HPE DMF Implementation Service combines HPE technology and HPE Services expertise to implement a cost-effective, tiered virtualization solution capable of managing petabytes of data and hundreds of millions of files.

This service includes installation and license activation of the HPE DMF Implementation Service infrastructure and configuration, tuning, and testing of the HPE DMF Implementation Service environment.

HPE Services consultants from Consulting Services have been helping organizations realize the benefits of a tiered storage management strategy for nearly two decades. By implementing HPE DMF Implementation Service tiered storage management software solution, organizations can cost-effectively manage storage growth without limiting user access to data.

When you engage HPE Services, we will work in close coordination with your project team to design and validate a solution, and then install and configure HPE DMF Implementation Service to address your specific data usage patterns and storage management requirements. HPE Services offers both fixed-price implementation services and a custom solution to meet the most complex tiered storage environments. Additionally, for organizations with high availability requirements, we offer a supplemental high availability add-on implementation service. All offerings include project management throughout the entire project lifecycle.

This service is ideal for Customers looking to implement a tiered virtualization strategy to help maximize storage cost savings while helping minimize administrative overhead.

Consulting Services from HPE can help develop, validate, and implement your storage strategy. Experienced HPE DMF solutions architects and certified project managers help streamline project implementation with knowledge of HSM environments, best practice implementation techniques, and unique custom tools to optimize performance.

Our fixed-price suite of offerings delivers an automated tiered storage solution for most disk-to-disk, disk-to-tape, or 3-tier high-performance architectures.

Experienced HPE Services personnel will

• Provide project management for seamless implementation
• Install and configure HPE DMF Implementation Service software
• Configure HPE DMF Implementation Service managed file systems
• Establish data migration policies for automated, tiered storage management
• Configure tier-1 storage disk arrays to enable always available primary storage
• Create additional storage tiers to help maximize the use of low-cost storage technologies
• Provide knowledge transfer to enable a smooth transition

Table 1. Service features

Customers are eligible for service delivery if they meet the following prerequisites and scope parameters.

Table 2. Service options and scope limitations

The Customer acknowledges and agrees that HPE may use resources outside the country of purchase to remotely access products in order to perform these services and that HPE requires remote access to the products in order to perform these services as set forth in the “Customer responsibilities” section.

Services provided are subject to the limitations set forth in this data sheet, including those detailed in the “Service eligibility” section. Any requirements outside these parameters will require the implementation of a mutually agreed-upon Statement of Work based on the Customer’s requirements.

HPE is providing installation recommendations based on the accuracy and completeness of the information available at such time in the Customer intent document, along with the accuracy and completeness of any information provided by the Customer used to implement this service. HPE’s recommendations are provided with the intention of helping the Customer choose the best deployment options and functionality based on their existing storage environment and IT infrastructure.

The service is designed to help the Customer deploy their new HPE DMF Implementation Service into their storage environment effectively.

Data profiling, data migration, or any activity to transfer workloads to HPE DMF Implementation Service are outside of the scope of this service and are available for purchase separately by other service offerings from HPE Services.

Integration with the Customer’s Active Directory or application servers, data protection policies for data backup, archiving, disaster recovery, or business continuity is outside the scope of this service and is available for purchase separately by other service offerings from HPE Services.

The Customer will:

• Allow HPE personnel necessary access to all software and hardware products to be integrated. If security restrictions apply to any systems that affect HPE’s access, the Customer will communicate these to HPE during the kickoff phase. The Customer will assume additional responsibilities for configuring the system and software in order to be eligible for this service
• Inform HPE of any restrictions regarding equipment not allowed in the Customer’s data center such as USB drives, laptops, cell phones, configuration cables, and more
• Provide HPE with any special instructions concerning parking and security procedures
• Meet all eligibility requirements and service prerequisites, and complete any identified tasks prior to installation
• Provide all hardware and software products and be properly licensed for any software that will be implemented as part of this service
• Give HPE full and reasonable access to all locations where the service is to be delivered
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist HPE in facilitating the delivery of this service
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service, if applicable
• Provide a suitable work area, including access to an outside telephone line, power, and any network connections required
• Perform other reasonable activities to help HPE identify, implement, or resolve problems, as requested by HPE
• Provide all information necessary for HPE to deliver timely and professional remote support and enable HPE to determine the level of support eligibility
• Ensure the participation of the Customer’s IT storage administrator, database administrator, network administrator, server administrator, and other selected staff to discuss business or operational objectives and any special requirements
• Be responsible for the security of the Customer’s proprietary and confidential information

• The HPE HPC Customer project manager (CPM) team provides project management for the overall HPC product delivery
• Services will be delivered during HPE standard business days and hours, excluding HPE holidays
• Any services not clearly specified in this document are excluded from this service
• Resolution of hardware-related problems encountered during the service
• Services that, in the opinion of HPE, are required due to unauthorized attempts by third-party personnel to install, repair, maintain, or modify hardware, firmware, or software
• Application integration or integration of third-party products or peripherals not included with the solution
• Any implementation of HPE’s recommendations that may be provided as a result of these services
• HPE reserves the right to charge, on a time and materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer
• Any services provided outside of HPE standard business hours may be subject to additional charges
• HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE
• This service is delivered by no more than one HPE consultant. Deliverables are accepted upon delivery
• Service eligibility will expire at the end of 120 days from the date of purchase if not used. Under no circumstances shall the Customer be entitled to a credit or refund of any unused services

To obtain further information and to order this service, contact a local HPE sales representative and reference the following service product numbers.

Table 3. Service options and part numbers