor, manage and gain visibility of your distributed computing environment from a single-pane-of-glass. Compute Ops Management is offered in a single-tier subscription model.

Key Capabilities of the platform includes (but are not limited to):

• Fleet Server Management
• Server Lifecycle Management
• - Seamless firmware upgrades with Intelligent delta-only based updates
• - Group-basedfirmware management that can be scheduled or on-demand
• - Serial and parallel firmware updates with ‘Stop on failure’ option
• - Automatic and on-demand iLO firmware updates
• - Firmware update with iSUT & AMS integration along with BIOS settings
• - Ability to support RAID0, RAID1 & RAID5 storage configurations
• - Automatic update of firmware baseline
• - Set group firmware baseline and compliance monitoring and in-app alert
• - Automatic and on-demand firmware compliance checking
• - OS Image deployment
• Supportability
• - Automatic creation of HPE support cases for critical serviceable events
• - Notification of critical hardware alerts via in-app and email notifications
• - On-demand firmware compliance reporting
• - Ability to track audit logs on individual servers via the Activity tab
• - Remote console into respective iLOs using a web browser with HTML5 support
• - Exporting the server inventory from the COM UI
• Identity & Access Management
• - Role-based Access Control (RBAC)
• - Single Sign-on (SSO)
• - Resource-level restriction policies (RRP)
• Sustainability
• - Carbon footprint reporting (cumulative)
• Multi-platform support
• - Please see supported platform list
• Integrations
• - REST API support
• - VMware vCenter Lifecycle Manager (vLCM) plug-in module

  • o HPE Compute Ops Management simplifies the management of compute operations by providing a centralized cloud-based platform. It now includes integration with VMware vSphere Lifecycle Manager (vLCM), allowing for easy firmware and driver updates for HPE ProLiant Servers directly from the vCenter console.

Subscription

Compute Ops Management is offered as a subscription service. A 3-year subscription to HPE Compute Ops Management is added by default when ordering an HPE ProLiant Gen11 rack, tower, MicroServer, HPE Alletra Storage server, or HPE StoreEasy Storage.

When purchasing, the customer will need to choose from the following attributes:

• ·Tier: Single tier licensing model
• Term: 1, 3 or 5-years
• Platform: Select the HPE Server Platform family to manage
• Billing Model: Saas
• Billing Frequency: Upfront

Alternatively, customers can purchase and use HPE r Compute Ops Management with existing qualifying servers they may already own, or purchase and use with a new qualifying server purchase through HPE or through an authorized HPE Partner. The current attributes are available when purchasing standalone Compute Ops Management subscription:

• Tier: Single tier licensing model
• Term: 1, 3 or 5-years
• Platform: Select the HPE Server Platform family to manage
• Billing Model: Saas
• Billing Frequency: Upfront

Supported Devices

The devices supported for use with Compute Ops Management can be found here

HPE Services

No matter where you are in your digital transformation journey, you can count on HPE Services to deliver the expertise you need when, where and how you need it. From planning to deployment, ongoing operations and beyond, our experts can help you realize your digital ambitions.

https://www.hpe.com/services

Consulting Services

No matter where you are in your journey to hybrid cloud, experts can help you map out your next steps. From determining what workloads should live where, to handling governance and compliance, to managing costs, our experts can help you optimize your operations.

https://www.hpe.com/services/consulting

HPE Managed Services

HPE runs your IT operations, providing services that monitor, operate, and optimize your infrastructure and applications, delivered consistently and globally to give you unified control and let you focus on innovation.

HPE Managed Services | HPE

Operational services

Optimize your entire IT environment and drive innovation. Manage day-to-day IT operational tasks while freeing up valuable time and resources. Meet service-level targets and business objectives with features designed to drive better business outcomes.

https://www.hpe.com/services/operational

HPE Complete Care Service

HPE Complete Care Service is a modular, edge-to-cloud IT environment service designed to help optimize your entire IT environment and achieve agreed upon IT outcomes and business goals through a personalized experience. All delivered by an assigned team of HPE Services experts. HPE Complete Care Service provides:

• A complete coverage approach -- edge to cloud
• An assigned HPE team
• Modular and fully personalized engagement
• Enhanced Incident Management experience with priority access
• Digitally enabled and AI driven customer experience

https://www.hpe.com/services/completecare

HPE Tech Care Service

HPE Tech Care Service is the operational support service experience for HPE products. The service goes beyond traditional support by providing access to product specific experts, an AI driven digital experience, and general technical guidance to not only reduce risk but constantly search for ways to do things better. HPE Tech Care Service delivers a customer-centric, AI driven, and digitally enabled customer experience to move your business forward. HPE Tech Care Service is available in three response levels. Basic, which provides 9x5 business hour availability and a 2-hour response time. Essential which provides a 15-minute response time 24x7 for most enterprise level customers, and Critical which includes a 6-hour repair commitment where available and outage management response for severity 1 incidents.

https://www.hpe.com/services/techcare

HPE Lifecycle Services

HPE Lifecycle Services provide a variety of options to help maintain your HPE systems and solutions at all stages of the product lifecycle. A few popular examples include:

• Lifecycle Install and Startup Services: Various levels for physical installation and power on, remote access setup, installation and startup, and enhanced installation services with the operating system.
• HPE Firmware Update Analysis Service: Recommendations for firmware revision levels for selected HPE products, taking into account the relevant revision dependencies within your IT environment.
• HPE Firmware Update Implementation Service: Implementation of firmware updates for selected HPE server, storage, and solution products, taking into account the relevant revision dependencies within your IT environment.
• Implementation assistance services: Highly trained technical service specialists to assist you with a variety of activities, ranging from design, implementation, and platform deployment to consolidation, migration, project management, and onsite technical forums.
• HPE Service Credits: Access to prepaid services for flexibility to choose from a variety of specialized service activities, including assessments, performance maintenance reviews, firmware management, professional services, and operational best practices.

Notes: To review the list of Lifecycle Services available for your product go to:

https://www.hpe.com/services/lifecycle

For a list of the most frequently purchased services using service credits, see the HPE Service Credits Menu

Other Related Services from HPE Services:

HPE Education Services

Training and certification designed for IT and business professionals across all industries. Broad catalogue of course offerings to expand skills and proficiencies in topics ranging from cloud and cybersecurity to AI and DevOps. Create learning paths to expand proficiency in a specific subject. Schedule training in a way that works best for your business with flexible continuous learning options.

https://www.hpe.com/services/training

Defective Media Retention

An option available with HPE Complete Care Service and HPE Tech Care Service and applies only to Disk or eligible SSD/Flash Drives replaced by HPE due to malfunction.

Consult your HPE Sales Representative or Authorized Channel Partner of choice for any additional questions and services options.

Parts and Materials

HPE will provide HPE-supported replacement parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements.

Parts and components that have reached their maximum supported lifetime and/or the maximum usage limitations as set forth in the manufacturer's operating manual, product quick-specs, or the technical product data sheet will not be provided, repaired, or replaced as part of these services.

How to Purchase Services

Services are sold by Hewlett Packard Enterprise and Hewlett Packard Enterprise Authorized Service Partners:

• Services for customers purchasing from HPE or an enterprise reseller are quoted using HPE order configuration tools.
• Customers purchasing from a commercial reseller can find services at https://ssc.hpe.com/portal/site/ssc/

AI Powered and Digitally Enabled Support Experience

Achieve faster time to resolution with access to product-specific resources and expertise through a digital and data driven customer experience

Sign into the HPE Support Center experience, featuring streamlined self-serve case creation and management capabilities with inline knowledge recommendations. You will also find personalized task alerts and powerful troubleshooting support through an intelligent virtual agent with seamless transition when needed to a live support agent.

https://support.hpe.com/hpesc/public/home/signin

Consume IT On Your Terms

HPE GreenLake cloud brings the cloud experience directly to your apps and data wherever they are—the edge, colocations, or your data center. It delivers cloud services for on-premises IT infrastructure specifically tailored to your most demanding workloads. With a pay-per-use, scalable, point-and-click self-service experience that is managed for you, HPE GreenLake cloud accelerates digital transformation in a distributed, edge-to-cloud world.

• Get faster time to market
• Save on TCO, align costs to business
• Scale quickly, meet unpredictable demand
• Simplify IT operations across your data centers and clouds

To learn more about HPE Services, please contact your Hewlett Packard Enterprise sales representative or Hewlett Packard Enterprise Authorized Channel Partner. Contact information for a representative in your area can be found at "Contact HPE" https://www.hpe.com/us/en/contact-hpe.html

For more information

http://www.hpe.com/services

Startup and Configuration

Getting your HPE Compute Ops Management application ready to manage your HPE qualifying servers (devices) requires a few simple steps.

1. Set up your free account in HPE GreenLake cloud (Users with existing HPE GreenLake accounts may use that account)
2. Set up Roles and Users
3. Onboard devices
4. Associate subscription entitlement to devices
5. Launch Compute Ops Management

The complete Compute Ops Management Setup Guide can be found here .