ITSM team challenge: Race to service success

The Race to Results Service Management Simulation offers an exciting, competitive way to discover ITSM

ITSM training has never been this fun, effective—or turbocharged

Discover the key to successful service management and have a great time doing it

The Race to Results Service Management Simulation is fast‑moving, competitive, and engaging—and unlike any IT learning experience you’ve had before. The experience transports you into the adrenaline-fueled world of motorsports, where you must focus your attention on making strategic service management decisions. Based on ITIL® best practices, this immersive, interactive simulation demonstrates the business benefits gained from successful IT service management (ITSM).


Race to Results provides tangible business targets that relate directly to the levels of service provided by IT. Although the benefits of service management are proven, it can be a challenge to convince others. Race to Results addresses this skepticism. The unique training environment makes it a perfect tool to increase involvement, commitment, and enthusiasm—some of the critical elements for a successful service management initiative—from all employees in your organization, from management to IT staff. It is an exciting, engaging, and educational experience for all participants.
  • Learn by doing—and collaborating

    The scene

    Your business, a high-performance international motor racing team, is supported by a range of IT services that need to be continually monitored and adjusted. The business relies heavily on IT for innovation and speed, directly affecting the bottom line. Your team must deliver new services—on time and at the right price—to improve the car’s performance while competing in the Race to Results World Championship. The stakes are high, and only optimal provision and delivery of IT services will ensure that business goals and revenue targets are met.


    How it works

    • Participants are teamed up to compete in five races
    • As a team, you make service management-related decisions before each race
    • Each decision impacts your performance on the racetrack
    • Teams receive feedback through the lens of ITIL after each race
    • Participants collaborate on an improvement plan to prepare for the next race

    Throughout the event, you learn about the components of the IT service management (ITSM) lifecycle, starting with service operation, then moving to service strategy, service design, service transition, and continual service improvement.


    Crossing the finish line

    Your success, or failure, will be clearly visible from the lessons learned and decisions about each service improvement plan. The simulation emphasizes the need to work together as a team, as opposed to working in isolated, unconnected silos and demonstrates the importance of different teams working together to improve overall business processes. It also allows you to experience firsthand how the application of ITSM processes can dramatically improve business performance.


    Take the challenge

    Can you help your team win the championship? Set up your team race today to find out.


    To schedule your Race to Results Simulation, contact your local HPE Education Services representative or authorized reseller.

  • An easy, practical way to introduce ITSM

    The simulation demonstrates, in a practical way, the importance of many ITSM-related concepts, including:

    • Accelerated understanding of the benefits of service management best practices across complex organizations
    • Rapid familiarization with service management terminology and ITIL processes
    • The creation of value from IT assets
    • A service knowledge management system as a basis for decision-making
    • The continual improvement of IT service provisioning
    • The need to integrate IT silos into an IT service organization to deliver optimal value
    • How ITIL and ITSM encompass all of IT, not just the delivery mechanism
    • Changing business perceptions, from IT as a business cost to IT as a beneficial investment
    • The importance and value of accurate data, and its processing, distribution, and visibility
    • Moving from data, through information and knowledge, to wisdom

5 reasons to choose HPE as your training partner

HPE continually adapts to help transform organizations through a learning culture that drives technology adoption, business and personal growth, process innovation, talent retention, sustainability, and competitive differentiation.


Benefits

  1. Learn HPE and in demand IT industry technologies from expert instructors.
  2. Build career-advancing power skills.
  3. Enjoy personalized learning journeys aligned to your company’s needs.
  4. Choose how you learn: in-person, virtually, or on-demand—anytime, anywhere.
  5. Sharpen your skills with access to real environments in virtual labs.
  • Explore more ITSM and ITIL training

    This multiplayer simulation is just one ingredient in the HPE IT service management curriculum. It can be used as a stand-alone team building event, as part of the ITIL 4 Foundation certification training, or even as a short seminar.


    The right training from Hewlett Packard Enterprise can transform your IT team into a cohesive unit that collaborates effectively across your organization to provide high-quality services at every level of your business. We offer training such as:


    ITIL 4 certifications

    ITIL 4 provides service management best practice guidance that helps organizations establish core practices and behaviors that unlock value. HPE offers training for the following:


    Customized ITSM and ITIL training

    HPE offers custom ITSM and ITIL workshops that can be tailored to meet your needs.


    Simulations

    Learn by doing these highly immersive, virtual strategy simulations that engage and educate. In these courses, you make service decisions, and then receive instant feedback on the business impacts so you can adjust your service plans.

    Transform your business with IT service management training—contact us to discuss your needs.

Learn more

HPE.com/ww/learnitsm

© Copyright 2024 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All third-party marks are property of their respective owners.

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