• Allows your IT resources to stay focused on their core tasks and priorities
• Reduces implementation time, as well as the impact on and risk to your storage environment
• Helps ensure a successful implementation by providing HPE installation planning and coordination
• Provides service delivered by a trained specialist and based on HPE recommended configurations and best practices
• Helps you more effectively utilize your HPE Alletra 9000 Storage, thanks to the knowledge you gain from the service specialist during service delivery

• Service planning and coordination
• Service deployment
• Installation verification tests (IVTs)
• Customer-orientation session

Table 1. Service features

The Customer must meet certain hardware and software prerequisites before on-site service delivery. These prerequisites include, but are not limited to, the following:

• The Customer’s existing computing operating system platforms must be supported by and compatible with the HPE Alletra 9000 Storage product being installed.
• The Customer’s SAN environment must be fully operational in a configuration supported by HPE, and connectivity must be available and operational in the location where the array will be installed.
• The Customer must provide and verify a suitable physical operating environment for the array product, including implementing any power, cooling, and other environmental requirements.
• For the rackmount version of the array product, the Customer is responsible for assembling and configuring the Customer-supplied rack and positioning it in the location where the array will be installed. This requirement is applicable to any rack (including generic HPE racks).
• For array upgrade installation, the HPE Alletra 9000 Storage product must be fully operational, in a supported configuration, and physically located where the upgrade will be installed.
• The Customer is responsible for determining and installing any HPE required host- or SAN-based software upgrades, patches, device drivers, or multipathing software.
• The Customer is responsible for providing servers/workstations and network provisioning that meet the requirements for software products as applicable.
• The Customer must provide appropriate network provisioning to enable the HPE remote support and monitoring solution.

Unless specified in this document or a separate statement of work (SOW), activities such as, but not limited to, the following are excluded from this service:

• Full-site inspection, such as comprehensive analysis of the Customer’s power, cooling, humidity, airborne contaminant, and vibration levels; determination of whether the data center’s raised floor has sufficient structural capacity to accommodate the weight of the array to be installed; separate services are available for these tasks
• Integration with any hardware or software components not supported by the HPE Alletra 9000 Storage product
• Implementation of software revisions, including hotfixes, patches, service packs, or upgrades from prior versions, on the Customer’s existing SAN and host environment
• Implementation of major revisions to the HPE Alletra 9000 Storage factory configuration; if needed, such revisions may require additional services
• Compatibility planning to ensure that required HPE Alletra 9000 Operating System upgrades or patches are compatible with the Customer’s host and SAN environment
• Configuration, consulting, Customer orientation, and training for HPE Alletra 9000 software such as HPE Dynamic Optimization Software, HPE Peer Motion Software, and HPE Virtual Copy Software; separate services are available for these products
• Redesign or reconfigure the existing array for hardware upgrades or software add-ons, including hardware reconfiguration
• Extensive racking, reracking, or cabling activities, including cabling activities involving conduits, raceways, patch panels, and movement/ configuration of computer room floor panels
• Software downgrades to HPE Alletra 9000 Operating System; downgrades are limited to currently supported versions compatible with the HPE Alletra 9000 Storage hardware configuration only
• Reconfiguration of existing environments, such as removal or movement of array disk drives and adapter cards, converting and reformatting of existing storage between RAID levels or emulation types, or installation of extensive Fibre Channel, network, and/or SAS cabling
• Design or implementation of high availability and other complex configurations, such as host clustering
• Design or implementation of host-based logical volumes and associated file system structures
• Deployment activities, including planning, design, assessment, and configuration of switch technology related to the implementation of a new SAN or the redeployment or extension of an existing SAN
• Performance testing or modeling
• Installation or configuration of any hardware or software products external to the array subsystem, including, but not limited to, servers, host operating systems, host agent software, multipathing software, tape libraries, HBAs, network, SAN fabric, and enterprise backup software
• Migration of existing data to the new array or a new configuration within an existing array
• Loading, management, or manipulation of the Customer’s data
• Operational testing of applications or troubleshooting of interconnectivity, network, compatibility, or problems not related to the HPE Alletra 9000 Storage product
• Assembly, configuration, and positioning of the Customer-supplied rack for the rackmount version of the array product; this limitation is applicable to any rack (including generic HPE racks)
• Design or implementation of seismic bracing or supports
• Relocation services — Relocation is available as a separate service that is scheduled separately

For installation of the HPE Alletra 9000 Storage product, additional activities such as, but not limited to, the following are excluded from this service:

• Integration of more than two hosts (physical or virtual) into a preexisting operational SAN, consisting of switch technologies that meet the supportability standards or another HPE supported configuration
• Virtual volume design or implementation beyond validation for up to two hosts, that a test virtual volume is visible; if a virtual volume or host implementation is required, the HPE Storage Virtual Volume Design and Implementation Service is available separately

For installation of HPE Alletra 9000 Storage upgrades, additional activities such as, but not limited to, the following are excluded from this service:

• Physical movement of existing drives or data movement between drives within the array to rebalance data; HPE 3PAR Rebalance Service is available separately for this purpose
• Integration of hosts (physical or virtual) into a preexisting operational SAN
• SAN reconfiguration activities, including migration of hosts from HBAs replaced during a node upgrade process; SAN services are available separately

The Customer will:

• Contact an HPE service specialist within 90 days of the date of purchase to schedule the service delivery
• Coordinate service deployment on third party–maintained products (if applicable) with HPE
• Ensure that all service prerequisites, as identified in the Service eligibility section have been met prior to service delivery
• Complete and return the prerequisite HPE predelivery checklist to the service specialist at least two weeks prior to the start of the service, including array configuration information for upgrade installations, as necessary
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist HPE in facilitating service delivery
• Ensure that all hardware, firmware, and software that the service specialist will need to deliver this service are available and that software products are properly licensed
• Facilitate the availability, at all times during service delivery, of one or more individuals who will provide administrator-level access to the systems where the work is to be performed
• Provide all network and administration assistance necessary to enable connectivity to the HPE Primera storage to allow HPE remote monitoring and support tools to communicate with the HPE Support Center
• Offer all administration necessary to enable end-to-end connectivity of the HPE Primera storage, including network, SAN fabric, and host
• Provide server and network provisioning that meet the requirements for additional software products, as applicable
• Ensure that all prerequisite firmware or driver dependencies for the environment are handled before on-site service delivery begins
• Place HPE Alletra 9000 Storage products in the immediate location where the installation service will take place; HPE will unpack products to be installed in a Customer-supplied rack
• Assemble and configure the Customer-supplied rack for the rackmount version of the array product and position it in the location where the array will be installed; this requirement is applicable to any rack (including generic HPE racks) other than the enclosure that is factory integrated with the array
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the service delivery or support tools used to provide ongoing remote monitoring, if applicable
• Prior to upgrade installation by HPE and installation of any required HPE Alletra 9000 Operating System upgrades or patches, ensure that HPE Alletra 9000 Operating System upgrades or patches are compatible with the Customer’s host and SAN environment
• Be responsible for all data backup and restore operations
• Provide a suitable work area for service delivery, including access to an outside telephone line, power, and any network connections required
• Allow HPE full and unrestricted access to all locations where the service is to be performed
• Perform other reasonable activities to help HPE identify or resolve problems, as requested by us

• The service is delivered on a single HPE Alletra 9000 Storage product at one physical site.
• HPE reserves the right to reprice this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.
• HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements the Customer does not meet.
• HPE’s ability to deliver this service depends on the Customer’s full and timely cooperation with us, as well as the accuracy and completeness of any information and data the Customer provides to HPE.
• The service is delivered during local HPE standard business days and hours, excluding HPE holidays. Service delivery outside these hours is available and subject to additional charges.
• This service is delivered as a single, contiguous event. If Customer resource availability or other Customer restrictions delay installation or require additional visits beyond the defined scope of the service, additional charges may apply.
• The service is delivered remotely or on-site at HPE’s discretion.
• Travel charges may apply; consult a local HPE office.
• Customer acknowledges and agrees that HPE may use resources outside the country of purchase to deliver these services unless otherwise specified as part of a service feature description.

Activities such as, but not limited to, the following are excluded from this service:

• Service deployment on hardware not covered by an HPE warranty or service maintenance contract
• Service deployment on hardware covered by an unauthorized third-party maintenance contract
• Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
• Service required due to causes external to the HPE maintained hardware or software
• Any services not clearly specified in this document
• To the extent HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule — HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply.

The following supplemental terms apply to these services and take precedence in the event of any conflict:

• Upon receipt of an acceptable order, HPE will contact the Customer within seven (7) business days to organize a service delivery date. Service delivery dates are subject to resource availability and may be scheduled up to 30 days from the order acceptance date.
• The Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire after 365 days (one year) from the order acceptance date for services not scheduled and delivered, and the Customer will not be entitled to a refund for the unused services.

To obtain further information or to order HPE Alletra 9000 Storage Installation and Startup Service, contact a local HPE sales representative and reference the following product numbers:

For the HPE Alletra 9000 Storage:

• HA124A1#5SJ for HPE Installation and Startup Storage System Base Service (see Note 1 for more information)
• HA124A1#5SY for HPE Installation and Startup Storage System Base Field Service (see Note 1 for more information)
• HA124A1#5P6 for HPE Installation and Startup Storage System Control Field Service (see Note 1 for more information)
• HA124A1#5PJ for HPE Installation and Startup Storage System Adapter Field Service
• HA124A1#5Q3 for HPE Drive Enclosure Installation and Startup Service (see Note 1 for more information)
• HA124A1#5Q4 for HPE Installation and Startup Storage System Drive Field Service (see Note 2 for more information)
• HA124A1#5R4 for HPE Alletra 9000 Expansion Rack Installation and Startup Service
• HA124A1#VZG for HPE Alletra 9080 2N Controller Conversion Startup Service
• HA124A1#VZH for HPE Alletra 9080 4N Controller Conversion Startup Service

Notes

1. Excludes field integration of drives into a storage base or drive enclosure. For field integration of drives, for HPE Alletra 9000 Storage, order the appropriate quantity of HPE Installation and Startup Storage System Drive Field Service (HA124A1#5Q4).
2. Includes field integration of up to 12 drives in a storage base, upgrade node pair, or drive enclosure. For HPE Alletra 9000 Storage, order an increment of service HA124A1#5Q4 for each drive quantity of 12 drives that require field integration into a single HPE Alletra 9000 storage array.