Data sheet
HPE CloudSystem Matrix Implementation Service
HPE Lifecycle Event Services
HPE CloudSystem Matrix Implementation Service provides you with a project manager to coordinate the technical preplanning, installation, configuration, testing, demonstration, and orientation of your integrated HPE CloudSystem Matrix package solutions (including all enclosures and server blades included in the HPE CloudSystem Matrix Starter Kit order).
This implementation service is used for all HPE CloudSystem Matrix Starter Kit SKUs (either standard HPE CloudSystem Matrix or HPE Integrity CloudSystem Matrix orders).
The HPE CloudSystem Matrix is a preintegrated platform composed of the necessary hardware, software, and services to provide a fully operational converged infrastructure. HPE CloudSystem Matrix Implementation Service is an integral part of the full HPE CloudSystem Matrix solution, which is included on each HPE CloudSystem Matrix Starter Kit order.
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- A fully operational converged infrastructure
- A project manager to oversee the implementation of the service engagement, including the coordination of technical preplanning meetings to help you prepare for the service deployment
- Verification prior to installation that all service prerequisites are met
- Installation and startup by a Hewlett Packard Enterprise technical specialist
- Availability of a Hewlett Packard Enterprise service specialist to answer basic questions during the delivery of this service
- Delivery of the service at a mutually scheduled time convenient to your organization
- Comprehensive installation, startup, and orientation
| Feature | Delivery specifications |
|---|---|
| Service planning | A Hewlett Packard Enterprise project manager will plan all the necessary activities, including the identification of any prerequisites, and schedule the delivery of the service at a time mutually agreed upon by HPE and the Customer, which shall be during local HPE standard business hours excluding HPE holidays, unless otherwise agreed by HPE. Any services provided outside of HPE standard business hours may be subject to additional charges. Technical preplanning meetings will occur to help the Customer prepare for the service deployment. |
| Service deployment | Service deployment activities may include:
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| Installation verification tests (IVT) | Hewlett Packard Enterprise will run the appropriate installation verification tests required for this service. |
| Customer orientation session | Upon completion of the installation, the Hewlett Packard Enterprise service specialist will conduct an orientation session on product usage and special features and will be available to answer questions, as appropriate. |
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The following activities are excluded but are not limited to, exclusions to these services:
- Backup, recovery, and support of the operating system, other software, and data
- Operational testing of applications, or additional tests requested or required by the Customer
- Application integration or integration of third-party products or peripherals not included with the system
- Configuration of HPE Matrix Operating Environment requires the purchase of a separate installation and startup service (see the 'Ordering information' section)
- Any travel charges that may apply; please contact any local Hewlett Packard Enterprise office
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The Customer is eligible for the delivery of this service if they have purchased an HPE CloudSystem Matrix Starter Kit.
The Customer is eligible for the delivery of this service if they have provided a cloud, network, or SAN design to Hewlett Packard Enterprise, or at a minimum have completed the technical pre-installation worksheet required to complete the CloudSystem deployment.
The Customer must provide a suitable physical environment for the product, including implementation of any recommendations made by Hewlett Packard Enterprise as a result of the site inspection prior to scheduling the installations services with HPE.
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The Customer will:
- Provide the Hewlett Packard Enterprise technician 10 days prior to the scheduled on-site service delivery with the necessary configuration information to complete the implementation service, such as network addressing and LUN configuration (if integration of an existing SAN is required), as well as with administrator access to environments with which the CloudSystem Matrix is being integrated (VMware vSphere, Microsoft Hyper-V, and/or a storage environment)
- Ensure that all service prerequisites as identified in the 'Service eligibility' section have been met
- Uncrate products and place the boxes in the immediate location where the installation service will take place
- Schedule a date to complete the CloudSystem installation services within 90 days of the purchase date; if the Customer fails to do so, both the Customer and Hewlett Packard Enterprise will consider the deployment complete as delivered, and HPE will have no further obligation related to the CloudSystem implementation services; the installation date must be scheduled within 90 days from the purchase date; however, completion of the installation can occur outside of this 90-day timeframe
- In addition to scheduling the services within 90 days from purchase, services must be utilized and redeemed within one year from the date of purchase. Services will expire at the end of one year from date of purchase if not used.
- Execute a 'Deployment Completion' letter indicating the CloudSystem Matrix implementation services are complete, and Hewlett Packard Enterprise has no further obligations related to the delivery of these services, in the event Customer elects to limit the implementation services to hardware only installation and orientation services and does not deploy the full CloudSystem Matrix system.
- Assign a designated person from the Customer's staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the Hewlett Packard Enterprise service specialist will need in order to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HPE in facilitating the delivery of this service
- Adhere to licensing terms and conditions regarding the use of any Hewlett Packard Enterprise service tools used to facilitate the delivery of this service, if applicable
- Be responsible for all data backup and restore operations
- Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required
- Allow Hewlett Packard Enterprise full and unrestricted access to all locations where the service is to be performed
- Ensure that all service prerequisites identified during the 'Service planning' activity have been met
- Participation of your IT storage administrator, database administrator, and other selected staff to discuss business/operational objectives and any special requirements
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Hewlett Packard Enterprise reserves the right to charge, on a time and materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
Hewlett Packard Enterprise’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE.
Activities such as, but not limited to, the following are excluded from this service:
- Service deployment on hardware not covered by a Hewlett Packard Enterprise warranty or service maintenance contract
- Service deployment on hardware covered by a third-party maintenance contract
- Services that, in the opinion of Hewlett Packard Enterprise, are required due to unauthorized attempts by non-HPE personnel to install, repair, maintain, or modify hardware, firmware, or software
- Service required due to causes external to the Hewlett Packard Enterprise maintained hardware or software
- Any services not clearly specified in this document
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For more information on Hewlett Packard Enterprise support services, contact any of our worldwide sales offices or visit the following website:
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For more information on the HPE CloudSystem Matrix visit www.hpe.com/services/cloud.
© Copyright 2009-2013, 2016 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett Packard Enterprise.
Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
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