• Installation and startup by an HPE technical specialist
• Availability of an HPE service specialist to answer basic questions during the delivery of this service
• Delivery of the service at a mutually scheduled time convenient to your organization
• Verification prior to installation that all service prerequisites are met

• Service planning
• Service deployment
• Installation verification tests (IVT)
• Customer orientation session

Table 1. Service features

• Customer environment assessments and consulting are not included as part of this service. Services outside the scope of the deliverables of this service may be performed as a custom service based on a separate Statement of Work.
• Physical-to-virtual (P2V) migrations are not included as part of this service and are available separately as a custom service based on a separate Statement of Work.
• VMware vSphere has certain features that require VMware vCenter Server® to be installed. These features include, but are not limited to, Update Manager, High Availability (HA), vMotion, Distributed Resource Scheduler (DRS), and Distributed Power Management (DPM).

Customers are eligible for the delivery of this service if they meet the following prerequisites:

• The Customer must be properly licensed for the VMware vSphere product (Foundation) to be installed.
• The Customer must be properly licensed and meet the product prerequisites for VMware vCenter Server (if the Customer wants this product installed with VMware vSphere).
• The Customer must meet the hardware prerequisites for the VMware vSphere product (Foundation) to be installed.
• Customer networks must be configured properly in accordance with the product documentation, and configuration must be completed in advance of HPE’s delivery of this service.
• The Customer must have the appropriate operating system licenses.

The Customer will:

• Contact an HPE service specialist within 90 days of date of purchase to schedule the delivery of the service
• Ensure that all service prerequisites as identified in the Service eligibility section have been met
• Assign a designated person from the Customer’s staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the HPE service specialist will need in order to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HPE in facilitating the delivery of this service
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service, if applicable
• Be responsible for all data backup and restore operations
• Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required
• Allow HPE full and unrestricted access to all locations where the service is to be performed

HPE reserves the right to charge, on a time and materials basis, for any additional work over and above the service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.

HPE reserves the right to re-price this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase.

HPE’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the accuracy and completeness of any information and data the Customer provides to HPE.

To the extent HPE process personal data on the Customer’s behalf in the course of providing services, the HPE Data Privacy and Security Agreement Schedule—HPE Support and Professional Services found at hpe.com/us/en/legal/customer-privacy.html shall apply.

Travel charges may apply; please consult your local office.

Activities such as, but not limited to, the following are excluded from this service:

• Service deployment on hardware not covered by an HPE warranty or service maintenance contract
• Service deployment on hardware covered by a third-party maintenance contract
• Services that, in the opinion of HPE, are required due to unauthorized attempts by non-HPE personnel to install, repair, maintain, or modify hardware, firmware, or software
• Service required due to causes external to the HPE maintained hardware or software
• Any services not clearly specified in this document

This service can be ordered using the following service part number(s):

• UK837E or HA124A1#5NS for Package 1: VMware vSphere Foundation
• HJ898AE for Package 2: HPE Custom ESS SW Deployment SVC (Statement of Work)

For more information on HPE support services, contact any of our worldwide sales offices.