HPE Factory Express Level 5
HPE Lifecycle Services
HPE services
HPE Factory Express Level 5 provides factory installation and startup with technical design support. It allows you to leverage factory capabilities, along with a technical consultant and a field delivery specialist, who work with you to design and deliver a solution that helps address your unique needs and requirements.
A technical consultant and a deployment project manager are assigned to manage your solution from start to finish.
In addition to design assistance, integration, configuration, and deployment activities, all solutions receive comprehensive testing, and a complete documentation package that details the configuration and settings of the delivered solution.
Typical use cases for the service could be proof of concept or initial orders for a long-term deployment, where effort is required at the setup stage. Repeat orders could then deploy the HPE Factory Express Level 4 service and so on.
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- An HPE technical consultant who assists you in designing the integration and configuration of your solution based on your requirements
- Engagement with a dedicated team that collaborates with you, from planning and designing through implementation
- Enhanced IT resources and operations
- Solutions built to validated specifications as per Hewlett Packard Enterprise and ISO 9001:2015 quality standards; then tested, shipped, and deployed by our skilled on-site deployment team
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- Project management
- Solution design support
- Service planning
- Server hardware, systems settings configuration and integration to OS level
- HPE Synergy configuration and integration, including management layer, HPE OneView, and HPE Synergy Composer settings
- HPE disc storage systems, startup and initial system configuration
- HPE StoreEasy and storage file controller for NAS storage and startup
- HPE StoreEver tape library and autoloader integration and configuration
- HPE disc backup systems, including HPE StoreOnce system integration
- Network switches, including HPE Aruba Networking, HPE StoreFabric, and HPE Composable Fabric; switch integration and basic configuration
- Included a la carte services
- Comprehensive solution testing
- On-site final installation
- System documentation
| Service features | Delivery specifications |
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| Project management | HPE assigns a project manager as a single point of contact to manage the solution implementation from start to end. The project manager oversees the following:
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| Solution design support | An HPE consultant assists and supports the Customer in developing the technical design specifications. The consultant consolidates the requirements and facilitates a design review with the Customer’s IT team using Visio drawings and questionnaires. The goal of this activity is to help deliver a solution that is operation ready. The output of this work will be a technical integration package showing a system design, including partitioning, disk configuration, kernel customization, software load information, and Visio drawings of the hardware layout. |
| Service planning | HPE manages the project to the point where the solution is operation ready and facilitates on-site deployment. During this time, the HPE project manager acts as the single point of contact for all deployment aspects. HPE proactively contacts the Customer to develop a mutually agreed-upon implementation schedule. |
| Server hardware configuration and integration | Server hardware configuration and integration includes the following deliverables:
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| HPE Synergy hardware configuration and integration | In addition to the hardware integration and configuration activities detailed in the previous section, HPE customizes and configures any combination of the following HPE Synergy solution components:
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| Server and mission-critical OS environment installation and configuration | HPE installs and configures the OS environment as follows:
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| HPE disc storage system integration and configuration | HPE performs the following integration and configuration activities, as applicable, for HPE disc storage systems and storage servers:
Some disk array products include bundled services. HPE Factory Express services do not replace but rather extend the services included with the disk array. They are intended for server-centric solutions in which the servers and storage are integrated together in the factory. |
| HPE StoreEver tape library and autoloader integration and configuration | HPE performs the following tape library and autoloader integration and configuration processes, as applicable:
These services are an extension of the HPE Installation and Startup services required with HPE tape storage and are intended for server-centric solutions where the servers and storage are integrated together in the factory. |
| HPE disc backup system integration | HPE performs the following integration activities:
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| HPE managed switch integration and configuration | HPE performs the following integration and configuration activities on HPE managed switches that are part of a racked solution:
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| Included a la carte services | Several a la carte services are included with this service package at no additional charge: server firmware revision, software image load from media, third-party application software load, third-party hardware integration (prerequisite required), and data express rack. |
| Solution testing | Along with the integration and configuration process, the solution is subjected to a set of functional and integrity checks to help verify if it is working properly and built according to the Customer’s specifications. All system elements and cables are labeled for quicker on-site installation. For applicable systems, HPE powers on the system and implements the built-in self-test; interrupts the auto-boot sequence; and runs I/O map to verify functionality of memory, I/O cards and slots, and external peripheral devices. HPE also checks user set level, interfaces, devices, and device connectivity of configured file systems and networks while verifying an appropriate HPE software has been loaded and is recognized by the host. |
| On-site final installation and startup | Before shipping from the factory, HPE contacts the Customer to schedule the solution delivery date and to agrees on the logistics of the on-site installation process. An HPE field delivery specialist contacts the Customer to coordinate on-site installation at a mutually agreed-upon time. In addition, HPE performs the following tasks, if applicable:
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| System documentation | HPE provides a complete soft copy documentation package detailing the delivered solution’s configuration and settings. A system installation guide, a rack elevation drawing, a system interconnect drawing, and a hardware/software system configuration guide are included. |
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The following limitations apply because this is a fixed-price service:
- It does not include the configuration of HPE and third-party application software, available as an add-on option at an additional charge.
- The service assumes that the network to which the solution will be connected is TCP/IP over Ethernet, InfiniBand, or Fibre Channel.
- Electronic documentation must only be submitted to HPE in Microsoft Word and Visio formats.
- The service will be delivered at a time mutually agreed upon between HPE and the Customer. This time shall be during local HPE standard business hours, excluding HPE holidays, unless otherwise agreed by HPE. Any services outside HPE standard business hours may be subject to additional charges.
- For non-racked orders, physical installation is limited to up to two servers or storage enclosures. Additional services will need to be purchased for any additional non-racked components that require installation.
- The service does not include reracking or reconfiguring any work that has been performed in the factory. Any services provided to reconfigure any hardware or software that has been preconfigured in the factory may be subject to additional charges.
- If technical specifications and configuration information are not provided in a timely manner, shipment of the Customer’s solution could be delayed.
- The Customer must provide to HPE accurate technical specifications and/or configuration information because the delivery and benefits of this service depend upon the quality of the Customer’s own information. The Customer’s obligation to provide accurate technical specifications and/or configuration information is a material condition to HPE’s performance of the service.
- Failure to communicate to HPE the existence of a problem with the solution integration within five business days of solution delivery and sign-off will imply the Customer’s acceptance of the integrated solution.
- Loading data or modifying the solution in any way before solution acceptance constitutes acceptance of the solution by the Customer.
- This service does not include creation or configuration of high-performance computing (HPC) Linux® compute clusters.
- It does not include planning, design, reconfiguration, implementation, or assessment of the Customer’s existing LAN, WAN, or SAN environment (however, these are available from HPE as separate services.).
- This service does not include recommendation of hardware model, sizing of the hardware configuration, or the design of the architecture to integrate a solution in the Customer environment.
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If HPE is to load a custom image as part of this service, the Customer will need to purchase the Image Preparation Service or provide HPE with the necessary software media (or bootable ISO file). The Customer will also need to ensure that the custom image is qualified and supported on the platform.
If licensed software is to be installed which is not on the same order (that is, licensed on a separate agreement), then HPE will request details of licensed software on an Agreement to Replicate Customer Content (ARCC).
If HPE is to integrate a third-party product as part of this service, the product must be set up before placing the order.
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The Customer will:
- Designate a person from the Customer’s staff as a technical contact who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist HPE in facilitating the service delivery; the name and phone number of this person must be referenced on the order that is sent to HPE
- Ensure that the technical contact provides technical integration and configuration details to HPE when placing the order; depending on the scope of customization, this integration package may include architecture design along with Visio drawings of the customized hardware layout
- Make sure that site preparation (for example, power and cooling) has been completed at the location where the hardware will be installed
- Provide the contract number to which the new solution components need to be added to help HPE activate support
- Give a suitable work area for service delivery, including access to an outside telephone line, power, and any network connections required
- Ensure that the access path can accommodate rack height and clearance requirements for delivery of the racked solution
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- HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above this service package pricing that may result from work required to address service prerequisites or other requirements not met by the Customer.
- HPE’s ability to deliver this service depends on the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer may provide to HPE.
- Once the order has been submitted by the Customer and accepted by HPE, no cancellation by the Customer is permitted.
- Only supported configurations of HPE products will be rack integrated as part of this service.
- At HPE discretion, based on the hardware type or the complexity of the configuration, a Site Environmental Requirements document that focuses on power, cooling, space requirements, and network connections may be sent to the Customer to verify if all requirements are met before service delivery. If required, an HPE field delivery specialist will work with the Customer to verify that all environmental requirements have been met.
- To the extent, HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule — HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply.
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The following supplemental terms apply to these services and take precedence in the event of any conflict:
- Upon receipt of an acceptable order, HPE contacts the Customer within seven business days to organize a service delivery date. Service delivery dates are subject to resource availability and may be scheduled up to 30 days from the order acceptance date.
- The Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire after 365 days (one year) from the order acceptance date for services not scheduled and delivered, and the Customer will not be entitled to a refund for the unused services.
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HA455A1-000 HPE FE Solution Pkg 5 SVC
Order%20HA455A1-000%20once%20per%20rack%20%E2%80%94%20or%20once%20per%20solution%20for%20non-racked%20%E2%80%94%20and%20then%20add%20the%20service%20part%20numbers%20from%20the%20previously%20mentioned%20list%20for%20each%20hardware%20product%20included%20in%20the%20solution%2C%20ordering%20multiple%20quantities%20as%20applicable%20to%20match%20the%20solution%20components. HA455A1-001 HPE FE ProLiant Svr Pkg 5 SVC
HA455A1-002 HPE FE HPC Rackable Pkg 5 SVC
HA455A1-003 HPE FE Multi-node Svr Pkg 5 SVC
HA455A1-011 HPE FE BCS Entry Svr Pkg 5 SVC
HA455A1-012 HPE FE SD Flex and MC990 Expsn Pkg 5 SVC
HA455A1-013 HPE FE SD Flex and MC990 Pkg 5 SVC
HA455A1-014 HPE FE SD2 8s Svr Pkg 5 SVC
HA455A1-015 HPE FE SD2 16s Svr Pkg 5 SVC
HA455A1-016 HPE FE SD2 32s Svr Pkg 5 SVC
HA455A1-017 HPE FE Superdome X Pkg 5 SVC
HA455A1-021 HPE FE Strg and Ntwking Pkg 5 SVC
HA455A1-022 HPE FE Dsk Array SAN Sw Pkg 5 SVC
HA455A1-023 HPE FE High End Storage Pkg 5 SVC
HA455A1-300 HPE FE Synergy Initial Frame Pkg 5 SVC
HA455A1-301 HPE FE Synergy Add-on Frame Pkg 5 SVC
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