HPE Aruba Networking Support Services
Our flexible offerings provide peace of mind and ensure maximum reliability and business continuity of your network. Reduce the time your IT team spends troubleshooting and benefit from preventive features to reduce network and security vulnerabilities with our premium support options.
Elevate your experience with the new HPE Networking Support Portal
Try our award-winning self-service portal designed to boost network performance. One-click entry allows you to submit online RMAs, manage cases and assets, and more.
Choose a support service that keeps your organization running
Network incidents do not always occur during business hours and warranty may not be enough. HPE Aruba Networking support offerings not only provide 24x7 support but also provide many value-add features that will significantly reduce network downtime and optimize performance. Our flexible support options let you choose how much of the network support burden you wish to take on vs. offloading to a partner or HPE.
Product warranty
HPE Aruba Networking products come with a warranty that you can depend on. Read more about our products and their warranty details below. Please note the warranty change for select products that will take effect on January 15, 2027.
Foundational Care
Significantly boost your support entitlements with 24x7 TAC access and essential support. Included software support adds access to updates, upgrades, and prioritized access to security patches for your specific devices. Advanced hardware replacement options ranging from next business day to 4-hour replacements are available to help minimize downtime depending on your specific needs.
Feature | Foundational Care (FC) | Advanced Care | Premium Care |
|---|---|---|---|
| Priority access to remote support engineers | Yes | Yes | |
| Assigned engineer case owner | Yes | Yes | |
| Network level support | Yes | Yes | |
| Enhanced initial response time Service Level Objectives | Yes | Yes | |
| Software upgrade guidance | Yes | Yes | |
| Open case reviews | Yes | Yes | |
| Scheduled maintenance support | Yes | Yes | |
| Designated technical service advisor | Yes | Yes | |
| Product advisories & lifecycle management | Yes | Yes | |
| Installed base and End of Life (EOL) information | Yes | Yes | |
| Security advisory report | Yes | Yes | |
| Knowledge transfer webinars | Yes | Yes | |
| Annual impact review | Yes | ||
| Quarterly business reviews | Yes | ||
| Designated customer success manager | Yes | ||
| Customer success plan | Yes | ||
| Bug scrub report | Yes | ||
| Software upgrade recommendation report | Yes | ||
| Advanced hardware replacement | Yes | Via FC | Via FC |
| Software support and updates | Yes | Via FC | Via FC |
| 24x7 Foundational TAC, comprehensive troubleshooting | Yes | Via FC | Via FC |
| Best effort hardware RMA | Yes | N/A | N/A |
Explore our world-class tools and resources
From our award-winning HPE Networking Support Portal, to our global technical assistance centers and premium support delivery teams, and our dynamic Airheads Community, we ensure you can get the information and answers you need efficiently.
Global TAC
HPE Aruba Networking's technical assistance centers provide AI-driven 24x7x365 support. Going beyond break/fix, TAC may offer advice on configuration, administrative, and interoperability support for customer planned network upgrades, updates, and migrations on production networks.
Take the next steps
Ready to get started? Explore purchasing options or engage with HPE experts to determine the best solution for your business needs.