HPE Cray Supercomputer Startup Service
HPE Lifecycle Services
Service overview
HPE Cray Supercomputer Startup Service provides installation of HPE Cray Supercomputer Blade Enclosure along with associated compute blades and integrated fabrics.
This per-event service provides site readiness verification, installation planning and management, unpacking, and plug-ins for the system; powers up the system; and performs connectivity testing as more fully described in the following.
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- A dedicated experienced high-performance computing (HPC) installation project manager (IPM) to oversee the implementation of the service engagement
- Verification prior to installation that service prerequisites have been met
- Installation and startup by a team of HPC technical specialists
- Availability of an HPE service specialist to answer basic questions during service delivery
- Delivery of the service at a mutually scheduled time convenient to the Customer
| Feature | Delivery |
|---|---|
| Deployment management | An IPM is assigned to help manage the deployment of the HPE Cray Supercomputer. Working closely with the Customer, the IPM:
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| Service planning | The IPM remotely works with the Customer to plan all in-scope activities, including the identification of any prerequisites, Customer responsibilities, and scheduling the delivery of the service at a time mutually agreed upon by HPE and the Customer, which will be during local HPE standard business hours, excluding HPE holidays. The IPM performs the following service planning tasks:
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| Site readiness verification checklist | The IPM remotely works with the Customer to help communicate physical site requirements of the HPE Cray Supercomputer. The IPM also validates with the Customer that the requirements have been met prior to delivery of the installation services. Verification areas include, but are not limited to, the following:
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| Installation and startup | Once the purchased HPE Cray Supercomputer has been configured at the factory and delivered to the Customer site, the HPE service delivery specialists arrive on-site to perform the installation and startup services., subject to the service limitations, as follows:
Per facility:
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| IVTs | Hewlett Packard Enterprise runs its standard IVTs. |
| Customer orientation session | The HPE service specialist conducts an orientation session on basic product usage and special features, and is available to answer questions, as appropriate. This orientation session is provided upon completion of the installation and does not exceed four hours for the overall infrastructure. The Customer is responsible for ensuring attendance at this session and providing the necessary logistics to enable HPE to provide the orientation session. |
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The services will be performed during HPE local business days and hours excluding HPE holidays.
Services are limited to the installation of one HPE Cray Supercomputer at one physical site with the on-site portion of the service delivered as a single event.
This startup service does not include any Customer-specific configuration, customization, or testing. Any additional software installation, testing requirements, or configuration request must be ordered separately. Customized services are available and are sold separately. See the following list of HPE SOW-based services.
The following HPC offerings are sold separately to the Customers with a custom Statement of Work (SOW):
- HPE High Performance Computing Cluster Management Service
- HPE High Performance Computing Resident Engineer
- HPE High Performance Computing System Tuning Service
- HPE High Performance Computing Job Scheduling Service
- HPE High Performance Computing File System Services
- HPE High Performance Computing Visualization Services Cluster Startup Services
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Customers are eligible for the delivery of this service if they meet the following prerequisites:
- The Customer must have ordered a new HPE Cray Supercomputer from HPE or HPE authorized partner.
- The Customer must have all required power source, water source, and network infrastructure in place, and it should be functioning.
- The Customer must ensure that the site, cable runs, and power outlets conform to all local fire and electrical codes and to the HPE recommended specifications.
- The Customer must have documented basic server and network customization requirements, such as network settings (host name, IP address, subnet, and gateway), prior to the kickoff of the project, before the system is shipped. If this information is not provided, it could result in unnecessary project delays.
- The Customer must have conformed to all the guidelines and requirements in the site preparation guide.
- The Customer must meet all prerequisites prior to scheduling on-site delivery of the service.
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The Customer will:
- Identify a dedicated project manager to work with the HPE IPM to prepare for the system’s build, configuration, test, shipment, installation, deployment/integration, and acceptance.
- Ensure that all service prerequisites as identified in the “Service eligibility” section have been met, or as otherwise communicated to Customer.
- Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the HPE service specialist will need in order to deliver this service are available and that software products are properly licensed and otherwise be available to assist HPE in facilitating the delivery of this service.
- Ensure that the technical contact provides technical integration and configuration details to HPE when placing the order. Depending on the scope of customization, this integration package may include architecture design along with Visio drawings of the customized hardware layout.
- Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service, if applicable.
- Be responsible for all data backup and restore operations.
- Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required.
- Allow HPE full and unrestricted access to all locations where the service is to be performed.
- Establish the facility’s power connection to the HPE Cray Supercomputer.
- Identify a system administrator and/or manager, so Customer orientation may be effectively performed.
- Provide all network cables.
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- Any documentation provided as part of the service will be provided in Microsoft Office format.
- HPE resource time is dependent upon the Customer’s compliance with required prerequisites and participation.
- Services will be performed during local HPE standard business hours and days, excluding HPE holidays.
- HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
- HPE’s ability to deliver the services is dependent upon Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of information and data the Customer provides to HPE.
- Activities such as, but not limited to, the following are excluded from this service:
- Service deployment on hardware not covered by an HPE warranty or service maintenance contract
- Service deployment on hardware covered by a third-party maintenance contract
- Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
- Service required due to causes external to the HPE maintained hardware or software
- Upon receipt of an acceptable order, HPE contacts the Customer within seven business days to organize a mutually agreed service delivery date.
- Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire after 365 days (one year) from the order acceptance date for services not scheduled and delivered, and Customer will not be entitled to a refund for the unused services.
- To the extent HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule — HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply.
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This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett Packard Enterprise.
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