Your Trusted Digital Experience Monitoring Solution

HPE Aruba Networking User Experience Insight is a digital experience monitoring solution that validates network health and application performance and troubleshoots problems that affect day-to-day user experience. HPE Aruba Networking User Experience Insight is ideal for campus, branch, and remote environments. It assumes the role of a remote technician, evaluating the performance, connectivity, and responsiveness of network infrastructure and applications such as corporate Enterprise Risk Management (ERM), Office 365, or web applications. In addition to the above evaluation, the HPE Aruba Networking User Experience Insight Agent for Zebra gathers detailed end-user roaming and voice analysis from the Zebra devices. This outside-in perspective is presented through a simple, intuitive dashboard, powered by machine learning that provides a proactive way to solve problems before they impact the business.

This outside-in perspective is presented through a simple, intuitive dashboard, powered by machine learning that provides a proactive way to solve problems before they impact the business. HPE Aruba Networking User Experience Insight is easy to configure, deploy, and manage and immediately begins providing insights once sites are online.

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HPE Aruba Networking User Experience Insight leverages a combination of AIOps capabilities and on-site sensors and agents to automatically identify various issues that can affect wired, wireless, and WAN access. Sensors mimic user and Internet of Things (IoT) behavior by accessing and using applications such as Netflix or Skype for Business. Upon detecting an issue in real time, HPE Aruba Networking User Experience Insight analyzes the severity of the issue using machine learning algorithms and groups the issues that require immediate attention into larger events called incidents. These incidents are highlighted on the dashboard, eliminating alert fatigue and enabling automatic ticket creation. This helps IT quickly and proactively fix problems and optimize experiences without frustrating, time-consuming troubleshooting.

Examples of available insights and outcomes include:

• − Device association: All stages of connections including authentication, DHCP, and domain name system (DNS) help identify where in the process users may experience problems.
• − End-to-end app responsiveness: Continuous visibility into the responsiveness of internal and cloud‑hosted applications by location that gets in front of issues where there are no dedicated IT resources.
• − Incident detection: Near real-time insights for high-priority services that require IT attention, such as guest portal load times, slow application performance, bad VoIP quality, packet loss, and outages that IT can use to quickly troubleshoot issues. Incidents can also trigger external applications such as ServiceNow and Slack using webhooks.
• − Web application testing: Test web applications from an end-user perspective by easily customizing test cases to mimic end users. HPE Aruba Networking User Experience Insight enables businesses to test end-to-end workflow such as hopping on to a website, logging in, clicking a button, and logging out of the web application.
• − Support for IPv6: HPE Aruba Networking User Experience Insight provides precise visibility and in-depth network performance in an IPv6 environment to show DHCPv6, DNS64/NAT64, and SLAAC configurations, and applications performance over the network.
• − Data push destination: Businesses can create custom reports by configuring the HPE Aruba Networking User Experience Insight dashboard to send network and application monitoring test results to a destination (data analysis platform) that businesses manage. The current options are AWS S3, Google™ BigQuery™, Elasticsearch, Splunk (Beta), or businesses that can set up a generic HTTP endpoint to receive this data. Using generic http endpoint, businesses can now analyze the data in ServiceNow, Power BI, Sumo Logic, Mode Analytics, PagerDuty, and so on.
• − Upgraded reports: HPE Aruba Networking User Experience Insight can be configured to generate highly customizable reports on a weekly basis — both on demand and configurable. Businesses can choose to get the reports according to Sensor Groups, Networks, Schedule — weekly, monthly, daily, date, and time.

HPE Aruba Networking User Experience Insight Path Analysis: A simple visualization of Layer 3 (L3) hops that runs from HPE Aruba Networking User Experience Insight sensor and provides an end-to-end observability of outbound traffic. With Path Analysis, the IT team will get the blueprint of an application journey on the global network or internet — originating from the edge and traversing through vast geographic distance to reach an application.

HPE Aruba Networking User Experience Insight Path Analysis goes beyond providing traditional L3 trace route paths, it shows all the outbound traffic path with an option to go back in time and visualize traffic paths at earlier timestamps for historical data. IT teams can uncover details such as high latency paths to any web server or application, get visibility into internet nodes and verify routing failover for multiple WAN ISP links, understand paths during Issue evolution — before, during, and after incident and verify network path resiliency for SD‑WAN infrastructure.

Application and Network Monitoring

The HPE Aruba Networking User Experience Insight sensor and agent monitor on-premises, data center, and cloud-based enterprise applications.

HPE Aruba Networking User Experience Insight Agent for Zebra also monitors roaming and voice traffic performance. Customers can configure the HPE Aruba Networking User Experience Insight sensors to log in and out of mission-critical web applications, click links, fill out forms and perform various web interactions — just like real users do. HPE Aruba Networking User Experience Insight will report on the overall health of these applications including success, failure, and transaction times. HPE Aruba Networking User Experience Insight sensors and agents also come with an extensive library of preconfigured popular tests such as Dropbox, YouTube™, Slack, and Netflix.

HPE Aruba Networking User Experience Insight sensor uses Dynamic Packet Captures that are uploaded to the cloud when issues are detected. The packet-captured data is invaluable for troubleshooting issues in depth and arriving at root cause without having to visit the site. Reported data includes: connectivity, throughput, latency, jitter, packet loss, web server response time, web application transaction time, and VoIP MoS.

Secure to the Core

HPE Aruba Networking User Experience Insight has been built from the ground up to help ensure complete network security and privacy. Features include:

• − Data encryption at rest and in motion and all communication using TLS
• − Hashing to conceal network access credentials
• − No SSID bridging nor externally accessible logic ports (Secure Shell [SSH] and inbound Telnet are disallowed)
• − Security validation by independent vulnerability and penetration assessments

Proactive User Experience Insights

Gain firsthand intelligence over network health from a user perspective. By using a synthetic sensor and agent, multiple combinations of common user workflows can be tested.

PCAP

Dynamic Packet Captures (PCAP) help identify problems and conduct root-cause analyses. PCAP files can be generated and uploaded automatically or on demand, and retained for up to 30 days. Raw data is retained for up to 18 months.

Cloud-delivered Updates

With every subscription, HPE Aruba Networking provides continuous software updates that enhance the value of your existing sensor infrastructure.

Vendor-neutral Integration

Deliver insights quickly for any network environment — just connect to a Wi-Fi or wired network.

Third-party Integrations

Enable webhooks with services such as Slack and ServiceNow for instant notifications anywhere.

World-class Support

Get 24x7 assistance from HPE Aruba Networking live chat directly from the dashboard.

Integration with HPE Aruba Networking Central

Enables IT teams to view network and application health as captured by HPE Aruba Networking UXI sensors on application panel UI in Central. IT teams can quickly correlate network and user side of digital experience performance and optimize it for seamless experience.

HPE Aruba Networking User Experience Insight components

HPE Aruba Networking User Experience Insight dashboard

The cloud-based HPE Aruba Networking dashboard provides an end-to-end view of user and application experiences and orchestrates the configuration, deployment, collection, and visualization of network health across every site. From the main dashboard, easily identify problems and perform remediation actions.

UXI sensors have a slim design with a pleasing aesthetic that fits in with any workplace decor — while a Kensington lock keeps them in place. All models feature PoE and Wi-Fi. A Bluetooth 5.0 radio allows the system to be set up through the HPE Aruba Networking User Experience Insight Mobile App while a cellular option allows sensors to be rapidly configured and immediately begins serving the network.

UX-7 sensors leverage Multi-Link Operation (MLO) alongside dual tri-band radios to enable advanced monitoring of the Wi-Fi 7 environment. The sensor comes with differentiated features like off-band monitoring. In addition to network and application performance test results, the new sensor also displays SNR, QBSS, and client count, giving visibility into the noise in the environment and the number of clients affected by ongoing issues. The off-band monitoring feature enables the comparison of different BSSIDs in an SSID, providing a detailed view of Wi-Fi environment.

UX-G6E sensors are equipped with dual-band radios (2 GHz + 5 GHz, 2 GHz + 6 GHz) for monitoring Wi-Fi 6E environments. Like UX-7 sensors, UX-G6E sensors offer similar capabilities in terms of network and application monitoring along with added analysis on off-band monitoring and client monitoring.

UX-G6 sensors

Linux® devices powered by 2.0 GHz chipset, 2 GB RAM, and 8 GB eMMC, ideal for testing Wi-Fi 6 and previous generations network environments.

HPE Aruba Networking User Experience Insight Agent

HPE Aruba Networking User Experience Insight Agent is the software installed on end-user devices. These agents run synthetic tests to monitor network and application performance, capture issues and analyze the root cause, and alert IT teams for rapid troubleshooting. HPE Aruba Networking User Experience Insight Agent collects Wi-Fi performance, app performance metrics, and device performance metrics. Based on the devices supported, HPE Aruba Networking User Experience Insight offers two types of agents:

• − HPE Aruba Networking User Experience Insight Agent for Windows, Mac, Android™:Compatible with Windows, MAC, and Android
• When deployed on laptops, the agent also provides a self-user portal. A user self‑service portal for end users displays the network status — red for issues and green for normal operation. It also highlights applications being tested on the user device and provides commonly asked device and network information by the IT teams, such as OS, ISP, PHY Mode, and MSC Index.
• − HPE Aruba Networking User Experience Insight Agent for Zebra
• Compatible with Zebra handheld devices, run synthetic tests to monitor network performance and provides additional analysis into device VoIP call quality and roaming performance.

Request a Demo

For more information and to demo the solution, contact your HPE sales representative.

Ordering Information

The solution consists of a cloud dashboard that is accessed through a one-, three-, or five-year software subscription attached to each sensor in deployment. A separate one-, three-, or five-year cellular data LTE subscription is required for cellular enabled sensor models (see as follows).

For the HPE Aruba Networking User Experience Insight Agent, customers need to buy a license from HPE Aruba Networking for each device running the agent. The software agent can be installed using MDM or from the HPE Aruba Networking Support Portal. HPE Aruba Networking User Experience Insight Agent for Android can also be installed from Google Play™. Post installation, the agent requires a valid subscription from HPE Aruba Networking to function. The HPE Aruba Networking User Experience Insight Agent for Zebra leverages the Zebra Mobility DNA Wireless Insights solution to provide detailed insight into roaming and SIP call performance. In addition to the HPE Aruba Networking User Experience Insight Agent for Zebra license, customers also need to buy an additional license from Zebra for Zebra Mobility DNA Wireless Insights (this is not included in HPE Aruba Networking subscription).

In addition, flexible payment models are available with the as a service (aaS) SKUs for UXI Cloud subscriptions, LTE subscriptions, Agent for Zebra, and Agent for Android, MAC, and Windows. These aaS SKUs unlock features like delayed activation for up to 90 days and flexible payment options. With new configurable SKUs customers get unparalleled flexibility to customize their subscriptions based on specific needs like billing frequency and duration of the subscription, ensuring a perfect fit for any network requirement. For more details, contact your HPE sales representative.

HPE Aruba Networking User Experience Insight on HPE GreenLake Cloud for new customers

HPE Aruba Networking User Experience Insight is now integrated with HPE GreenLake, providing the DEM capability to IT leaders from the same dashboard that hosts other HPE cloud services. This integration aims to provide a consistent experience to IT leaders and make IT more efficient. In addition to accessing HPE Aruba Networking User Experience Insight, functions such as assigning users to your HPE Aruba Networking User Experience Insight dashboard, adding and removing sensors from your HPE Aruba Networking User Experience Insight dashboard, and adding HPE Aruba Networking User Experience Insight subscriptions are all performed through HPE GreenLake.

Build To Order: BTO is a standalone unit with no integration. BTO products ship standalone are not part of a CTO or Rack-Shippable solution.

BTO Models

Service Options

Power Options

Mounting Options

Software

Deployment Information

Multiple sensors can be placed within an environment to monitor performance within different areas. This number is dependent on many factors, including the density of both end users and network devices.

Guidance

• - One sensor for every five access points in a typical carpeted office.
• - One sensor per site (for example, retail store or branch).
• - One sensor every 10 access points in a large public venue (for example, stadium or conference center).
• - The HPE Aruba Networking User Experience Insight Agent is recommended on every supported Android/Zebra device running the appropriate android operating system and updates.

Refer to the product help documentation for supported Zebra devices and software requirements.

For HPE Aruba Networking User Experience Insight cellular sensor to operate, both a valid cloud subscription and an LTE subscription are required. For the non-cellular sensor, only a valid cloud subscription is needed. If your current subscription expires, a new cloud and LTE subscription is required to reactivate the dashboard.

Should you want to upgrade your hardware support with HPE Aruba Networking Foundational Care, the additional services can be ordered from Support Services Central SKU lookup tool. HPE Aruba Networking Foundational Care does not allow access to the dashboard.

Learn more at

HPE.com/us/en/networking/user-experience-insight.html