Service eligibility

To be eligible for the delivery of this service, the Customer must:

• Have a new HPE iCAP cell board, blade, processor, or memory with a supported HPE operating system for which there is a valid license
• Have a supported server running a supported operating system, including the latest patches
• Ensure that the site, cable runs, and power outlets conform to all local fire and electrical codes and to HPE recommended specifications

Hardware:

HPE iCAP system hardware is made up of the following components:

• Cell boards
• Processors, which contain cores
• Memory

Every HPE iCAP system contains a combination of these components that are purchased either with usage rights (available for activation) or without usage rights (must be inactive). Note that although processors are purchased by the Customer, HPE iCAP software monitors and manages cores.

Software:

1. HPE iCAP software and Instant Capacity Daemon (iCAPD) (for HP-UX systems)
2. HPE iCAP server process (for HPE OpenVMS [OVMS] systems)

Network: None

The Customer will

• Contact an HPE service specialist within 90 days of the date of purchase to schedule the delivery of the service
• Ensure that all service prerequisites as identified in the “Service eligibility” section have been met
• Uncrate products and place the components in the immediate location where the installation service takes place
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the HPE service specialist will need to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HPE in facilitating the delivery of this service
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service, if applicable
• Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required
• Allow HPE full and unrestricted access to all locations where the service is to be performed
• Maintain the HPE iCAP software until all program requirements are fulfilled and the system is no longer considered an HPE iCAP system
• Maintain the HPE iCAP software — a nonintrusive and low-overhead software module that resides on the partition — on each HP-UX partition in the system
• Migrate to latest HPE iCAP software versions as they become available

Note: The Customer must maintain the HPE iCAP software until all program requirements are fulfilled and the system is no longer considered an HPE iCAP system.

• Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services unless otherwise specified as part of a service feature description.
• HPE reserves the right to charge, on a time-and-materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
• HPE reserves the right to reprice this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.
• HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE.
• Service deployment on hardware not covered by an HPE warranty or service maintenance contract.
• Service deployment on hardware covered by a third-party maintenance contract.
• Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software.
• Any service not clearly specified in this document

The following supplemental terms apply to these services and take precedence in the event of any conflict:

• Upon receipt of an acceptable order, HPE will contact the Customer within seven (7) business days to organize a service delivery date. Service delivery dates are subject to resource availability and may be scheduled up to 30 days from the order acceptance date.
• The Customer must schedule and receive delivery of these services within 180 days from order acceptance. HPE reserves the right to reprice for services not scheduled and delivered within 180 days. Backorders or shipment delays may affect the delivery timeline. Orders for services will expire after 365 days (one year) from the order acceptance date for services not scheduled and delivered, and the Customer will not be entitled to a refund for the unused services